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American Van Lines Inc.

American Van Lines Inc.Verified MoverVerified Mover

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3.4(18) Reviews
Accuracy of Estimate 3.4
Moving Services 3.4
Packing Services 3.4
Professionalism 3.3

61% Recommended based on user reviews

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Membership(s) & License Info.

Member of AMSA: Yes
Is a ProMover ?: Yes
License Info: US DOT # 614506
ICC MC # 294798
Insurance: On file: $1,000,000
Required: $750,000
Year of Estd: 11/8/1995

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American Van Lines Inc. Location

Address

American Van Lines Inc.
1351 NW 22nd St
Pompano BeachFL 33069 USA


Contact Info

Toll Free: 888-759-6000
Phone: 954-862-8885
Fax: 888-689-9991



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Reviews

No Photo Gerald
July 10, 2018

4.5

A great start to starting over

I reached out to american van lines after reading the reviews on google I have never used yelp for advice but did read several reviews that were favorable. The person who coordinated my move was pleasant and very knowledgeable and also lent an understanding ear to the troubles of my recent divorce. The prices I was quoted went up a bit, but that was to be expected, its hard to know how much stuff you really have sometimes, but it was certainly not unreasonable. The movers did a great job also and had my belongings to my new apartment before I arrived and it was all in one piece. I would recommend this company to anyone who asked

Origin : NY
Destination : FL

Quoted Price : $2,320.00
Actual Price : $2,570.00

No Photo Cynthia
March 3, 2017

4.8

American Van Lines - Great

American Van Lines made the move of my parents from Connecticut to South Carolina seamless!!! I received quotes from five different moving companies (all pretty much the same price) but, the service from the customer service team at AVL shined. My worries about all of the move were completely washed away. The team that packed my parents apartment in Connecticut were the best and two of them moved the goods into my garage upon arrival in South Carolina. Many thanks to customer service, Angie, Jennifer and Victoria and movers Patrick and Ed. Great job!!!

Origin : Brooklyn, CT
Destination : Lyman, SC

Quoted Price : $3,600.00
Actual Price : $2,700.00

No Photo Heather
November 19, 2016

5.0

Wonderful Service

American Van Lines Inc. just handled my move on 11/17/16. They were prompt, professional, and friendly throughout the entire process. I've used this company two other times in the past and wouldn't use anyone else. It was a great relief to me to know that I had a company I could call and rely on for professional moving services. My contact person was in excellent with communication the entire way through the process. On the day of the move my movers were prompt, efficient, friendly, and very hard working. All of my belongings were moved with care and arrived in the same condition that they were in before the move. I would highly recommend this company for any your moving needs.

Origin : Margate, Fl
Destination : Coral Springs, Fl

No Photo Jennifer
November 8, 2016

1.2

Incompetent and Unethical

American Van LinesOverall synopsis: Never hire this company. They are slimy, ineffective, poorly managed, horrifically run. They only “make it right” if you agree to keep their failings private and allow them to prey on others. When you read reviews saying that AVL has “made it right,” please understand that in order for you to get any money back, you must sign away your first amendment rights by signing a boiler plate contract. Payment for silence and not writing negative reviews is how this company thinks “making it right” works. For me, buying my silence does not make it right. It would be easy to write a thesis length paper raging about the failures of this company. For the sake of succinct reporting, I have elected this format. In the interest of full disclosure regarding how horrible American Van Lines is as a moving company, the following synopsis covers the more glaring problems. Deceitful contracting practices, poor customer service, subcontracted my move to horror show company, non-professional movers (who looked like criminals) picked up off the street for "extra muscle," driver demanded cash for payment, specialized crating services contracted incorrectly, twice, over 24 hours late for pickup, took two days, over 48 hours late for delivery, took two days--I had to HIRE MY OWN MOVERS to unload the truck!! Boxes smashed, instructions ignored, no care taken with furniture, and the very worst? Customer service tried to "make it right" by demanding my silence online, in public etc. They offered to "make it right" by demanding I waive my first amendment rights.

Origin : Northern California
Destination : Eastern New Mexico

Quoted Price : $6,000.00

No Photo Terry
October 17, 2016

4.0

Bad communication.

Everything was fine until we got to Nebraska, they did not tell us when they would be here. If they had given us any kind of warning we would have met them here instead they got here before us by about two hours. They ended up just throwing, I had my sofa in the kitchen and my kitchen stuff in the living room. you couldn't walk anywhere. And I was supposed to be here so I could direct them where I;'d like things put. The problem was i am not young and I do not have the back that I needed to be hauling the boxes around the house so I am not happy with them just throwing everything wherever they could find a spot to throw it, well they didn't throw it, place it. It is all because they did not call and say, we are two hours away, we're gonna be there on this date, around this time. if we had know any of that we would have had one of us leave our original location to meet them.

Origin : Riverton, UT
Destination : Lincoln, NE

No Photo Raghavendar
September 13, 2016

5.0

They did everything as planned.

It was good. They did everything as planned. they picked up on time and delivered on time and everything came back safely. It was fine.

