Terrible Customer Service and Missing ...
TLDR: Do not use Al's Moving. Once I had paid them, they became rude and unprofessional; getting any details about my move or storage was like pulling teeth. To cap it all off, several of my items went missing with Al's Moving, and when I sent in a claim they never bothered to reply. Full story: I was stuck outside the U.S. during the pandemic and needed to move out of my apartment. I hired Al's Moving to pack up my apartment and store my things. Al's moved my things into storage on August 27 2020. My things were in storage with Al's Moving (for which I paid at the beginning of every month) until April 11 2022. I asked Al's if it would be possible for me to pay an extra fee to forward some of my important documents to an aunt's house. They said they would get back to me, then never did. I asked Al's if the items being stored would be insured, or if I could pay extra to have my items insured. Again, I received no answer. Any time I had any questions, I would get no response or getting a response would take so much back and forth, it was like pulling teeth. Early in March 2022, when I came back to the U.S. and found a new apartment in Jersey City, I requested a quote from Al's to move my things to the new place. Their quote was $2,250. I had a few telephone conversations with them to sort out details for the move, and they constantly talked over me if I tried to ask any questions and made me ask repeatedly to get answers. In mid March 2022 I decided to get a quote from another company, and got a quote of $900. Along with quoting me less than half the price of Al's, this other company was so polite on the phone. Of course, I decided to go with this other company, and of course Al's was unhappy about that. Al's decided to charge me $700 simly to allow my things to be picked up from storage by the other moving company. I had to pay that upfront, before I was even allowed to see my things in the warehouse. When I saw my things, it was clear they had been packed and stored pretty roughly. I was not allowed to see the place where my things had originally been stored, to check that all my boxes had been brought out of storage. Due to this lack of transparency, I requested a claims form from Al's Moving, so that I could fill it in as I unpacked in my new place if items were damaged/missing. The other moving company delivered my things to my new place on April 11th, and allowed me to check their truck before and after the move. When I had finished unpacking everything on April 23, there were a number of missing items. I called Al's to ask them to check for my items in their warehouse, which they did not allow me to check when picking up my things. Their immediate response was "That's what happens when you use 2 moving companies". So, basically, this was my comeuppance for refusing to accept Al's ridiculously