Across USA Moving & Storage

I Do Not Recommend AcrossUSA

Summary: I strongly advise against hiring AcrossUSA for your move. I ended up paying over double the initial quote, had multiple items lost/damaged, waited 21 days for my items without receiving any sort of update, and now cannot get the company to answer my calls or return voicemails/emails/claims. I will likely be forced to hire an attorney to collect the damages on household items broken during the move. I decided to hire AcrossUSA due to an initial quote that came in lower than the national brand name moving companies could offer. I have moved 4 times with my current employer, always using the national brands in the past, with no issues. I had a one bedroom apartment worth of goods for shipping, so I figured that AcrossUSA could handle the job just as well as the previous moving companies I had used (Atlas, Mayflower, North American Van Lines). I was assured that the one bedroom move would be no big deal, and was quoted for a volume of just over 300 cu ft. I was happy with the price and reassurance of the salesperson, so I decided to go with AcrossUSA. After additional fees of pickup/drop-off shuttles, $280 in packing materials, and coming in at over 500 cu ft I ended up paying double the original estimate for my move with AcrossUSA. This is not including the items lost or damaged along the way. As the shuttle truck pulled up to my apartment in Chicago, there was a mechanical issue and the truck sat stalled in front of my building. The two movers assigned for my pickup struggled to reach a manager or dispatcher for over an hour. Finally a manager was reached and another truck showed up over 2 hours later. Upon arrival, the second driver complained about having to park a ways down the street due to “the customer not reserving a space in front of the building for the truck”. I had a space reserved for the movers weeks in advance, however the first arriving AcrossUSA moving truck was stalled in the space. After an hour of struggling with paperwork, tablets, and number of cigarette breaks, my goods were packed and loaded in the second moving truck that arrived. What should have been a 2-3 hour job had turned into a 7 hour fiasco. Following the pickup, I reached out to a representative in the office to request an update on the movement of my goods so that I could time my move from Chicago to Atlanta. What I received was an email with an operations manager copied stating that I would like a daily update on the location of my goods. While daily was probably a bit too frequent, I never received a single update regarding my goods from anyone with AcrossUSA. The most communication I received was after reaching out myself to inquire the status of my goods. The responses from the team were no more than “Yes the goods are still in Chicago”. I had never used a moving company that could not provide a delivery window at the very least, so I figured that an update on the status of my shipment wou Read more

TERRIBLE LIFE EXPERIENCE, RUN FOR YOUR ...

f a used car salesman and a pick-pocket/con artist had a love child, it would be the owner of Across USA Moving, Yair Jerry Gamlieli. If you only take away one thought from the reviews on this page, let it be this: Run. Run for your life. I lived in Texas, and I was giddy for getting an awesome job offer in San Francisco. I start researching moving companies and had many calls for estimates. Damn the luck, Haley with Across USA was the first caller. These sales reps are very charismatic, friendly and wow - they are like your new bestie. She said, if I had my things picked up on Monday, August 4th, that it would arrive in SF on Friday, August 8th. She told me that the move would cost $1200. I dont have a lot of things - so this seemed like a nice deal. The movers came, and BOOM all of the sudden the end result is $3200. How did that happen? So the next morning, Tuesday, I call the moving office just to be sure we are on track for delivery. Robin, the delivery-date-person, said that they were going to have a truck leave Texas to California the FOLLOWING FRIDAY, AUGUST 15TH. Come again? This is when I snapped. So, I was put in touch with Josh Berry, a customer service-ish person. Im willing to bet that the owner Jerry is Joshs biological father. Josh spent over an hour on the phone with me telling me about their foundation as a family oriented business. Who cares? BACK TO ME - lets fix my problem. So then he offers a few solutions to expedite my order for the cost of $1500. Yep. To have my things by the time they said Id have them, Id have to pay $1500 more. Why? Because if you read the fine print on the contract, it says that any delivery dates agreed to by the staff are œmerely estimates and that they can take up to 14 business days to get your things there if they wanted to. And believe me, they do. They hoard your things in an effort to save gas and mileage. even escalated and started emailing the owner and another VP. Not one member of leadership would even agree to speak with me. Now thats great customer service. Apparently, the owner was conveniently out of pocket during the few days this was happening because of his œreligious beliefs. Im sure his god loves it when he rips people off. So, they took my money that same day. The next day, Josh calls me and says that Jerry decided NOT to expedite my things. He said, sorry but its just not going to happen per Jerrys whimsical decision. They blatantly decided to not honor their expediting service agreement after taking payment - with no explanation. And they wouldnt actually be getting my things out of Texas until Monday, August 18th. So what about all that money I just gave them? Well, they arent refunding it either. The good news is that I have engaged an attorney who is currently looking over all the paperwork (looks like I have a Read more

