THE WORST SCAMMERS EVER!
RE: BIG BENS MOVING AND STORAGE, INC. 7100 Hayvenhurst Avenue, Unit 325, Van Nuys, CA 91406 800-618-7514; 818-483-8198 My husband and I planned a move from Glen Ellyn, Illinois to Palm Bay, Florida. For months before the move, we discussed and contracted with a moving company – Big Bens Moving and Storage, Inc. (information in the subject line above). Joe C, who was the man we dealt with, understood this was a four-bedroom, three-bath home with a full finished basement and everything was to be packed and moved by Big Bens, at an initial agreed-upon cost of $12,499. We were planning to list the home for sale after the move. We have a contract with Big Bens. Once we did the walk-through on August 22nd, the price was adjusted to $13,924.60 (agreed upon by both parties) and showed everything that was expected to be moved. Initial deposit paid was $1,200.00. On pickup, we owed them $8,907.22, and on delivery the remainder was due of $3,817.38. Credit cards were encouraged. When the moving company got there on Monday, August 24, they told us their credit card machine was broken and they only wanted cash or a check. When we tried to call the company, nobody would answer and nobody would return the calls, ever. They loaded half the truck, and then told us they “miscalculated” and we owed thousands more. They held half of our things hostage on the truck while they tried to extort us for more money. We refused to pay more, so they left with half our things still in Illinois, along with damaged items, and a real mess everywhere. They left our beautiful home in a complete state of destruction...garbage everywhere. They smashed three of our expensive wind-up clocks (we found them on the floor later in pieces) and did not tell us. But it gets better. The trip for us to Florida was hard in itself. We had to hire an RV to get us all down there, so we had contracts with other companies. It wasn’t as if we could just take all our things back off the truck and re-hire everything. We had paid deposits and were stuck and Big Bens knew this. Once we got to Florida, the moving company did not show up for over almost three weeks. We were sitting in an empty house, only communicating with the logistics company (who was one of the only nice people in this entire fiasco). The moving company told us a credit card was OK on delivery, but they preferred cash or a money order. When the movers finally showed up, they told us again this company’s credit card machine wasn’t working either, and they had to have cash. I had to drive to the bank (½ hour each way) while they would not move until I returned with cash. So we got doubly-screwed. We lost points on our credit card (a lot of points) and have absolutely no protection. Fifteen minutes into starting to move our things into our new home, one of the workers dropped something on his foot and demanded to go to the hospital. The other worker t