Black Bear Moving & Storage

Scam Artists

If you’re reading this and are also a victim of Black Bear Moving

Fraud

When the first moving company, Oasis arrived they quoted us 1600 cubic feet at $5.75 per cubic foot. Keystone, the broker who arranged the move, adjusted the “binding quote” to reflect 1671 cubic feet prior to Black Bear arriving. When Black Bear arrived they quoted and charged us for 2450 cubic feet. They loaded our items into a 26 foot Enterprise box truck. Our items were delivered in a 26 foot Penske box truck. The exterior physical dimensions of the truck on drop-off, which we measured on video, totaled under 1700 cubic feet. Further, our items were transported with another customer's items, which the movers indicated amounted to approximately 200 cubic feet. Black Bear charged us for transporting 2,450 cubic feet, 44% more than could possibly be accommodated in the truck, and much greater than the 1,671 cubic foot “binding estimate”. Our household goods occupied no greater than 1,500 cubic feet. Multiple photos and videos were sent to Keystone for estimation of the cubic feet. The estimation provided was less than precise. The inventory lists completed by Keystone based on the photos and videos were confusing. For example, the inventory listed a “bed” without being told that a bed was the mattress without the box springs. The original under-estimate of the cubic feet through the inventory Keystone prepared according to the photos, videos, and text messages we supplied them succeeded in getting us to sign the broker contract in furtherance of the bait and switch cubic feet overcharge. Prior to being terminated, Oasis packed our items in boxes with their packing material. Keystone put in the adjusted binding quote, $62 for packing material. Black Bear charged us for $1441 worth of packing material. There is no indication for what packing material equaling $1441 was used (because their packing material wasn't used!). On July 8, 2020 a representative from Black Bear called to confirm delivery date and acknowledged they didn't meet the “guaranteed delivery” and said that the $1000 extra paid for the “guaranteed delivery” would be refunded to the credit card. No refund was ever processed as promised. On July 23, 2020 we sent an email to Black Bear and Keystone regarding the concerns about the overcharges for the packing material and the cubic footage as well as the guaranteed delivery which we still haven't received a refund. On July 24, 2020 we disputed the overcharges with the credit card which was used to pay for the move. (Payment by credit card or otherwise was required as a precondition for delivery). As of July 29, 2020 we have not received a response from either Black Bear or Keystone. Summary: Keystone grossly misquoted the cubic feet, assigned an unreliable and unprofessional moving company (Oasis), and then assigned a moving company (Black Bear) that overcharged the cubic feet and charged for services/materials that were not rendered/supplied and missed guaranteed delivery window wit

Terrible service

Movers arrived late and without packing materials. I had to go get the packing materials myself for the movers. Despite giving an accurate count (I provided the number and size of boxes and furniture), I was told my estimate would increase over $2,000. Before agreeing to any new charge, the movers started to load my truck. When I asked for a formal, written estimate change (which appears to be required), they threatened to unload my items if I didn't sign the new estimate. After the pickup and before the delivery, I was told I would receive $450 as a discount since they used less space than what they charged me for. When the driver arrived, he said I needed to pay the amount or else I wouldn't get my items plus I'd have to pay a fee for delaying the delivery. I was told I would need to submit a form for reimbursement. A month has passed and I still have not received my check. Customer servicer has been horrible and says they will call you back in "30 minutes" but days have gone by and no call. Despite repeated efforts, they just kick the can down the road. The delivery was terrible as well as they didn't reassemble the items that were disassembled during the move. The contract specifically states they will reassemble. Stay away from these crooks.

They took care!

I am a single mother and was so worried if I could move by myself. But guess what? BlackBear took care of my entire move! My kids and I are so grateful to find this company.

Fantastic experience with this company!

Fantastic experience with this company. Black Bear took care of all my belongings like they were a treasure. I am so glad I found them!

Such a great company!

Such a great company, great customer service, and great cost. I couldn't ask for more! I would definitely recommend them to my people!

It could't be better!

My move couldn't go better than this! I'm highly thankful to BlackBear for such a great job. I wish I could give more stars!

This company rocks!

This company rocks! They were able to make my move in record time. I am so glad I found these guys on time. I would highly recommend them. Five stars!

Five stars!

