Servicemembers, DO NOT USE
I just got off the phone with Bailey Moving after talking to their manager, Tim, and need to inform anyone, specifically MILITARY, NOT TO USE this moving company. First, the company does not send a rep to your house for an estimate, they simply make a ball park guess as to the price and then claim that you misinformed them later. The quote that was given my wife was 4 hours to move two bedrooms, a small amount from the garage, and to consolidate my old 10 X 15 storage unit into a larger one. Everything was boxed and organized specifically for quick movement by a hand truck, with the exception of 2-3 pieces of furniture. I supplied all blankets and everything was pre-packed in good quality boxes. This is a move that my father and I accomplished with a hand truck in 3 hours after a 14 hour cross country trip to Fort Riley. I just received a bill for $870, the storages were not consolidated, mud was tracked all through my downstairs, and the moving time was over 2 X the quote. When the manager was questioned, I was informed that my wife (pregnant) had already signed the paperwork at the end of the job, so I have no recourse but to pay. Additionally, he seemed to have a prepared response for all of my objections as if they were expecting problems. This leads me to believe that this company is used to working on large contracts and does not care at all about the complaints of smaller consumers. When informed that I would be talking to the Staff Judge Advocate, Tim said that he works with the Army all of the time and that he didn't care. As a result, I will be contacting JAG, the Better Business Bureau, and every review board that I can find. Had it not been for his uncaring attitude or if he'd made any attempt to work with me, I would have let this go. I RECOMMEND TO EVERY SOLDIER LOOKING TO DITY PCS OR LOCAL MOVE NOT TO USE THESE BAILEY MOVING AND STORAGE AT ALL COSTS. As Servicemembers, we are often put in the difficult position of having to just pay so that we can get on with our careers and moves, but we absolutely should not expect to get exploited by greedy, uncaring, unpatriotic companies. DO NOT USE THIS CONTRACTOR!!!