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Big Bens Moving & Storage, Inc

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4.9(194) Reviews
Accuracy of Estimate 4.9
Moving Services 5.0
Packing Services 5.0
Professionalism 4.9

100% Recommended based on user reviews

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Membership(s) & License Info.

License Info: 191298
Year of Estd: 11/1/2014

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Big Bens Moving & Storage, Inc Location

Address

Big Bens Moving & Storage, Inc
20801 Nordhoff St. Unit B
ChatsworthCA 91311 USA


Contact Info

Toll Free: 800-618-7514
Phone: 818-483-8198
Fax: 818-483-8199



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Reviews

No Photo Eli
June 25, 2020

1.0

Bait and Switch and Lies about ...

Lie #1 : Called to get a quote, their sales person Chris's first word out of his mouth was, "have you heard of all the horror stories with moving". I told him yes I am familiar and I do not want my furniture and boxes shipped in a 18 wheeler and brokers using freight companies to ship. He assured me that the people that pick up the furniture will be the ones that deliver it in a 26 feet box truck. Lie #2: Chris told me that the delivery ETA would be about 4-5 days and that is the average. It has been 1.5 weeks so far and still no furniture. Lie #3: Movers came and informed me that I have 350 additional sq ft of items. I live in a 1100 sq ft apartment, how can I have 1000 sq ft of furniture and boxes? The probably meant cubed ft but considering that they quoted me for 648 and I provided measurements for each item and I sold some furniture, this made no sense. But I had no time to look for another mover so I ended up paying the addition $2500. Lie#4: Movers told me that it is going into a warehouse where my items will be packed into an 18 wheeler. Informed them that this was not what sale told me and it is also not what is stated on your website. They said that is how they do the move. Lie#5: Movers assured me that the I had SO much stuff that the 18 wheeler is able to fit only 2 households and that is why the additional cost is high. I found out that the 18 wheeler made at least 3 additional stops when talking to the driver. Lie#6: Movers assured me that my items will not sit in a warehouse, that it will get on the 18 wheeler that same night and be transported the next morning. My area would be the first stop on the route so I should get my items in 3-4 days. After speaking to the driver of the semi, they didn't leave until 3 days later and my items were sitting in a warehouse. Lie#7 Movers told me that they will make sure my items get packed into the semi that night and promise that I will get my stuff in 4-5 days so to make sure to tip them well. Hey demanded 15% of the total move stating that this is standard. Obviously, they took the tip and didn't deliver on any of their promises. Lie#8: movers said I was quoted for 65 items (boxes and furniture) and that I was at 100+ items. First of all it is because they kept adding boxes for random items like a curtain rod. They would very loosely add items to boxes increasing the count even when I had packed everything. When looking inside the truck we were NO WHERE near 1000 cubed ft. Lie#9 Semi driver said he has 1 stop and he we will be next. I called 3 days later and he said he had 2 additional stops he needs to make. Not Professional - 2 movers showed up to move my furniture to their truck. One of them was on the phone from the time they arrived to the time they left. It took them 5.5 hours to load their truck. Which impacted my move greatly. Custome

Origin : NJ
Destination : TX

Quoted Price : $3,700.00
Actual Price : $6,500.00

No Photo Mino4341
June 14, 2020

1.5

Not recommended - wish we used someone ...

