These people are running a scam
This was the worst experience I have ever had with a service provider. I used Casey’s for a move out of my house to a large storage unit that they also owned. The original quote was reasonable and the sales man was nice. During the move, the man in charge was very rude and demanded payment half way through the truck being filled. I thought this was unfair as the move wasn’t finished and there was no way to know what the final hours worked would be, but had no choice but to pay him. The movers were also careless with things and I was worried about the outcome. My things were in storage with them for a very long time while I was working out of state. Billing was random, sometimes I wasn’t charged for months, and sometimes I was overcharged for future months to come. When it came time to get my things out of storage and in to my new house, I called several moving companies for quotes. I did not want to use Casey again because of the unprofessionalism they displayed during the first move. When I called Casey’s to let them know I would be hiring someone to take my things out of storage for my move, they informed me that they would not allow another moving company to remove my things and they would charge me a minimum of $300 to load someone’s truck. None of the other moving companies I spoke with had ever heard of such a practice and they all refused to work with Casey’s on this as it was a potential liability on their end. This left me with no choice but to use Casey’s again. I remembered that during the original move, they told me that if I used them again to move my things out of storage, I would get a significant discount, so I thought that at least this was a benefit despite my being terrified to use them again, much less to see the condition of my things after witnessing how reckless the movers had been during my first move. When I asked Casey’s for a quote, they gave me a reasonable price, but then the manager, Matt, wrote me to say that they would actually be charging me the same thing that I paid the first time. When I asked about the discount I was promised, he said that I was already getting a discount and that I hadn’t paid much for storage. Despicable. He did make it sound like it may not be as much depending on how fast the movers could get my things in to my new house. He would not tell me what time they would be starting, however. I had a very bad feeling about this. Well, moving day came and when the movers introduced themselves to me, one of them seemed half drunk. As I watched my things being removed from the truck, I did notice a few damaged items, which the mover’s responded to by saying that the things were probable already like that. Once again, about half-way through the truck being emptied, the man in charge demanded payment. I told him that I would pay when the truck was empty and I knew the final tally of hours worked. He then called his boss, the same rude manager, Matt, that I had dealt with to date