Advanced Moving Services Inc

Anything worth of value they steal

Everything we had boxed up, was pilfered and valuable items stolen. Anything made of ceramic, glass, mirror or any picture frame / canvas was broken. I had to file a small claims case and won, because they never showed up. That doesn't mean I'll ever see any of my deceased fathers items again, or be able to repair my grandmothers paintings. Julia Green was the estimator

Lost or stole more than half our stuff

Has this company shut down? We need an address where we can send them legal notices. They lost or stole more than half our stuff. We hired a lawyer but are unable to reach them or send them a notice since the mail is getting returned. I would appreciate if someone can share some information Thanks

This "moving company" should be set on ...

We searched online for moving companies because we were moving across the country and their prices seemed reasonable. They asked us how soon we wanted our belongings delivered and we told them asap. It took them OVER A MONTH to deliver our things. WE PAID THE COMPANY TO PACK OUR THINGS AND MOST OF THE BOXES , WERE OPENED AND RE-TAPED!! THE BOXES WE PAID TO BE PACKED WERE OPENED SO THAT THEY COULD OVER STUFF THE MOVING TRUCK WITH OTHER PEOPLES BELONGINGS. SO WE PAID THEM TO PACK OUR STUFF FOR NOTHING!!!!!!!!!! THEY ENDED UP OPENING THEM ANYWAYS!!!!!! The boxes that were not re-taped did not seem like boxes anymore, they were so squashed they looked like freaking bags!! We immediately contacted the "moving company" and they told us to fill out a claim form for our missing and damaged items, so we did. This was almost 3 MONTHS AGO!! When we would call for an update on our claim, the secretary or whatever she is, her name is JULIA GREEN, gave us multiple excuses and lies about our things. THEY SEEMED TO HAVE BLOCKED OUR PHONE NUMBERS TO NOT HAVE TO GIVE US ANY ANSWERS ABOUT OUR BELONGINGS THAT THEY OR THEIR SKETCHY ASS EMPLOYEES STOLE FROM US!!!!!!!!!!!!!!! WE HAVE NOT BEEN ABLE TO TALK TO ANY ONE OF THEM FOR OVER A MONTH. WE HAVE CALLED BOTH THEIR NUMBERS AND NO ONE ANSWERS OUR PHONE CALLS. This is a GARBAGE COMPANY THAT STEALS FROM THEIR NAIVE CUSTOMERS!!!!!!! PLEASE DO YOUR SELVES A HUGE FAVOR AND DO NOT HIRE THEM!!!!!!!!!!

Moving furniture and belongings ...

Terrible in all aspects. Move was in stages and in separate dliveries. Several items broken and missing Stole unopened liquors and cigars Damaged furniture and beds. Furniture not repairable No response following move. All messages go to voicemail siunce move

It was terrible.

My experience was not very good actually. It was terrible. Initially I was given a quote that was $1,400 which included everything. After doing my packing, I had six more boxes only and they quoted me $2,052 just because I added the six boxes.

Follow up was bad, but overall it was ...

They were able to deliver as promised, but the follow up was a bit bad. But overall it was fine, they were able to deliver.

THIS COMPANY IS A FRAUD!!

This was a multiple stop move as we were bringing my friend's 92 year old mother who lived in York, PA with us to SC. We stressed that we were looking for as little disruption as possible. After numerous conversations with Julia Green and her assurances the company could accommodate our needs, we contracted their services. Our agreement was an 18 wheeler in Concord to be loaded on 7/27, pick up in York on 7/28 and delivery in Conway by 7/31. Now the reality! Arrived in Concord on 7/27 at 11:30 AM with a 24' box truck that only accommodated 1/2 of our load. Had to come back on 7/28. Showed up at almost 2 PM after renting another 24' Budget rental truck. We included in our agreement the transportation of my friend's motorcycle. In addition to no room on the second truck, there would have been no way to load it. Cost us an additional $500 to contract with a motorcycle transport company. Were told our belongs were being driven to New York to be loaded on an 18 wheeler. They never finished packing the second truck until almost midnight. When the truck left, we were on the road to Pennsylvania. The York pick up was delayed until 7/29. When we arrived at this mother's apartment, there was a 24' U-Haul truck being loaded and scheduled to be driven to New York as well. At that point, I foolishly did not call the company to confirm the delivery date. The three of us ended up in a hotel for nine days while multiple phone calls were made regarding delivery. Finally scheduled for August 7th. When they arrived, they had two 24' trucks, not the 18 wheeler we were expecting. We had 2 3/4 24' box trucks loaded and received 1 3/4. They had crammed items in the truck and there was a lot of damage and broken beyond repair furniture and glassware, many of which were antiques. Needless to say, we did not receive a lot of furniture, boxes and my entire wardrobe. Again, multiple calls to the company got us nowhere. It took almost a month to finally get a claim form. In the meantime as we were unpacking, it became clear that what we did receive had been gone through. All of my jewelry, in a non-descript box in a tote that was sealed and loaded in Concord, was gone when I unpacked the box. I wrote and called the company with no acknowledgment. I have filed complaints with the Consumer Protection Agency in Massachusetts and New York and the Federal Department of Transportation. At that point, we started digging more into the Company. The address of the Main Office in Massachusetts is the Boston Public Library. The New York address was confirmed by the New York State Police as non-existent. The Pennsylvania address is a private residence. DO NOT RELY ON ON-LINE REFERENCES! I wish I had personally called some of the references. I would have selected a different company! Not only were we charged almost $4,000 more than the estimate, we are out almost $20,000 in damaged, missing and stolen items that we

