The worst Experience Ever
First, let me start by saying that up until my most recent move, both my fiancé and I were huge proponents of Adams moving. We have utilized their services 4 times now and have recommended them to several of our friends in the area. In short, we have contributed to their bottom line in a real way. However, after this last move and the horrible experience we had with Adams, our stance has changed in a complete 180. We moved from our house in Capitol Hill to our new home in Ballard. The houses are comparable in size and had pretty good access for their trucks all things considered. We were originally quoted just over a $1,000.00 for the move, which was right in line with our other moves. On the day of the move, our crew showed up a half an hour late and after walking the house made it clear that they had under estimated the amount of resources need to complete our move. They called in a second crew and truck, who showed up 2 hours later. The total cost ended up being over $2,500.00 and had we known that, we could/would have looked into alternatives. During our moving process, two members of the crew damaged two walls in our old house, to the point where I had plaster over the dents and marks due to their depth and severity. Fast-forward 8 hours later, our belongings had been all moved into our new home. We slowly started to discover that a number of our belongings had been damaged including a 65” flat screen TV, and our antique mahogany buffet. At this point I got in touch with the owner (Adam) and started to discussing the compensation process, thinking would be similar to home owners/renters insurance. This was a huge mistake. The basic coverage on their estimate form provided a compensation of 60 cents per pound. And for items like the TV and buffet, they are not even covered at all. This was all listed on the fine print on the back of their estimate form. Mind you, both of these items cost well $2,500 each. I made a final pitch to Adam, asking for $1300+ to replace the TV and to repair the buffet. He scoffed at that request and basically told me to pound sand. It was at that point where we lost all faith in this company. I think it goes without saying the inherent understanding in this business transaction is that as a professional moving company, that the company is responsible for transporting your belongings safely and that they are returned to you in the same state you left them. If items get broken, then as a professional moving company, they should be replaced. So the moral of the story here is find a company that will stand behind services and step up to the plate when things go wrong…because that isn’t Adam’s moving.