STAY AWAY FROM THESE PEOPLE
I WILL BE AMAZED IF THIS POST ISN'T REMOVED BY AROUND THE CLOCK MOVING. STAY AWAY FROM THESE PEOPLE!!!! When moving my son to Philadelphia on Aug. 1, I stupidly used this company. They called us on the morning of Aug. 1, saying that we'd get our belongings either at Noon or between 4-5. WRONG. NOBODY CALLED. When I FINALLY got a person to pick up the phone (Aug. 2, 3:40 pm), I was told the shipment had been delivered. WRONG. The person went to check the records, and came back insisting I had my stuff! (Seriously? Why call if I had my stuff? Then why did we sleep in a naked apartment, on a hardwood floor on Aug. 1?) After finally getting in touch with the driver, I was told that they were in PA the night before, in another town, but weren't able to make the delivery, due to some laws about how many hours they are allowed to drive. So, instead, they drove all the way to Connecticut, which was where he was, waiting to get someone to come with him to Philadelphia and make the delivery. At 3:45, I was told they would be there in an hour. WRONG. I made THREE calls to Around the Clock Moving, the morning of Aug. 2, and left messages that were never answered. My son and I went to sleep AGAIN on the hardwood floor. I received a text from the driver at 12:27 am. Aug. 3, saying they were in the area, "but it's late." I called him and told him to make the delivery NOW. They made the delivery, BUT FIVE ITEMS WERE MISSING. I realized things were missing, about five minutes after they left, but was told they couldn't come back, because they were heading to Florida. (So much for that law limiting driving time....) When I called the company on Wednesday, I told them I wanted them to bring back the sofa the movers weren't able to get up the stairs, at no cost to me, as a result of the horrible "service" and to compensate for my damaged physical condition from sleeping on the floor. I've had back surgery, knee surgery this past May and have two herniated discs in my neck. Sleeping on the floor aggravated my pain. They said they would charge me $250 instead of $500. NOT GOOD ENOUGH. So, here I am, three weeks later, after speaking with them several times (out of 15 calls, total), having sent them a letter of complaint and some texts, still with missing items, a sofa that was taken out of the lobby where they left it (even though my son had a sign on it), still having pain issues from two nights as a result of their crappy communications with their drivers and, me. SERIOUSLY. FOR YOUR OWN PROTECTION (MENTAL AND PHYSICAL) DO NOT, DO NOT, DO NOT use these people. They are cheap, I'll grant you that, but I obviously got (or for the five missing items, didn't get) what I paid for.