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  Home > Moving Companies > Ohio > Dayton > American Way Van & Storage

American Way Van & Storage, Dayton OH 45377 - USDOT 76628

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American Way Van & Storage 
86% Recommended
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Here you'll find all the moving reviews, ratings, complaints, and customer testimonials you'll ever need for American Way Van & Storage. If you have used this moving company in the past and you wish to share your moving experience, Write a review on American Way Van & Storage

Overall Reviews Rating  
 
4.1/5
based on 14 Review(s)

 Accuracy of Estimate
 4.3
 Moving Services
 4.1
 Packing Services
 3.8
 Professionalism
 4.1

Membership(s) & License Info.
Member of AMSA :Yes
Member of BBB  :Yes
License Info.:US DOT # 76628
ICC MC # 42866
PUCO 137517-HG
Insurance:On file: $1,000,000
Required: $750,000
Year of Estd.:3/1/1989
Agent for:National Van Lines, Inc.

Hours of Operation
N/A
Payment Options
N/A

Address
American Way Van & Storage
1001 S. Brown School Rd. Ste. A
Dayton, OH 45377
USA
 Contact Info.
Toll Free: 800-726-1631
Phone: 937-898-7294
Fax: 937-898-7264
Url: http://www.awvs.com

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Great Move!
Just moved from Indianapolis, IN to Columbia, SC metro areas (mid-December 2017). Eric W. was the overall coordinator, and Michael V. was the primary onsite person. Eric W. came to my home (and Storage Unit) in November. He was professional, and detailed. He gave me a quote for everything I asked. Initially I wasn't going to go with American Way since a competitor tried to poke holes at their statements. I first went with the competitor, but a day later after finding both American Way and National Van Lines are A+ with the BBB, I decided to go with them mainly due to their professionality. The day the packers were supposed to show was a mess. There were a ton of people sick, and a truck was broke down, so, at the end, they needed to come moving day. I was not pleased with this, since I like to avoid last minute stress, but at the end, everyone needs to remember, stuff happens, and what makes one company better than the other is how they deal with bad stuff. I'm not going to say moving day was without stress. It was, but Eric from a coordination side, and Michael, from an on-site side, did everything to make it work. It took longer because of the packers and movers working at the same time, but it did get done. The biggest surprise was how fast they were able to get everything to its new home. We closed on the new house on 12/15, and the furniture was delivered on 12/16 (8am, as promised). This was way shorter than the potential date of 12/26. Absolutely no complaints. Also, since we did a Do Not Exceeds quote, even though the weight of the truck was slightly higher than estimated, they honored their agreement. Moving everything back in day was mainly with the same people who loaded the truck up. That was a big, happy surprise to me, and made keeping track of the inventory that much easier. Between their knowledge of what they packed, and the system they used for inventory control it went smooth and simple. I can't say enough. Out of the many moves I have done, this was the easiest, most straightforward. Things were far from perfect, but in each challenge American Way and National Van Lines, addressed and overcame it. Thanks to the entire team!

Chris
Reviewed on: 12/18/2017

Compliment
 5.0/5
  • Origin : Noblesville, IN
    Destination : Columbia, SC
  • Quoted Price : $6,127.00
    Actual Price : $6,127.00

The movers took pride in what they did.
They were very professional and did it in a timely manner and took pride in what they did. They were exceptional.

Michael
Reviewed on: 12/2/2015

Compliment
 5.0/5
  • Origin : Troy, OH
    Destination : Troy, OH

Overall it was an okay move
It was pretty quick and efficient so I have no complaints. ...They charged me more [than quoted] ...They kind of overcharged me. [The crew] was all right ... Overall it was okay.

Helen
Reviewed on: 9/30/2015

Compliment
 3.0/5
  • Origin : Dayton, OH
    Destination : Fairborn, OH

Good move, but there were some broken ...
It was a good move, but there were some broken pieces. So it was less satisfactory than it could have been, but we'll put in a claim. ... A couple pieces of furniture have been broken, the legs off a chair, a couple things weren't packed properly. ... Those are the kind of things that I need to see if they still work or don't.