We could not be more disappointed with our experience with Big Ben's Moving and storage. Because of apparent (fake?)high ratings on websites,we went with them. First,the sale was a hard sale,with 2 people taking turn calling us several days to sign contract even though we told them we were taking several bids from other movers and would contact them shortly. The salesmen marked our stuff way less,all the area rugs were marked small even though I corrected them,for example,and I told them to correct some other items but they said it was not a problem. BB's said they estimated about 60 boxes,while another (American Van) said the same description of stuff would be about 90 boxes. I ended up telling them to put down 80 boxes. BB's gave us a high 8000+ estimate but even gave a small "discount" for AARP membership. A day after deposit payment,another person from company emailed me and said they needed photo of my credit card and DL identification. Never had such a request like that in the US in my life. Told him I was not comfortable doing that because it would make company liable if my data were stolen. Told him to FaceTime me if he wished,but then he never did. Salesman told me we were scheduled for Tues 8 am. Monday I haven't heard from anyone so I called,and was told they were not coming until Thursday. So things wouldn't be so bad if we knew earlier,but we told landlord we would be out by Tuesday night,my husband had car being picked up Wednesday in a different location 5 hours away. We protested,they said someone would show up Wed. Movers came Wed but with a way too small truck (Ryder rental truck). Even though everyone swore up and down they work for BBs and not contracted,it was obvious they were. The guys demanded more money for the move,we negotiated just to get going,and ended up 3000 more than the quoted. We made the check to someone else not Big Bens. Movers had to load furniture,unload them at warehouse locally,came back for the rest. Meanwhile we had to go on our way,not really sure when the furniture would be loaded to go to final destination. The furniture arrived one week later,the following Thursday. By this time they essentially have gone through 2 sets of loading/unloading/loading again/unloading at destination (at least,who knows,may be more?). This move had the most damage that we have ever experienced ( Broken TV,broken base to dining table,split wood seam on an arm chair,finials broken off secretary). These movers again were contracted and we had to pay them cash. During the move,I emailed several times to Pauline at Big Bens but she never answered my emails. She would call twice to tell me when the dispatchers were scheduled to come,and the last time I emailed her and Mitch about the damages,I have not heard from anyone from the company. In retrospect,American Van Lines would have been a better choice.

Origin : Ames, IA
Destination : Cambridge, MA

Quoted Price : $8,400.00
Actual Price : $11,300.00

Beverly
May 10, 2020

5.0

Thanks so much guys, you are beyond ...

Henceforth, every time I need to move, I will be calling Big Ben’s. Absolutely amazing are the words I can use to describe my moving experience with them. They are excellent planners so everything was already planned out before the move began, and they are experts at execution. This is why my move went as smoothly as it did. Thanks so much guys, you are beyond awesome!

Origin : Denver, CO
Destination : Lilburn, GA


Actual Price : $3,810.00

No Photo Frankie
May 6, 2020

5.0

Brilliant and perfect job guys!!!

Brilliant job guys, you definitely deserve an award for being the best movers in the state. The crew from Big Ben’s was personable, well groomed, and extremely efficient at executing the move perfectly. Nothing went wrong, and I have no complaints at all as to any aspect of the move. Keep it up guys!

Origin : South Orange, NJ
Destination : Columbia, SC

Quoted Price : $3,425.00
Actual Price : $3,425.00

No Photo Laura
May 4, 2020

5.0

Great movers,very satisfied

Hiring Big Ben’s was definitely the right decision on my part. I have dealt with numerous rogue moving companies, and I was not looking forward to repeating those horrendous experiences with this move. Luckily, I didn’t have to because these guys were beyond amazing. All the people I interacted with were transparent and honest. The contract was easy to read and understand, and my rights as well as expectations were well outlined and protected in this document. Nothing went missing, and everything just fell into place. Thank you so much, guys!

Origin : Stamford, CT
Destination : Portage, PA

Quoted Price : $3,620.00
Actual Price : $3,620.00

No Photo Betty
April 29, 2020

5.0

Everything was done and it was good

Hiring this moving company was a pretty good call on my part. This was the least stressful move I have ever experienced, and I loved how everything went according to plan and was executed perfectly by these guys. Each detail was handled professionally, and I couldn’t be happier. Thanks guys!

Origin : La Palma, CA
Destination : South Orange, NJ

Quoted Price : $3,450.00
Actual Price : $3,450.00

No Photo James
April 28, 2020

5.0

Absolutely incredible job!!!

I have nothing but praise for Big Ben’s, they did an absolutely incredible job having my stuff moved all the way to Colorado from Texas. I have done one other long distance move before this, and that was a nightmare compared to the level of service that these guys have given me this time round. Absolutely great to work with, and I would not mind working with them once more.

Origin : Carthage, MS
Destination : Portage, PA

Quoted Price : $3,600.00
Actual Price : $3,600.00

No Photo Janice
April 26, 2020

5.0

recommend them reliable moving ...