Origin : Franklin, TN
Destination : Houston, TX

No Photo Cindy
June 24, 2016

1.0

I was not very happy with the ...

The experience with the moving company was that I was not very happy. It looks like they threw a lot of my stuff around. All my bins were crushed. Some stuff inside them were broken. I'm missing a lawn chair. I think I'm also missing two bins.

Origin : QUEEN CREEK, AZ
Destination : Kingston, NY

No Photo Bilin
June 15, 2016

2.0

They were a day late and broke a lot ...

They said it was gonna on Sunday to pick it up then they came the next day and were late. ...When they came to bring my stuff to Florida, I requested a date, they came like five days later. ...All the boxes were open ... They broke a lot of stuff, so I wasn't happy with them.

Origin : Perry Square, PA
Destination : Orlando, FL

No Photo Anonymous
June 9, 2016

4.0

Professional, courteous, and quick.

It was fine. They were professional, courteous, quick and dropped it off on time. It was great. Nothing was damaged.

Origin : Riverside, CA
Destination : Tallahassee, FL

No Photo Anonymous
May 19, 2016

1.0

This issue is that he charged me extra ...

The issue is that he charged me extra, which is unfair. He charged $240 extra. I don't think it's fair that you charged that much extra. That was my experience. I'm not happy about it.

Origin : Mountain View, CA
Destination : Alexandria, VA

No Photo Anonymous
December 8, 2014

5.0

The movers were fast and took care of ...

They were pretty fast in moving and pretty much took care of everything. It was good customer service as well.

Origin : Hialeah, FL
Destination : Macon, GA

No Photo Anonymous
September 5, 2014

2.0

There were some extra charges that we ...

They gave us mixed information. They gave us one quote over the phone that it was gonna be this amount of money from this address to this address and ultimately it came out to be an hour and a half more that we paid for, which we didn't really understand. They didn't make clear to us that the one hour travel time included the time from them coming from their facility to our house. They made it seem like that hour travel time included the distance from my house to the new house that I was moving to. They really weren't trying to help out.

Origin : Miami, FL
Destination : Margate, FL

No Photo Su
March 31, 2014

2.2

It was horrible

It was every bit as horrible as the worst review I ever read. I figured people are crazy when they write reviews, its all negative stuff, it can't be that bad. It was ridiculous and horrible. It was a day late even though I was called that day saying your movers will be there in two hours. It was 24 hours, not two hours. The only item that was of value, they broke. They broke my father's antique dresser. They clearly did not know how to handle a piece of furniture. I did not opt for the additional insurance, because quite frankly this piece has been moved so many times and has never been damaged. It's a 70 year old piece of furniture. I figured, okay, they're wrapping it in a blanket, what could happen to it? They snapped off the side of the top. They also cracked a chair. The chair has less value, but the dresser was quite valuable.

Origin : Coral Springs, FL
Destination : Hopkinton, MA

No Photo Mary
February 27, 2014

5.0

Absolutely perfect movers

They were absolutely perfect. I was surprised because I've had such bad luck, but they were very good. They were extremely efficient and kind, very friendly. The price was extremely competitive but they were very good and it was lower than I anticipated. They also did very well with the packing and the wrapping, they were quite thorough. They arrived on-time and delivered my items on-time too. I would highly recommend them. They had me itemize the items that I had and they sent me a quote and then stuck to that quote.

Origin : Fort Lauderdale, FL
Destination : Fort Lauderdale, FL

No Photo Terrence
February 12, 2014

4.0

Successful moving experience

They were prompt, the move initially was larger than they expected it to be, but they banded together with their team and did everything and overall it was a much larger move and they got us here, got everything in -- it cost us a few extra bucks -- but other than that, it was fine. Packing and wrapping services were fine. What I did was just order boxes and other things, so that was provided, and when the movers came in they had extra boxes and wrapping materials and they went ahead in their processes and everything was fine. Nothing was broken during the move except for a window when they were leaving and coming down the stairs, but the insurance company went through the movers and their insurance company came out and fixed it. I would recommend them to my friends and family and tell them that the move was fine. You hear so many horror stories about these things, but this one was actually okay. The pricing was fine, of course they came out and said that the pricing they provided was based on X and the move was going to take more than that, and it did cost me more than that, but I would have expected that from any other moving company I would have chosen.

Origin : Green Acres City, FL
Destination : Fort Pierce, FL

No Photo Andrew
October 1, 2013

4.0

Everything arrived safely

Movers were good. Everything arrived pretty much intact. A couple of items got misplaced and they made sure all that was delivered by an independent carrier. Everything arrived as promised and the price was as committed to by the initial commitment. I received all the services that I requested. Packing was done to my satisfaction. There was no breakage. Everything arrived intact, so it was adequate. The crew was very good, very friendly, very professional. I would recommend them.

Origin : Leisure City, FL
Destination : Mcdonough, GA

No Photo Al
January 3, 2013

5.0

Honest movers

They did a great job. What they said they were gonna do, they did. The pricing was reasonable. A couple of things were damaged but nothing that was too bad. They were really good. They were a good company and they were honest.

