Incompetent and Unethical
American Van LinesOverall synopsis: Never hire this company. They are slimy, ineffective, poorly managed, horrifically run. They only “make it right” if you agree to keep their failings private and allow them to prey on others. When you read reviews saying that AVL has “made it right,” please understand that in order for you to get any money back, you must sign away your first amendment rights by signing a boiler plate contract. Payment for silence and not writing negative reviews is how this company thinks “making it right” works. For me, buying my silence does not make it right. It would be easy to write a thesis length paper raging about the failures of this company. For the sake of succinct reporting, I have elected this format. In the interest of full disclosure regarding how horrible American Van Lines is as a moving company, the following synopsis covers the more glaring problems. Deceitful contracting practices, poor customer service, subcontracted my move to horror show company, non-professional movers (who looked like criminals) picked up off the street for "extra muscle," driver demanded cash for payment, specialized crating services contracted incorrectly, twice, over 24 hours late for pickup, took two days, over 48 hours late for delivery, took two days--I had to HIRE MY OWN MOVERS to unload the truck!! Boxes smashed, instructions ignored, no care taken with furniture, and the very worst? Customer service tried to "make it right" by demanding my silence online, in public etc. They offered to "make it right" by demanding I waive my first amendment rights.