STAY AWAY!
Able Moving & Storage (All In The Family Moving and Storage NE, Inc.) has made moving 2,100 miles across the country from Illinois to Washington ten times more difficult than it already was. I was bait and switched and ripped off in more ways than one. This is being provided to the Attorney General of Illinois and of Washington, The Better Business Bureau, the ABC7 I-Team of Chicago as they have interest in moving scams, social media and all rating websites in addition to MovingClaims.net. The following are the events that transpired between December 6th, 2016 and December 15th, 2016. On the day of pickup, the movers, Boris and an associate, showed up hours later than he informed me of just that morning. I tried not to make a big deal of this as I know traffic and hold ups do happen. However, this resulted in me missing work and time with my family prior to moving. Dispatch was calling me to see if it went smoothly, expecting that it was finished, before the truck had even arrived. During the packing of my furniture, it was evident that Boris and his staff member were not packing my furniture to utilize the space. I offered numerous suggestions regarding this. For example, they separately wrapped each piece of my sectional, as opposed to putting the pieces together to form a square and then wrapping. For example, my chairs did not have the legs removed, taking up twice the space. For example, the papasan chair was wrapped in three different pieces instead of one, when it was not even remotely fragile. For example, they tried to wrap all of the table legs to separately, when there was space to put them under the table tops. For example, my grill stand was not folded down, and instead was just taped standing. However, when it arrived, it was folded down, thus making room for 6 more cubic feet. I had my complete inventory list as accurate as humanly possible, as I work in logistics and know how imperative it is. There are very little differences in the inventory list and what was actually shipped. In fact, there are less items that were shipped than were inventoried, as I didn't want to continue paying extra for things I didn't absolutely need. The overage totaled 134 cubic feet, so $562.50 plus 10% fuel surcharge. The mover did not inform me of a revised estimate prior to loading the truck on December 6th, 2016. In the quote, there is a line that states that federal regulation states that if the driver loads the truck prior to providing a new estimate reaffirms the original estimate. Despite that, Boris stated that I went 134 cubic feet over the estimate and demanded that I either give him another $400 cash or he would have to unload the truck and leave my belongings behind. When I said I did not agree with the additional charges, he stated that I needed to sign the document and argue with his boss at a later date, or he would unload my belongings and leave.