Origin : Pembroke Pines, FL
Destination : General Electric, NY

No Photo Karen
September 24, 2012

1.0

Not a good experience

They changed the price multiple times and changed it after they had the shipment which is against government regulations. They were supposed to tell us 48 hours before delivery and they had a very bad attitude.

Origin : Palm Beach, FL
Destination : Hendersonville, NC


American Van Lines is one of the fastest growing moving companies that render premier services in the relocation industry. We are recognized as one of the top moving companies in the country. We provide expert team of professionals to offer moving services that suits you best. Our efficient team is committed to assist you beyond your expectations. We also provide packing materials and moving guides to make your packing and moving hassles easy.

Local Move

Local moving services to relocate you any distance less than 100miles within the same state. Our qualified local moving team is capable to handle any type of difficulties during your move in an efficient way. We charge for our services based on number of hours taken by the move. We charge separately for the additional services availed by you.

Long Distance Move

Long distance moving services to make your long distance move smooth. We use fully equipped moving trucks with professionally secured shelving system to provide you a safe move. We also assure you a safe move for your delicate items like pianos and crystal items. We ensure you the best possible service at affordable price.

International Move

A move that crosses country lines is considered to be an international move. Our representatives are always available to assist you regarding the rules and requirements of your overseas move. For an overseas move ensure that you have proper documentation of your passport, visa, domical information and itemized inventories with serial numbers of your shipment.

Corporate Relocation

Corporate relocation is one of the most challenging moving experiences which need immense patience. Our full-service global mobility management is designed to suit unique requirements of both family and business overseas relocations. Our corporate relocation services include arranging sea or air transportation, packing, and the preparation of shipping documents.

Auto Transportation

If you are searching for an auto transporting company to transport your valuable automobile, then you are at the right place. We can relocate your vehicle very safely with the help of our auto moving expert team. Our services are reliable and affordable as we care about your vehicle.

Entity Type: Carrier
Operating Status: Authorized For Property, HHG
Out of Service Date: None
DUNS Number: -
Power Units: 22
Drivers: 18
MCS-150 Form Date: 10/21/2013
MCS-150 Mileage (Year): 500,000 (2012)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
1351 Nw 22Nd St Pompano Beach, FL, 33069
Phone: 954-630-0316
Fax: 954-449-7604

Mailing Address:
1351 Nw 22Nd St Pompano Beach, FL, 33069

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise
TickCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active Active None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes Yes
On File $1,000,000 Yes No

Authority History

Subno
Auth TypeMotor Property Common Carrier
Original ActionGranted
Original Action Dt.05/21/2010
Disposition
Disposition Dt.

Revocation

Auth TypeCommon
1st Served Date06/19/2000
Effective Date05/02/2000
ReasonInvoluntary Revocation

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierTransguard Insurance Company Of America Inc.
Policy/SuretyTCP0000177
Posted Date04/13/2012
Converage From and To$0 - $1,000,000
Effective Date04/06/2012
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierVanliner Insurance Company
Policy/SuretyTRV4067900
Converage From and To$0 - $1,000,000
Effective Dt. From and To 03/06/2009 - 05/12/2012 Cancelled

Insurance Address

CarrierAdriatic Insurance Company
Auth
Address3501 N. CAUSEWAY BLVD. METAIRIE, LA USA 70002
Telephone800-535-7291
Fax504-832-0605

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 79 140 0 0
Out of Service 11 19 0 0
Out of Service % 13.9 13.6 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
9/30/2013 Satisfactory 7/29/2008 Non-Ratable

Unsafe Driving

MeasurePercentileThreshold
1.354.7%
65%

Vehicle Miles Traveled (VMT) : 1200000
VMT Year : 2013
VMT Source : Investigation (MCS-151)
Average Power Units (APU) x Utilization Factor (UF) : 60
Total Inspections with Unsafe Driving Violations : 13
Total Unsafe Driving Violations : 13

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
1.9592.2%
65%

Relevant Inspections : 153
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 46
Total Hours-of-Service (HOS) Compliance Violations : 64

Driver Fitness

MeasurePercentileThreshold
0.2793.6%
80%

Relevant Inspections : 153
Total Inspections with Driver Fitness Violations : 12
Total Driver Fitness Violations : 13

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
0.02No viol. within 1 yr80%

Relevant Inspections : 153
Total Inspections with Controlled Substances and Alcohol Violations : 1
Total Controlled Substances and Alcohol Violations : 1

Vehicle Maintenance

MeasurePercentileThreshold
3.2935.9%
80%

Relevant Inspections : 90
Total Inspections with Vehicle Maintenance Violations : 31
Total Vehicle Maintenance Violations : 64

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 48.7
Vehicle Miles Traveled (VMT) : 500000
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 48.7
Number of Crashes : 2
Number Tow-aways : 2
Number with Injuries or Fatalities : 1
Number with HM Release : 0

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