I think that most people would agree that moving is super stressful. Which is why I was so relieved to have used Black Bear on my recent move. I have a lot of furniture, some of which is antique, so I was initially nervous about using a moving company. Luckily, a friend recommended Black Bear and I'm so glad she did. They were so professional, helpful, and friendly. They made moving day as painless as possible Five stars!

From the first contact

From the first contact with them by phone, you can determine that they are a great company. They were very friendly, professional, and the work team is friendly. They make you feel confident that everything will be fine. Highly recommending!

Such a great experience!

We had such a great experience with this company. Since the treatment is given is priceless. I strongly recommend them, and you won't regret it. They are punctual, respectful, efficient and effortless! 5 stars!!

thanks!

I saw many reviews about black bear moving so I decided im going to entrust them with my belongings and my move to NC. They are brilliant and hardworking guys. The entire move was much less headache then I expected, they did everything with the right attitude and motivation. They made sure my personal belongings are properly packed prior loading them to truck hence everything arrived in a good condition. They stand by their word and reputation, ill use them again in the future if ill end up moving.

will use them again

Black bear was awesome with moving my business from LA to FL, leaving and shutting down my shop at my city was emotionally draining enough and although it was relatively easy moving my belongings from point A to B, they did a great job and got it done before the end of the day. They literally helped to ease everything with this process and im extremely grateful for them. Will use again in the future!

Highly Recommended

It was great to work with them. Our move was pretty last minute and she was able to find us a mover for the exact date we wanted. Prices were reasonable compared to other companies we received quotes from.

Recently moved with them

I recently moved back to TX to be closer to my parents, I had 2 bedroom apt in Anaheim fully furnished, been thinking a lot if I should do it myself and sell everything, then I got a call from BLACK BEAR and they price they quoted me was very comfortable and reasonable, not much more then to rent a uhale + all the expenses, make sure to find a hotel and all that headache. I decided it was worth the extra bucks since I did it myself last time and it really wasn’t easy at all. On the move date with BB I got a call from the driver, he asked me when it will be a good time for me to start the move, I told him around 8.30am. They showed up at 9 sharp and finished everything with less than 2 hours. They were professional and quick and made sure to load everything in the best way possible to even save me some money. My items arrived safe and sound in Austin 6 days after pickup which was ok, I got to spend some time with my folks. On delivery it was different team but the same great service, they reassembled everything on the actual rooms and they’ve been very polite and nice. The price was worth to do this all over again, I wouldn’t change this experience for the world. Thank! Definitely recommend!

Thank you Black bear!

From the first second I put my info on the net I literally got blasted with so many phone calls, one of my friends recommended me about Black bear but still, I wanted to check all the options and look at each and every one of them. Really scary how you need to put your absolute trust and money with people you don’t know. Anyways, they tols us we will pay for the space we take, so if we took more them what they have listed, we will pay more. My wife and I made sure to send them a VERY detailed inventory list including some videos of the patio and the house in general. On move day, hands down we didn’t pay a cent more then what we were quoted and expected. That’s the only thing we wanted, and they did excellent job wrapping everything and loading it to the truck. Thank you Black bear!

Great experience

It was nice finally finding a reliable moving company like Black Bear. We moved a couple of times in the past but things weren’t good as they were with Black bear. Always got answered on the first call never waited on the phone for too long, got replies by email right away, it really saved me a lot of stress and its also one of the reasons we chose them. The only thing we did is to open the door for carlos and his team ( whos by the way a complete sweetheart! ) they wrapped and boxed in the same day and were on the road the day after. We got our personal belongings in a less then a week after our move day, the delivery team was a different one but they still did some good job putting everything back together. Im so happy we managed to find them, give them a call and check them yourself.

AVOID BLACK BEAR AT ALL COSTS!!