John
Reviewed on: 5/28/2015

Compliment
 3.8/5
  • Origin : Bellbrook, OH
    Destination : Buford, GA

They were flexible and didn't damage ...
They were kind of flexible with the date and time I wanted. They were also able to kind of wait up for me to reach to the destination. They kind of reached before me but I had to set up some of my stuff and come back. But they were flexible and they wait up for me. It was good. They were nice. The packing, all the furniture... I didn't find any damage or anything.

Karthikeyan
Reviewed on: 2/5/2015

Compliment
 4.0/5
  • Origin : Chautauqua, OH
    Destination : Columbus, OH

They knowingly sent a truck that was ...
They didn't bring the right size truck, they brought a truck that was too small. They knew the truck was too small, the movers called and said the truck was too small to the corporate office, corporate office said, "Move it anyway." Of course the truck ended up being too small. And then they made me pay again to have a truck come the next day and all the charges that were incurred there too ... [The movers] damaged stuff, but they were nice people.

Jenn
Reviewed on: 10/29/2014

Complaint
 1.0/5
  • Origin : Huber Hgts, OH
    Destination : Cincinnati, OH

My move went very smoothly
My move went very smoothly. I haven't really finished unpacking yet but they were very good. Yes I did [get packing services], we used blankets and stuff [to wrap the furniture.] No [nothing was damaged] not from that. The leader was very good, professional, and efficient. There was 2 assistants and one of them was good and the other one was just learning the job. Yes [they did give me a price quote] but it ended up being less than what they had quoted.

Sharolyn
Reviewed on: 10/21/2014

Compliment
 4.5/5
  • Origin : Dayton, OH
    Destination : Dayton, OH

They moved very fast and everything ...
It was a pleasant one, it was a good one. They moved very fast and everything came with no damages. They were friendly, they were helpful and they were on time. It's a very reliable company.

Harini
Reviewed on: 8/29/2014

Compliment
 4.2/5
  • Origin : Blue Ash, OH
    Destination : Highlands Ranch, CO

The ones that moved her were very ...
Other than charging extra, when she finally got her stuff, the crew that actually brought her stuff were wonderful. The ones that moved her were very unprofessional. There were 2 gentlemen and it was the older gentleman that was the problem. It took them 4 hours to empty a one bedroom apartment and all they had to do was take 4 legs off of a table and take a bedroom set apart. She's missing one piece of her vacuum sweeper and there's a little chip on her dresser. The one mover was getting up in my daughter's personal space telling her she didn't have enough money, she was a beautiful woman, and that things could be worked out. That's very unprofessional. They gave her a quote ahead of time but then they ended up adding another $800.

Chriss
Reviewed on: 8/13/2014

Complaint
 2.2/5
  • Origin : Cincinnati, OH
    Destination : Alexandria, VA

Very polite and professional!
They were very very polite, very good workers. They worked hard, they were careful with what they did. They were very professional in their conduct, they were good! I would recommend that company to anybody, they did a great job!

Tom
Reviewed on: 5/27/2014

Compliment
 5.0/5
  • Origin : Xenia, OH
    Destination : Bellbrook, OH

GREAT SERVICE
DRIVER MIKE VANN WAS FANTASTIC, NEVER COMPLAINED ABOUT THE SIZE OR WEIGHT OF OUR VERY HEAVY FURNITURE. MOVED ITEMS EXACTLY WHERE WE WANTED THEM AND EVEN MOVED SOME AROUND FOR A 2ND TIME, STILL HAD A SMILE ON HIS FACE. HIS HELPER ROB WAS SUPER AS WELL. I WAS IMPRESSED WITH THEIR SERVICE, FIRST TIME I HAD 100% SATISFACTION FOR MY LONG DISTANCE MOVE, HIGHLY RECOMMEND AMERICAN WAY VAN

