SCAM! DONT USE THEM. THEY NEED TO BE ...
VICTOR originally quoted me $285 for Saturday 2 PM move. Four hours, two guys. 2 PM rolls by, no one’s here. I call Victor to ask when they’d get here and he said they were running late and would be here by 4. 4:15 PM rolls by, again, no one shows. The driver calls me to tell me he’s upstate and that he’d be here in an hour and a half, which happened at the exact same time I texted Victor and asked him where they were and he told me they were almost here but they were stuck in traffic. I asked for a price reduction because they were so late and he said he would talk to his boss about giving me a reduction. The guys FINALLY arrive at around 6:10, and then they see all of the boxes in the apartment, start talking to each other in Russian, and then call Victor to tell him they weren’t going to do it. They tell me they couldn’t do it because they were too tired as it was their third job of the day. I told them that’s not my problem and that they were over four hours late to begin with. I called Victor, who said that it was a job for three guys and said he was sending three guys to move. They got here (and by they i mean two guys, even though Victor said that he was sending three) at 7:15, and again they came in, looked at the things they had to move, and then left to call him. Victor called me and said that he “didn’t know” that my apartment had one flight of stairs and the one we were moving to was a third floor walk up, despite never asking in the first place. He said that he could send another three guys but that they charge for each flight of stairs and then told me the price would be $680. After this nightmare that had just occurred twice, and him telling me year he would get a price reduction for the drivers being incredibly late, I was appalled. I demanded to speak to his boss and was adamant. He said that he was speaking for his boss and his boss was in Miami. I told him I don’t care and that I wanted to speak to him and not hear from a third person. He put me on hold for five minutes to call his boss and then told me his boss didn’t want to talk to me and that they were sticking to the $680. I told him they were all disgusting human beings and that I’d be filing a complaint with the Better Business Bureau. In the end, my roommate and I are stuck in an apartment for another night on an expired lease, sleeping on a plastic covered mattress after having to scramble and find new movers at 8 PM, six hours after we were supposed to be ready to leave. They purposely don’t ask you for crucial information that effects the price (flights of stairs) so that they can lowball you a price and then double/triple the price at the last second when you have no choice but to accept, however I didn’t give them a dime of my money. I’ve dealt with my fair share of bad customer service experiences, but this is by far the absolute worst. Note: Victor referred to the company as “Anything Moving and Storage”, probably to avoid people knowing about these reviews.