Moving with Big Ben’s was the highlight of my brief moving career. They were brilliant in every aspect especially when it came to the small details pertaining to the relocation. Everything was brilliant from start to finish, and I cannot recommend them enough to anyone who is looking for a reliable moving company.

Origin : Arlington, TX
Destination : Portage, PA

Quoted Price : $3,800.00
Actual Price : $3,800.00

No Photo Jessie
April 9, 2020

5.0

Customer service was fantastic!

Customer service was fantastic. Every issue I had was resolved quickly and she made sure I understood all of the details of our contract. The crew was at my place on time, they handled my items professionally, and with the utmost of care. I had no problem at all with their communication, speed, and efficiency. Brilliant and keep it up!

Origin : Birmingham, AL
Destination : Brattleboro, VT

Quoted Price : $3,870.00
Actual Price : $3,870.00

No Photo Wendy
April 6, 2020

5.0

Quick Move and Lovely Experience!!

Our move went by much quicker than we had anticipated. Everything was done according to our expectations and we loved every bit of our move. The crew was super professional with not only how they handled our stuff, but also how they communicated with us. It was a lovely experience, and everyone should seriously consider hiring Big Ben’s for their next move.

Origin : Lenora, NE
Destination : Houston, TX

Quoted Price : $3,850.00
Actual Price : $3,850.00

Natalie
April 2, 2020

5.0

Exact Moving Service!!

From start to finish my move was absolutely seamless, and that is all thanks to the Big Ben’s crew. They spared no effort to ensure that my move went as pleasantly as possible. Both the customer care and moving crews were very responsive. The crew was fast and efficient, and every item was handled according to my exact specifications. Thank you!

Origin : Mountain View, NJ
Destination : Portland, OR

Quoted Price : $3,400.00
Actual Price : $3,400.00

No Photo Cecelia
March 30, 2020

5.0

Affordable rate and Awesome!!!!

Moving with Big Ben’s was an absolute breeze! I wish I had known about them earlier, but, I’m glad I had the opportunity to experience what professional moving actually is. They did an amazing job at such an affordable rate. The price didn’t change one bit through out the move, and I ended up paying pretty much what they had quoted as the estimate. Awesome!

Origin : Miami, Fl
Destination : San Jose, CA

Quoted Price : $3,500.00
Actual Price : $3,500.00

No Photo Suzanne
March 29, 2020

5.0

Absolutely Wonderful Service!!!!

The best part of my move was that it lasted just two days. That was absolutely unbelievable to me. I have never had a move go so incredibly well, and incredibly fast. The crew from Big Ben’s also handled all the packing, unpacking, assembly, and re-assembly of my stuff. Wonderful service!

Origin : Philadelphia, PA
Destination : Austin, TX

Quoted Price : $3,700.00
Actual Price : $3,700.00

No Photo Goldie
February 7, 2020

5.0

Guaranteed moving service

I have had to deal with several rogue moving companies in the past, and moving has always been a source of stress and strain for me as a result. But, finally I can say I have found a moving company that I can trust. The crew from Big Ben’s went above and beyond to guarantee a successful move. I could not be any happier with how things turned out. Thanks guys!

Origin : Miami, Fl
Destination : Chicago Heights, IL

Quoted Price : $4,000.00
Actual Price : $4,000.00

No Photo Joanne
February 6, 2020

5.0

Brilliant Moving Service!!

I am looking forward to hiring this great team of movers for all of my future moves. They were brilliant from the beginning. Well groomed, personable, and professional. Packed up and loaded everything in less than five hours. It took them three days to get my things to the other side. Everything within schedule, and I could not be happier!

Origin : Cincinnati, OH
Destination : Los Angeles, CA

Quoted Price : $3,500.00
Actual Price : $3,500.00

No Photo Lidia
January 31, 2020

5.0

Respectable moving company!

Moving used to be hell before I found out about these guys. Now, it’s an absolute pleasure because I finally found a moving company that respects me, my time, money, and most importantly, my belongings. Everything was delivered safely and on time. I have absolutely no regrets about hiring these guys, and I will definitely hire them again.

