My trouble with this company began when I called for a quote. Being military, I have to do a weight based move, which I made very clear, but the quote I was given was for a cubic foot move. I didn't realize until the movers showed up that I was quoted the wrong type, or I probably would have gone with another company. First, they gave me two dates they could possibly show up to get my stuff. I called after the first day to make sure they were coming the next, and was told it would be another day longer, although they ended up calling on day two to say they were two hours away. Good thing I happened to be off work. On the day they finally came to pick up my stuff, the driver was unaware that I needed empty and full weight tickets. I did eventually get them, but not without a lot of griping and lecturing from him about how much of an inconvenience this was, how it was going to make his day much longer, and he expected to be well taken care of for his efforts. He also repeatedly asked me how much I was earning off the move, this being a military move. Not only did I not know, but with the nickel and diming he did for every little thing (unexpected because I was told it would be included in my quote),it was really NONE of his business and very unprofessional of him to ask. After I tipped the driver $140 for him and his crew, he called later to say that he had forgotten to factor in my deposit of almost $300 in what I still owed. He asked not once, but TWICE, if we wanted to leave that for a tip. Disgusting. Not only did I tip these guys well, but I also provided breakfast and lunch, and had to follow them to the truck scales to get my weight ticket. I let the company know WEEKS ahead of time what my first day to accept delivery was, since there was a 2-12 day window for delivery. On day 11 (today) I called to make sure it would be there the following day, and was told it was still in storage 1200 miles away. I paid the very handsome sum of $6080, and still have not received my belongings. I am in the military, and have been through MANY cross country moves. Never have I had such poor service as with this company.