Dishonest Company

Horrible customer service. Worst moving experience I have ever had and I have moved myself or my children with several different companies at least a dozen times! It started out well with Kenny being very friendly and reassuring but after they came to load it all went bad. The move had already been paid for in full by my son who was moving his things from Buda to Portland they had all his information and had an authorization form initialed by Daniel Peace to charge his card on 6-7-2014. I was given the time frame from 4-10 pm on 6-10-2014 for them to load. They came before noon, I was not available I was at work. My husband was here and they told him the move had only $100 deposit down and they needed his credit card. He had no idea about the details of the move as my son and I were the only ones that were dealing with it. My husband is on disability which is why I was helping my son. They kept telling him they could not load or take things until he provided a credit card. By the time he was able to reach me they had charged our card for half of the proposal. I spoke with the men loading and explained it was paid for already they said they would call office. I called talked to Kenny who said yes it is paid for already. I than talked to Jasmine and Daniel both who assured me that it would not be charged to our card as it was already going to my sons card. They did need a copy of his drivers license I scanned that to them right away. I than called my husband back and said don't let them have you charge the card it is already paid for. I left work to come home, he called me back and said they had things on truck and told him he had to sign papers and they had to keep the card number they had been there for several hours at this point and told him the office would sort it out. They way they sorted it out was to charge our card $1070.53 and charged my son's card which was the one authorized for the move $2039.06. When I saw they did not reverse the charge to us but actually charged both cards I called. This is when they started putting me straight to voice mail or not answering at all. I started calling from a different phone than they would answer but when I gave my name back to voice mail. When I did reach Jasmin or Daniel I was assured they were taking care of it. On 6-20-2014 Danniel said he would credit the card that they were not to charge I asked for an email confirmation . He sent one saying that $732.61 was being refunded! I called and said it was charged $1070.53. He than said well the move is more than we charged him so that is the difference. I told him they were not suppose to charge that card in the first place and just because they decided to charge more that was not ok. They also never gave us a delivery date it was not on the proposal as I was told as soon as it was loaded and back at office they would have one. Kenny was aware that my son was already in Portland OR and anxious for his things to arrive... Read more

NEVER DO BUSINESS WITH ACROSS USA!!! ...