Origin : Creve Coeur, MO
Destination : San Jose, CA

Quoted Price : $3,600.00
Actual Price : $3,600.00

No Photo Sheilacrowe
January 30, 2020

5.0

Highly recommend this company

I would highly recommend this company to anyone who is tired of being taken advantage of by rogue moving companies. The guys at Big Ben’s are absolutely professional, and keeping their customers happy is their ultimate goal. That was my experience with them, and I will definitely hire them again in the near future.

Origin : Josephine, TX
Destination : Phoenix, AZ

Quoted Price : $3,900.00
Actual Price : $3,900.00

No Photo Renee
January 28, 2020

5.0

Pretty

My move was smooth sailing all the way through, thanks to these awesome moving company, Big Ben’s. They did everything right, and I am amazed at how quickly they were able to complete my move. Plus, they were super affordable, and I ended up paying pretty much what the estimate said in the beginning of the project.

Origin : Manly, IA
Destination : DeKalb County, GA

No Photo Romana
January 27, 2020

5.0

Affordable and excellent care

These guys were superbly helpful during our move; I actually didn’t expect it to go this well, but, it did, and I’m so happy about that. The price remained affordable, nobody tried to hike the price, and the crew took excellent care of my belongings. Thanks!

Origin : South Orange, NJ
Destination : Salt Lake City, CA

Quoted Price : $4,000.00
Actual Price : $4,000.00

No Photo Laure
January 26, 2020

5.0

Very responsible and careful moving ...

This is the best moving company in the entire state as far as I’m concerned because they did an absolutely amazing job on my move. Each crew member was very responsible and careful with all of my things. The owner himself was very reasonable and easy to talk to. The project was also very affordable.

Origin : San Diego, CA
Destination : Washington D.C, MD

Quoted Price : $3,750.00
Actual Price : $3,750.00

No Photo Ethel
January 25, 2020

5.0

Perfect Relocation Service Company!

My realtor suggested that I hire these guys for a move upstate. She was right; these guys are absolutely top grade when it comes to relocation services. I love how seamless communication was between the crew and I even when they were in transit with my household things. Delivery was done on time, and everything else including the price was perfect.

Origin : Barrett, MN
Destination : Hudson County, NJ

Quoted Price : $3,825.00
Actual Price : $3,825.00

No Photo Jennifer
January 24, 2020

5.0

Really good care of my move

Moving with these guys was such a breeze. They came early, had all the packing materials needed and were able to start the job immediately. They didn’t drag themselves in order to increase the number of hours they would be paid. They also took really good care of my things.

Origin : Tarboro, NC
Destination : Orlando, FL

No Photo Doris
January 23, 2020

5.0

Super Efficient, and fast moving ...

Totally recommend hiring this company for any type of relocation services that you might require. These guys make the whole moving thing so much simpler. Ben is an absolute doll, he’s flexible, and prioritizes keeping his clients happy. The crew is also impressively fast, honest, and diligent.

Origin : South Orange, NJ
Destination : Santa Clara, Ca

No Photo Christie
January 22, 2020

5.0

It was truly a pleasure!

Breathing a huge sigh of relief because my move is over, and it went smoothly. That is all thanks to Big Ben’s, and the amazing crew it sent over to handle my move. They were quick, but careful enough not to break anything, or bang up the furniture, or scratch the floors or the walls. They also managed to deliver my things on time. It was truly a pleasure!

Origin : Sidell, IL
Destination : Miami, FL

Quoted Price : $3,825.00
Actual Price : $3,800.00

Herbert
January 21, 2020

5.0

Conscientious moving service!

Thank you Big Ben’s; you guys made my move absolutely easy. The crew that actually handled my move was punctual, despite the fact that the move was so short notice. They handled everything including packing my things correctly and loading them. All of my things got to their destination in great condition.

Origin : Parker, CO
Destination : Phoenix, AZ

Quoted Price : $4,000.00
Actual Price : $4,000.00

No Photo Cora
January 16, 2020

5.0

Experienced Amazing Moving Services!