I've done several long-distance moves over the past ten years due to work commitments; my experience with Black Bear Moving and Storage in August was BY FAR THE WORST! DO NOT USE THIS COMPANY! They are complete scam artists, and their business practices are highly fraudulent and nothing short of illegal. I've reported them to the Better Business Bureau, California's Consumer Affairs Division, and the Federal Motor Carrier Safety Administration. I made a cross-country move in August, and hired BB, as they proclaimed to be a family-owned company with local ties. I also hired them to pack up my belongings. This was another huge mistake. Three men showed up the day of my move, and had no clue that they were tasked with packing up my belongings. Ninety minutes passed from the time they arrived in their truck to the time they actually stepped foot in my apartment. I have no idea what they were doing in that time. The crew leader attempted to run up my costs at every opportunity. As an example, I warned BB in advance that it would be a long carry move; we calculated the exact distance from where the truck would park to my apartment with Google maps, and the extra charge was added to my quote. The crew leader stated there'd be an extra long carry charge in addition to what I was quoted. He also stated there'd be a surcharge for my high rise building having an elevator. He attempted to charge me to protect TVs and furniture that were already part of the inventory list. All bogus. When I finally asked why he seemed oblivious to BB's policies, he informed me he just served 3 years in prison for assault. Multiple times throughout the day he referenced not knowing what he was doing because of his recent stint in prison. I attempted to call BB to resolve the endless discrepancies between what I was quoted and what the crew leader was asserting. It took an hour to reach a manager who confirmed with the crew leader that everything I said was accurate and the extra charges were already in the quote (and were clearly spelled out in my contract). The pack job was one of the most ridiculous things I've ever seen. All items were thrown unprotected into massive wardrobe boxes - kitchenware with clothing, toys packed with glassware. Unfortunately, I didn't realize until unpacking that most of my boxes were half full, which was a great tactic to exceed the cubic footage of my estimated load. At the end of the day, their crew leader unsurprisingly said I exceeded my estimate by 400 cubic feet (which easily could have been avoided had they used normal sized boxes and filled them to their capacity). This upped my quote by $1500. The crew leader saw I had several bottles of wine that weren't allowed to be packed. He took them at the end of the day without asking. Overall, he made me so uncomfortable that I wanted to get

very good

We hare very happy with black bear moving. The man took excellent care of our goods, they worked efficiently and they were very respectful. One Small thing they arrived 1 and half hour later then what we were told over the phone for delivery, both teams in the move date and delivery day were very good.

excellent

I had an excellent experience with black bear. My first moving company cancelled with me the day of the move. I called black bear and they were flexible with the calendar. Not only did they not charge any extra, they even provided 2 mattress covers for free. Many companies don’t have the same flexibility with calendar. I dealt directly with Chris who provided superior customer service. He made sure to keep me posted the entire day until the team showed up. The guys were very polite and professional, and I have to say they were in good spirit although it was already around 5pm. They moved super fast. They actually moved my one bedroom in two hours. I would highly recommend them to anyone and will definitely be using them for my next move. I know it sounds a little bit too good to be true, but honestly the service was very good.

great move

They called me several months before my move and kept being very persistent. I provided a list of furniture and ended up booking with josh. He explained how everything works and I have to say I did have my own concerns, especially because is was my first move. On move day barak and team arrived, and we were spot on with the price. They finished to load after about 2 hours, definitely recommend.

Great moving experience

This is the first time I move accros country and it was much better than what I expected. I received quotes from a lot of moving companies but I decided to go with Black Bear because they felt more secure and confident than other companies. Everything was smooth from the moment they sent me the quote to the day I received delivery. I would definitely recommend them to anyone! Thank you.

WORST MOVERS EVER!!!

Moving day May 30th the moving truck shows up about 10 am 3 guys named Kelly, Daniel

EXCELLENT SERVICE

The Black Bear team is excellent in their job, I need to move and I search in all the companies the best price. Black Bear is the company who I choose, It was the best option that I made. They have a great service, they take care of all my things and they made all the move on time.

Very professional company !!

Definitely the best service you could ask for!! Blackbear moved our stuff from California to Florida. Everything arrived in perfect condition! And we didn’t even have to wait too long for delivery!! I moved a few times in my life and this was definitely the easiest move I ever had. They arrived on delivery and unpacked the truck. Everything happened exactly as promised. Thank you!!!

I want that everyone knows them

I want everyone to see the black bear moving team and their prices, they are not only competitive but they do an excellent job.They work hard and effectively.They finished very fast packing my things and their materials really are of very good quality so they assure me that my things will not suffer any damage.

AMAZING JOB

I have the enormous pleasure of recommending Black Bear Moving as the best moving company, my family and I are very grateful for all the help they gave us, and for delivering our things on time in the new direction without any damage.