Diana
Reviewed on: 5/13/2014

Compliment
 5.0/5
  • Origin : CINCINNATI, OH
    Destination : PINE MOUNTAIN CLUB, CA
  • Quoted Price : $7,342.28
    Actual Price : $6,817.39

Movers were respectful and good ...
Movers were very good at communicating. They arrived on time. They worked efficiently, they did everything they said they were going to do. Their crews were respectful and they moved quickly and efficiently, and nobody was lazy. The pricing was reasonable that's why I selected them. They have an A+ Better Business Bureau rating. I received all the services requested. Of everything that was moved, I only have one drinking glass broken.

Margaret
Reviewed on: 3/14/2013

Compliment
 5.0/5
  • Origin : Amelia, OH
    Destination : Maineville, OH

Professional and on-time delivery
The highlights of their services was their professionalism, on-time delivery and there was nothing to complain about. They handled our items as they were their own and did a fantastic job. They gave me an accurate estimate and I didn't pay a penny extra. I would definitely recommend them again.

Mary
Reviewed on: 11/21/2012

Compliment
 5.0/5
  • Origin : Enon, OH
    Destination : Robins Afb, GA

Flawless customer service
We recently moved our three bedrooms within Ohio. The experience was good, and they were super nice guys. I would definitely recommend this moving company to my friends and family. Everything went without any glitches and nothing was lost or damaged.

Cheryl
Reviewed on: 10/12/2012

Compliment
 4.5/5
  • Origin : Jamestown, OH
    Destination : Enon, OH

American Way Van & Storage, Inc. is a family owned and operated household goods mover in the US. It has been serving the customers for over 90 years in conjunction with National Van Lines.

American Way Van & Storage offers one of the best moving services that one would really be looking for. Some of the services that we provide include: prompt and accurate communications from our agent, van operator and the van lines, estimates will be at no charge and will be accurate from the start, loading and delivery commitments are high on our list of priorities, and we put the dates in writing.

American Way Van and Storage/National Van Lines drivers are courteous, uniformed, well trained and maintain safe driving records. Both affiliations pride themselves on having the finest drivers and fleet available. American Way Van and Storage/National Van Lines high value inventory system program is designed to provide added protection for your most valuable possessions.

American Way Van and Storage/National Van Lines storage facilities are neat orderly and provide maximum protection for your valuable possessions at all times.

Local Moving:

American Way Van and Storage Inc. takes pride itself on moving your items across town in a courteous, safe and professional manner. In using state-of-the-art technology along with uniformed professional movers and packers, the company assures you peace of mind at a reasonable cost.

Interstate Moving:

American Way Van and Storage Inc. provides a complete and full-service moving package, so moving locally is not our only specialty. We can relocate complete household goods including cars, trucks, boats, trailers, etc. Even specialty items such as chandeliers, grandfather clocks and antiques can be relocated safely and securely. Family heirlooms are also a regular in our relocations. Certified estimators, packers and loaders make the process easy.

International Moving:

American Way Van & Storage in assistance with National Van Lines will make your move from anywhere in the United States to anywhere in the world and one will find it as easy as moving across the street. We also make all the arrangements for relocation from outside of the United States.

Office move:

American Way Van & Storage has several years of experience in office move. It has relocated offices from two employees up to one thousand employees. With using state-of-the-art equipment such as Gondola Carts, Roll-A-Lifts, Shrink Wrap, Electronic Dollies, etc., we ensure safe and professional coordinated moves in a timely fashion.

Storage:

American Way Van & Storage has a sprawling 24,000 square foot government approved warehouse. It uses only the modern methods of warehousing. We assure your short or long term storage safety while in our possession.

Trade Shows:

American Way Van & Storage in conjunction with National Van Lines can relocate your trade shows and exhibitions on time with state-of-the-art air ride tractors and trailers as well as state-of-the-art dollies, carts, etc. We also cater to customers needs during and after the shows.











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