BestRate Moving & Storage

The Worst Experience I ever had with a ...

Don’t use this company!!! They literally steal from you! I used them to move a small 1 bedroom apartment a town home 15 min away. They quoted me 2 hours for the move, what I thought reasonable since I barely had furniture, (one dinning table, one bed, one chest, a TV and some boxes). It took them 2 hours to load the truck because they were very slow but then before unloading they asked me to pay for 6 hours. I argued that it wouldn’t take them that long but they said that they wouldn’t unload the truck if I didn’t make the payment and that I could trust that they would refund me if end up been less hours. They took their time to unload the truck even taking smoking breaks and having all the 3 guys to put my bed together. Additionally, During unloading they bumped the chest into the wall of my newbuild house and made a hole on the wall. They called a coworker who came over to “fix” the hole but the damage was done and the wall still looking really badly damaged. On top of that they also scratched other walls as well. The entire situation including the “fixing” the wall that was not fixed, took them 5 hours so they would still need to refund me for the extra hour so I called multiple times and they said they were going to refund me but they never did! Horrible service, overcharges and ruin walls, don’t use this company for your own good! I wish I have read the reviews before using them! Better luck to all of you reading this!

Cheap

Yeah, yeah, it was a good price. I think they were cheaper than the other movers.

Very efficient

They were very efficient. They called me a couple of times, just top remind me of the appointment. They were on time. They sent three guys and they did a good job.

Good Service

They were very nice and polite and helpful. I was satisfied with their pricing. Only change in price was when i went over my time I had asked for. They handled everything fine when packing and moving my stuff. Would definitely recommend to others.

I was very satisfied

They were very thorough, the were very friendly and showed concern for me and getting my furniture put together. It was just a really really nice experience. the pricing was better than anyplace else I looked at.

It was good.

They made it very easy and they were professional. We were happy. The pricing they stuck with the numbers. It wasn't horrible.

Horrible experience

Basically the main problem was that they vastly...so they charged by the hour. I had a small amount of items to move. We moved most ourselves. All they had to do was move furniture. It took 6 hours when it should have took 3-4. One of the movers had an issue with his leg and was limping and could barely walk. So it took him an extra amount of time to get the items out of the house. The other reason was there was someone who was inexperienced. Supposedly he was professional. It took him almost an hour to take my bed apart and another to put it back together.

They were very good.

They were very good. they were very punctual, very efficient, very careful with the stuff. They arrived on time and they delivered on time.

Overall good experience

They were prompt. They were on time. And they did their job nicely. They had the best price.

A big punch bowl fell and just broke ...

They did good until we got all the way to the storage and they let a box fall over on them--they stacked it in the truck, and a big punch bowl fell and just broke in a million pieces. They claimed it wasn't packed right, regardless if it's packed right or not, they shouldn't have staked it that high and they acted like they weren't gonna pay for it.

They showed up on time and got it all ...

They showed up on time. Moved what I needed moved in a timely manner. And got it done.

They were good, it was a day delayed ...

They picked up boxes, they put them in a truck and they put them in my house. They were good. We ended up being a day delayed but it was fine. They were good. They did my move in three hours which was nice.

I was very pleased with them.

They were quick, they did all the packing and stuff right. They were really awesome, we were really pleased. In fact my neighbor ... She wants to use them when she moves because they were really really good. They reassembled everything just right, they put everything in the right places.

Fast and helpful

They did really good. they showed up early, they were like 10 minutes early. And they didn't damage any of my stuff. They moved everything on time within the 2 hour limit. Because I told them I can't afford more than 2 hours. I think they only took an hour and 45 minutes and used the last 15 minutes to help me arrange some of the things in my apartment.

I didn't have a problem with them.

They were good, I mean I didn't have a problem with them they did a great job.

They showed up on time and were ...

The movers showed up on time, three men for a reasonable price. They took good care of all my furniture. ...My only complaint is of the three movers, only one spoke English, so communicating with them was difficult at times.

Very, very helpful

I had a unique situation that was not welcomed by some of the other people. The company I work for was going to reimburse me for my moving expenses, however I didn't have cash on hand, so an agreement was made between myself and the moving company to essentially move me on credit until I could be reimbursed by my company to pay them.

Very nice and professional

The pricing was good, the service was good. They were very nice and very professional.

They were on time and nothing was ...

It was fine, it was good actually, it was easy. No problem. They showed up on time, they got it done quickly and nothing was brok[en]. Everything was good. Real simple.

The job was OK, but the price was ...

I guess the job they did was OK. They picked it up for me and took it to family members. It was much much - twice as expensive as I was quoted and I told them the exact items and the exact distance and of course, I know that's how it's normally handled with local movers. ... I certainly wasn't happy about that part.

About an hour late but everything was ...

It was all fine, they were about an hour late, but everything was good.

They did everything with a happy face!

They came on time. They did everything very right. The guys really handled my furniture absolutely the way a professional would do it. My brother who just recently moved, and said "Oh my god! These guys are doing a better job than my movers had done!" Another person used them after me and they said the same thing. I felt they were very good here, they took care of my furniture really well. I didn't have to tell them anything. All I had to tell them was the stuff the had to move! ...They did everything with a happy face, and that made my day!

They were on time and efficient.

It was fine. They were on time and they were efficient and fast. I didn't have any problem with them.

It was okay, my move was fine.

I would recommend it, I just would kinda be cautious about the timing that it takes.

They did their best to make sure ...

They showed up on time, they were punctual, they were organized. The guys worked together and they were motivated. They kept moving even when they thought it was a never ending pile of stuff going. They did their best to make sure everything was the way I wanted it to be.

They showed up on time and were pretty ...

They showed up on time and they were pretty fast, pretty quick loading and unloading my stuff. But when they loaded up my pool table they tried to renegotiate the prices after they had all my stuff loaded on the truck and I was just like, "uhh, this was what we agreed to, I'm sorry if my pool table was heavier than what you expected, but I'm not agreeing to pay anything extra." So that was the only hiccup that I had with them, that I just didn't feel comfortable with.

It went smoothly

It went smoothly. They wrapped certain things but I had almost everything else packed up. It was more protection for the furniture than for packing. I haven't found anything damaged. We worked out an hourly rate for the payment.