American Household Storage Co

Great experience

Mark and his team were courteous and on time for both the estimate and moving day. They were reasonably priced and careful with our belongings. I would give them a call for all your moving needs.

Horrible

Working with this company was an absolute nightmare. It started out ok as when they came to the house for the estimate but after that all was downhill. The company did not give us an official confirmed pick up date until 2 days before. The crew was supposed to be there at 9am and by 10:30 we started to get concerned as we had received no phone calls that they were going to be late. At 11:30 when they finally showed up they claimed they had tried to call to say they were going to be late but they called the wrong number. When the guys were loading the truck they were far more interested in smoke breaks than actually doing work. Then when it came for the delivery, what a disaster! I had to call Mark at the Buffalo office 3x/day every day to finally get a hold of him. On the few times I was able to talk to him he never could give me a delivery date. Finally he told me they would deliver on a Thursday two weeks after they picked up. I took the day off of work to be ready. Then the craziest part. Wednesday morning I get a call from the drivers, "we are here to drop off." WHAT?! I was dumbfounded. I immediately called Mark to ask how this could possible happen and he told me "I thought you would be happy they came a day early." How disrespectful. People have jobs and commitments. I would never ever ever work with this company again. Mark also stated he would call me "after the dust settled" as I was so upset by the miscommunication. It's been three weeks and I never heard from him. My advice, stay as far away from this company as possible. They are liars, extraordinarily unprofessional, and cannot be trusted to take care of your personal possessions.