Als Moving Co.

Terrible Customer Service and Missing ...

TLDR: Do not use Al's Moving. Once I had paid them, they became rude and unprofessional; getting any details about my move or storage was like pulling teeth. To cap it all off, several of my items went missing with Al's Moving, and when I sent in a claim they never bothered to reply. Full story: I was stuck outside the U.S. during the pandemic and needed to move out of my apartment. I hired Al's Moving to pack up my apartment and store my things. Al's moved my things into storage on August 27 2020. My things were in storage with Al's Moving (for which I paid at the beginning of every month) until April 11 2022. I asked Al's if it would be possible for me to pay an extra fee to forward some of my important documents to an aunt's house. They said they would get back to me, then never did. I asked Al's if the items being stored would be insured, or if I could pay extra to have my items insured. Again, I received no answer. Any time I had any questions, I would get no response or getting a response would take so much back and forth, it was like pulling teeth. Early in March 2022, when I came back to the U.S. and found a new apartment in Jersey City, I requested a quote from Al's to move my things to the new place. Their quote was $2,250. I had a few telephone conversations with them to sort out details for the move, and they constantly talked over me if I tried to ask any questions and made me ask repeatedly to get answers. In mid March 2022 I decided to get a quote from another company, and got a quote of $900. Along with quoting me less than half the price of Al's, this other company was so polite on the phone. Of course, I decided to go with this other company, and of course Al's was unhappy about that. Al's decided to charge me $700 simly to allow my things to be picked up from storage by the other moving company. I had to pay that upfront, before I was even allowed to see my things in the warehouse. When I saw my things, it was clear they had been packed and stored pretty roughly. I was not allowed to see the place where my things had originally been stored, to check that all my boxes had been brought out of storage. Due to this lack of transparency, I requested a claims form from Al's Moving, so that I could fill it in as I unpacked in my new place if items were damaged/missing. The other moving company delivered my things to my new place on April 11th, and allowed me to check their truck before and after the move. When I had finished unpacking everything on April 23, there were a number of missing items. I called Al's to ask them to check for my items in their warehouse, which they did not allow me to check when picking up my things. Their immediate response was "That's what happens when you use 2 moving companies". So, basically, this was my comeuppance for refusing to accept Al's ridiculously

Takes advantage of the elderly ...

If I could give 0 stars, I would. I have been trying to help a client move her stuff from their storage after trying to charge her 30k for a move that she originally quoted 16k. This is a senior citizen based out of Chicago, and these people from new york are giving this lady hell. They even persist on the client paying more money. At this point, they are holding her stuff hostage. I feel horrible for my client and her mother. Al's Moving does not deserve any of their clients. I am scared that they might have already broken her items because she refuses to pay more. We will be complaining to the DOT and making a Hostage complaint. The client's mental health has deteriorated, and I blame Al's Moving for taking advantage of a senior citizen and making her condition worse. Read more at: https://www.mymovingreviews.com/movers/al-s-moving-4095

Great job.

Al and his crew helped me move from my Yonkers house to my Hartsdale house. When I called we set up the appointment and when Al and his wife came to give me the estimate they were very thorough and nice. I decided to have them pack. When the day came for my move the home I was buying was not ready and I needed to store my things for 2 days. Al’s son Joey was at my house which was nice to see how hard he and his family worked in their family business. He made sure everything went smoothly and to my liking. They did a great job and I recommended them to my cousin who is moving to Florida and from what he told me he had a great experience as well. I would highly recommend them to anyone who is moving.

The Best in Westchester!!!

I used Al's Movers to move me to my new home in White Plains. Al came over at my house personally and gave me a quote. He was quick and professional and very responsive. The price he gave me was the price I paid. When the big day came his movers did everything from packing to loading and unloading and all my items in my house. They were fast, professional and a pleasure to deal with. Everything in my home was packed and unpacked and not a single thing was broken. I have heard horror stories from friends and colleagues that have told me their movers have broken and lost many items. I did not even have one glass broken as they took extra care to make sure all my personal belongings were properly stored and secured. This was my first home I purchased an Al's Movers made it a seamless transition. With all the stress I already had of buying a new home the move was the easiest part of it. Al's movers made it extremely easy and affordable for me and alleviated much of stress of that day. I have used different moving companies in the past and there is no comparison to Al's Movers they are the best in the area and being a family run business they take pride in what they do.

Terrific Service!

I moved on June 12th from one apartment to another in White Plains. I had so many boxes and was so worried that the guys who moved me would give me a hard time. I cannot believe the excellent service of these gentlemen. Everything that I had in bags or left loose to carry over myself, they boxed for me. Not only did they deliver my boxes to my new home but they also put them in the room that was labeled on the box. They also hung the clothes that were moved over into my new closet. They just went above and beyond the call of duty to provide excellent service. I intend to retire in Florida in about 10 years time if all goes well. Al's Moving is the only Company I will call and refer to my friends. Bravo to you Al's Moving Company! 5 STAR ALL THE WAY!!!

Very Reputable company in White Plains

I entrusted Al's Moving to handle my move based on receiving referrals from multiple friends as well as our realtor who said she only refers her clients to Al's. The service our family was provided with from Day One was among the best I've seen. From the initial consultation with the owner (Al of course) until the last piece was placed and unwrapped, we knew we had chosen the right company which made the process a whole lot less stressful. Working with this family business was an absolute pleasure. Particular praise goes out to Al and his wife Sandra for their honesty and patience, providing us with a fair upfront quote and staying true to it as well as answering all my frantic moving-related questions. Oh and of course the movers that handled our move led by James the crew chief. They arrived on time and, after introducing themselves and doing a quick survey of the home assured us that all would be fine. As they day went on, they showed why they came so highly recommended, showing great care in padding our furniture and floors and loading up all of our belongings onto their truck. I was most impressed by their continued courtesy and professionalism (on a particularly hot day) completing our move in one full day without the slightest of damage.Needless to say, this company will be receiving a few more referrals from us.