This, so called "Company" is a disgrace to the Moving Industry!!!! This is a short scenario of our experience: 1) Quoted me 6 different times and settled on $5630.00 2) Set a date for pickup and pack for a Friday and they showed up Saturday almost 3 hours late. One of their professional movers was so hung over he worked very slowly and at times stood around in a daze, another mover was sick from who knows what and spent a lot of time in our bathroom, and the boss was constantly on the phone!!! Packing was supposed to take approximately 6 hours. It took over 14. They left my house and front yard a mess (tape, paper, empty pizza boxes, etc.) at 12:30 AM. 4) Once the truck was full, I was advised that I owed another $3500.00. I argued the point but lost. Nothing I could do as they had my furniture!!! 5) Delivery: What a disaster!!! The girls in Dallas are taught to say what a customer wants to hear, not the truth!! Even though the contract we signed says it could take up to 14 days after the first available, they assured me this never happens and the furniture would arrive within 2 or 3 days after my arrival. We got there on a Tuesday, closed on our new home and spent 4 nights in a hotel. We moved into our new home without any furniture for 12 nights. Again they changed the load in Dallas and ship dates 3 times. I spoke to a supervisor (John) and all he did is make excuses and reference the 14 day contract. He was not concerned about our inconvenience. Finally the truck arrived on a Friday afternoon with a truck driver and his girlfriend, who was also sick. Two kids arrived and said they were here to unload my belongings. They found the job on Craig's list as day labor. I'm thinking, "professional", you have to be kidding me!!! (A truck driver and girlfriend and 2 kids that know nothing!!!) Anyway, they were here about 7 hours and had a difficult time assembling our bed, entertainment center, etc. because all the hardware was packed in boxes for the kitchen. That cost a lot of time. They finally got completed, and of course, left all of the garbage i.e. boxes, tape, and packing paper, in my garage. I had to pay another $100.00 to get it removed!! Now for the real "Professional Pack Job". The following was broken: Numerous pieces of China (various pieces in three different sets of dishes) Numerous glasses and bowls Numerous Vases and regular dishes Our Treadmill (repair cost $120) Casters on desk chairs and filing cabinets broken Never recieved my Dolly. I guess they needed it more than me and I watched them put a number on it and load it. (Another $100.00 in the garbage) Along with all of this, they left a woman's suitcase at my house and its already been over 2 weeks and they still have not returned it to the owner. In dealing with this company, NOTHING has gone right since the get go and has cost us a lot of money for terrible service. Read more

Excellent!

They were fast and moved our things with care. They quoted me a price over the phone but after the move it was cheaper than what was quoted, that was a nice surprise. I would highly recommend Across USA Moving and Storage, we couldn't have done it without them! Read more

Outstanding job!

Across USA Moving and Storage did our office move last month. What a great team!! They were punctual, efficient and FAST! All the guys were very professional and they finished without one damage and right on time! We are so pleased with their services and will be highly recommending them to our colleagues. Across USA Moving and Storage are the very best!! Read more

Great Service!

A great moving company is the one that provides a world class service. They are punctual, courteous, skilled and professional in their job. Moreover, they charge a very competitive price for their service. Across USA is truly a great mover company. After getting a competitive quote from them, I hired them to move my apartment and the rest of the work went like clockwork. I am really impressed by their performance and thank them for their service. Read more

Excellent professionalism

I'm your typical do-it-yourself mover, so I had my doubts about how much faster a moving company could be than myself and a few friends. Let's just say I'll never do a self-move again. I decided to go with Across USA Moving because a couple of trusted coworkers highly recommended their services. Scheduling was painless and they called on multiple occasions to confirm our appointment and to get a better sense of how much stuff would be moved. On moving day I was greeted by the super friendly team . In a matter of a few hours they had my 2 bedroom apartment packed up and ready to go, taking great care to pack up every item ensuring everything from my salt and pepper shakers to my large sectional were wrapped up nice and tidy. At my new place, the team continually ran back and forth between the truck and house...not a single wasted moment and not even a single break taken during the entire move. All about efficiency and doing the right thing for the customer. A++ to Across USA Moving. Read more

professional and competent

This was my first experience using a moving company. Across USA's level of professionalism, customer service and adeptness at moving my furniture with care blew me away! They were the first company to reach out to me to provide me with a quote. They were also the only mover that had a guaranteed 2 day delivery time frame. Most van lines I spoke to had 1-2 week time frames. On moving day, a crew of 3 competent guys arrived at my townhome in Millburn, NJ. I was amazed at the level of efficiency of this crew. Every single piece of furniture was wrapped diligently and they even took time to cover my floors. They stacked the truck with care. After about an hour of watching their each and every move I decided to kick back a little...I felt I was in good hands. They arrived within the 2 day time frame they promised and, besides one little ding to an end table, everything made it intact. The 2nd crew was just as professional and competent as the first one. They helped me place everything exactly where I wanted and re-assembled all of my furniture. The icing on the cake was that they followed up with me a day before to confirm my move, on the day of loading to make sure everything was going well and to inform me when delivery was to be expected. Superb moving experience from start to finish. Read more