DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY If I could give this company zero or negative stars, I would. I cannot even begin to describe the lack of care with which my items were treated. I moved from Columbus Ohio to Houston Texas. I was originally quoted roughly 1800 dollars for my move. I was only moving a one bedroom apartment, and did not even move my bed or dining table. By the time all of the hidden fees were added, my move turned into 2500 dollars, which was 700 more than I was originally quoted. There was a stair fee, a long carry fee, a fee for needing a shuttle because the semi couldn't get close enough. No one informed me of any of those fees up front. I asked specifically about my leather couch, tv stand, and jewelry armoire because I wasn't sure how they needed to be packed. I was told that I could just wrap them myself and that the movers would blanket the ouch and tv stand without a charge. Upon arriving, I was told that my couch would have to be packed specially which would be an extra fee, as well as my tv stand and jewelry armoire. All things that I described in detail and asked specifically about ahead of time. I also spoke about how long they thought it would take to deliver my items, and every time that I asked (i asked every step of the way) I was told it should be there by the end of the next week. Fast forward two weeks, and I'm across the country with no stuff. I called and emailed, but did not even get an answer or call back for several days. When i finally did, they told me it would be a few more days. Then a few more days. The date kept getting pushed back, and it took 20 days for my stuff to arrive. When my belongings finally arrived, I was horrified. Over half of the boxes were damaged, dented, or crushed in some way. My tv stand (which I paid extra for the movers to pack themselves) was broken and the drawers would not open. My jewelry armoire (which again, I paid for the movers to pack themselves) was completely broken and had to be zip tied just so I could stand it up. A box that contained expensive glass vases was completely crushed, resulting in a pile of shattered glass upon opening it. And the biggest thing, an extra large box which was clearly marked as fragile was dented in several places. inside the box was a statue that I had sculpted myself for my senior thesis (i just graduated with a BFA) The statue is damaged beyond repair, and it is impossible to replace as it was an original piece of art. I specifically spoke with the company several times about the best way to pack and transport it, and I was assured that if I padded it in a box and marked it that it would arrive safely. I cannot explain how upset I am. So many things that were broken were important to me, and after being assured that my belongings would be treated with care, I cannot help but feel lied to after seeing the condition of my boxes. My belongings were not treated with any care whatsoever, I essentially paid 2.5 thousand dollars to have half my
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