There was no communication and they ...

They were horrible horrible communicators. They were 48 hours late. I had to call them constantly to find out when they were coming ... They actually called me at ... Quarter of nine at night and told me they would be there in 40 minutes. ...They had estimated the move time would be four hours, it took twelve. ...The actual folks that did the moving were very congenial, they were nice, tried to make it a better experience. But the dispatchers were horrible ... They did not return my calls, they didn't keep me up to date. ...It ended up costing me quite a bit more obviously because they were charging me by the hour.

A lot of our stuff was damaged.

We were not happy with the move at all. A lot of our stuff was damaged. They did not offer us insurance which I would have gladly taken because I sell insurance. I would have gladly taken insurance to insure my $33,000 worth of stuff that I had on the truck. They told me I was only covered for 60 cents per pound, which was "standard". When the driver and the packaging people came to pack our stuff up, they told us that we were fully covered, no problems, we signed the contract, they got out the door, got everything done. How fast they got it to us was great but now we can't even got a call back from them. I submitted my claim form which was damaged my TV, my xBox one, some electronics, my fiancee's chest and armoire, all of our...came crushed, just demolished. After I submitted that claim...they will not call me back. I've left multiple voicemails.

Fraud and cheating company. Pls don't ...

Like a few others, if there is a no star option or if there are negative star options, it will be easier to rate these guys. THERE CANT BE ANYONE WORSE THAN THESE GUYS. PERIOD They have clearly found an easy route to fraud people. i.e. Insure for Per Pound Per item with 60 cents (broken or missing) and just steal all the expensive items and just make good money. I originally shipped on 26th July 2015. Today is Oct 5th 2015 - They have not delivered 21 boxes of mine. No jokes 21 boxes are still missing which includes a lot of expensive items. It includes a brand new 42" HD LED TV. I heard the driver who delivered say that there were a few other people also complained that they did not get their TVs. That is when I realized that these guys have a nice fraud scheme. Open and steal the expensive items. Simple. Worse they are going to pay just 60 cents per pound per item.Despite several follow ups, they don't respond to emails, don't pick up calls and when they do they yell at you.. Please note, their Binding contract says they are BBB accredited but they are not: http://www.bbb.org/boston/business-reviews/moving-and-storage-company/advanced-moving-services-inc-in-boston-ma-141130/ They are not registered with Pro Movers, They are not registered with AMSA... None of them. They are a big cheating company - That is all... So I hear by beg you all. Any one looking to move. Pls Pls Pls... for love of God, don't choose these guys. If you still choose these guys, then don't complain about it later.. Its your own fault. Like me.

The movers were great

The original quote was pretty good, the move itself took a little bit longer than expected. I don't know if they had the right information about the amount of stuff we had to move. It ended up taking about two days, they stayed the night and came back the next day. The movers were great. They moved as quickly as they could. The final rate was a bit higher than the original estimate but it was still fair.

They should have been more forthcoming

They charged me $1000 more than the estimate. ... The quote is for more items than we had and they charged $1000 more when they got there. They got there at 1030 on a Sunday night and demanded cash. My son was by himself when he had to go to the cash machine and he could only take out so much cash. They waited until 12 so that he could take out more cash and then charged $600 for being too far from the elevator. It was in the fine print, but they should have been more forthcoming with the information.