I have experienced amazing moving services from these guys, and I would highly recommend them to anyone who’s looking for a reliable moving company. They are great at communicating, very personable and polite. The crew was very professional, and executed my move perfectly. Awesome job!

Origin : Raleigh, NC
Destination : New York, NY


Actual Price : $3,800.00

No Photo Geraldine
January 15, 2020

5.0

Absolutely amazing moving in the state!

You guys are absolutely amazing! Thank you for that awesome job with my move, it actually went better than I expected. The rate was exceptionally affordable, and everyone in the crew was personable, efficient and thoroughly knowledgeable on how to handle my things.

Origin : Matthews, NC
Destination : Syracuse, NY


Actual Price : $3,600.00

No Photo Olivia
January 14, 2020

5.0

Truly Expert Services!

Our realtor recommended Big Ben’s to us during our first move, and since then we have used them two more times. This is an awesome company that is truly expert at providing relocation services, and every time we have used them, we have been pleased with the results. We are definitely not looking anywhere else for relocation services.

Origin : Port Orange, FL
Destination : Hyattsville, MD

No Photo Robin
January 13, 2020

5.0

Pain-Free Moving Company

If you want a painless move, then I would recommend that you hire Big Ben’s. I did, and this was my least stressful move of my entire life. They just knew exactly what they were doing the entire time. There was no need for me to constantly monitor them, or give them instructions, because their foreman was on top of things. And the affordability of it all is another reason I would choose these guys over their competitors in the market.

Origin : New York, NY
Destination : Miami-Dade County, FL

No Photo Angela
January 10, 2020

5.0

Very time conscious Service

You hear all this awful things about moving crews all the time, and you half expect to be disappointed every time you hire one. That is the kind of mentality that I had when entering into a contract with these guys. However, they completely blew me away with their honesty, transparency, and reliability. They were also very time-conscious, and affordable.

Origin : New York, NY
Destination : Houston, TX

No Photo Patricia
December 19, 2019

5.0

Affordable and flexible moving

Here’s a list of things you can expect after hiring Big Ben’s to handle your move: affordable and flexible prices, friendly, polite, and efficient crew members, and having all of your things delivered on time and in one piece. This is exactly what I got. Absolutely magnificent! Thank you guys!

Origin : Raleigh, NC
Destination : San Francisco, CA


Actual Price : $2,800.00

Doris
December 18, 2019

5.0

Perfectly Moving Service!

Loved moving with these guys everything was so straightforward, from the price to the times of pickup and deliveries. They did everything they said they would do, which made this move so easy, it was unbelievable. It fit perfectly within my budget, and I loved how organized they were about everything. Keep up the good work!

Origin : Phoenix
Destination : New York


Actual Price : $2,800.00

Kirsten
December 17, 2019

5.0

Stress free moving service

I’m so glad that move is over, and everything went exactly according to plan. This is the least stressful move I have experienced in my entire life. The price was fair, and there were no price surges in the middle of the move like I have come to expect from most moving companies. The other thing that I absolutely loved about them is that they know how to keep time. This is definitely the kind of moving company that you want to deal with.

Origin : Chatsworth
Destination : Seattle

Quoted Price : $2,250.00
Actual Price : $2,200.00

No Photo Vicki
December 16, 2019

5.0

Finally good customer service

I gladly and wholeheartedly recommend Big Ben’s Moving and Storage for anyone looking to move and is in need of a reliable moving partner. This is my third time hiring these guys, and my experience as with the first two, was smooth and flawless. The company, and most importantly, the crew is highly transparent, everyone is well aware of what they should do, and customer care is at the heart of their service. Thanks guys!

Origin : CHICAGO
Destination : Saugus

Quoted Price : $1,800.00
Actual Price : $1,800.00

No Photo Nicole
April 7, 2019

5.0

Helpful Customer Service!

Orderly, and conscientious of everything including my possessions, the walls and the floors of both houses. Truly awesome to work with.

Origin : Chatsworth, CA
Destination : Rochelle Park, NJ


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