Their OWN Employee said next time ...
A little over a week ago I had the misfortune to use this company. After reading the reviews I thought, despite the higher rate, that this company would be professional. Boy, was I ever so wrong! To begin, I was contracting a 2-man team for a small apartment move (2BR/ 960 sq.ft.) with no appliances. The new location was only 6 miles away. Rate quoted was $179/ hr. Samantha made the reservation. I received a call back stating I had to take a 3-man crew since their second job required the 3 men. The new rate I was required to pay was now $209/ hr. I was told the move should only take 3-4 hours with the 3 men. I planned ahead and had everything boxed and labeled. I even broke down one of the bedrooms, bed and all. Half way through the loading, the head mover, Dennis said we need to sit down and go over the contract. It had a charge for all kinds of supplies. He stated that, " the company tries to get the most out of you! They charge for every little thing." He said the move would easily come to a little over $1100. Another mover, Charles, overheard our conversation, and stated, "If you ever have to move again, don't hire this company." I replied that I wish I knew this before hiring. Needless to say, this was more than I was told over the phone. It was estimated at $700-800. I immediately called the office and spoke to a supervisor to complain about the rate Dennis gave. Her reply was, "Let me know now and I'll send my people away." Of course they know you're in a bind, they have your furniture, and you expected the move. Meanwhile Dennis is clicking through the pages on his tablet and tell me I need to sign. He then tells me, "You know they won't let us take your things off the truck until you pay first?" Upon arrival to the new location my rate I had to pay was $1974 before anything could be taken off the truck. I instructed the mover to not unwrap anything or put dining set back together. I only requested the beds and dresser be put together, in an effort to save on time. I had post-it throughout the new location which matched the labeling on the boxes for ease of placement. About the workers - Dennis, Charles, and Turtle. In all honesty, Dennis seemed the most experienced and kept giving direction to Charles and Turtle on how to wrap and maneuver furniture through doorway. He disappeared for a good 20 minutes and I asked the other guys what happened to him. Their reply was that he was in the truck organizing things. My biggest complaint with him was when he asked, "How much tip are you going to give us?" I replied that I was not going to tell him that.. Turtle took a few bathroom break, cigarette break, and several water breaks. He had trouble lifting boxes and furniture. He complained, "I can't wait until I find a new job!" He informed me that a small 2 shelf bookcase I had, "Just crumbled" on him when he got to the truck. Charles kept complaining about being out of shape, multiple water breaks, and very slow moving. He informed me t
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