Please read this

SUMMARY 1. They came in a truck with maximum capacity of 1611 cubic foot and claimed that it was 1900 cubic foot !!!! On top of that, my stuff filled less than 80% of the space of the truck. They then billed me for 1900 cubic foot and refused to refund me for the vast discrepancy in cubic footage and price by claiming that I already signed for on their inflated price. 2. Original estimate of $5700 became $9000 after loading because of the vast overstatement in the amount of cubic footage they claimed my stuff took up (see point 1 above) 3. They promised on phone that they move everything themselves and don't subcontract it out. But in reality, my stuff was moved by a different moving company. 4. They promised on phone that they use their own trucks for all moving. But they showed up at my house in a UHaul truck. DETAILS Before the move, I gave them a very exhaustive list of items. I was given a quote of $5728 for my 3 bed apt. I was told that they charge by the cubic-foot and that my volume was 1218 cubic foot. On the day of the move, as soon as the foreman entered my apartment, he looked at my packed items and declared that it is likely around 1800 cubic foot and that it will cost an additional $2500. Since I was not familiar with how much volume is my stuff, I couldn't argue back against that new volume estimate of 1800. But I knew in my gut that something is wrong since the phone estimate was for 1218 cubic foot and there is no way my stuff would be 50% over estimate. But I went with them since I had to vacate my apt and also because they threatened over the phone that they will charge me cancellation fees if I backed out. Another big red flag was that they came in a UHaul truck to pick up the items !!! It was a 26 foot truck from UHaul. You can google "UHaul 26 foot truck" and you will reach a UHaul webpage that confirms what I am telling next. Now, when the loading was complete, the foreman declared that the total cubic foot was 1900 and that the new total charge is some $9200 (1900 x $4.25 per cubic foot + diesel surcharge). And he rounded it down to $9000. I had to pay up since they already had my stuff. Please remember that my stuff didn't even fill this 1611 cubic-foot truck. It was perhaps 80% full with my stuff. Remaining was some free space as well as some dollies and stuff that the movers brought. So I estimate that in reality, my actual volume was some 1300 cubic-foot OR LESS. After they left the apartment, I went online and googled 'UHaul 26 foot truck' and a UHaul webpage came up which confirmed my worst fears. The UHaul link stated that the maximum capacity of the truck was only 1611 cubic feet. I called up UHaul and they said that even 1611 is tough to use since there are some corners etc. The moment that I read the UHaul website data, I felt like I had been punched in my stomach and face. I

I have missing stuff and they were ...

They were three days late in the only reason why they came to pickup our stuff was because we said we were going to switch companies. When they came, the company that came wasn't them - it was someone else. They took all the stuff, I signed the contract and they practically told me that I needed to write something and they came really late and they were rushing because the storage unit was going to be closed. They took the stuff and they didn't write some of the items, they just put something else there, so I have missing stuff.

Great Service, highly recommended, was ...

I started my search online, really not knowing how inundated with calls I would be. Luckily Advanced was one of the first movers I still had patience to speak with. Julia was very professional and asked me all the right questions. I felt very comfortable. The movers who showed up, Luis, Roberto, Mike, were awesome!! They worked so hard and finished up my 2 bedroom apt. in 5 hours. They handled my furniture with such care. Labeled the boxes fragile. I wanted to write a review back than already. Than I said, let me wait to receive my shipment. 7 days and it arrived in great condition. A scratch on my coffee table, which was fine, I could deal with that. I would recommend them in a heart beat to my best friends and people I love. Thank you Advanced Moving Services for really making this a stress-free move!

skilled movers and friendly service

When the driver was running late, he called and advised of delay at previous pick-up, readjusting time of pick up. They showed up as agreed on. Everything was packed appropriately, movers were efficient, quick and extremely professional and polite. Every one at the office was helpful, and professional. They all tried hard to ease my own anxieties.

It was a good experience and they ...

They did a very good job ... It was a nice experience ... No damage, so I think it was good.

It was good.

It was a decent price...but then at the end when everything is done, the price goes up. One thing I wasn't happy about is that they wanted cash. So I had to run to the bank and get cash. It was a little bit of things I didn't like. The behavior of the crew was very good. They were very nice.

They have good services

It was good. They packed everything from the storage unit that I had..initially they came a bit late than expected, but at the end of the day they brought everything to my place...I was there to personally receive that and I checked the things, nothing was damaged.

Very pleasant experience

I want to write to complliment really, now that I am behind the whole ordeal of the moving process. Advanced gave me a pretty decent price, was not the cheapest available and was not the highest. I had an overall good experience from the time the men showed up at my doorstep, fully uniformed, cute guys, very pleasant to deal with. I was charge a little bit more for some last minute packing I required which was cool. My delivery was on time 4 days to the calendar which blew me away. I was hesitant, but they played it off very well and acted the part right. I would definitely recommend them and use them again to be quite honest.