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City Moving Inc

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3.5(9) Reviews
Accuracy of Estimate 3.4
Moving Services 3.7
Packing Services 3.8
Professionalism 3.2

100% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 1826833
ICC MC # 662744
Insurance: On file: $1,000,000
Required: $750,000
Year of Estd: 9/19/2008

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City Moving Inc Location


City Moving Inc
2507 Medford St
Los AngelesCA 90033 USA

Contact Info

Toll Free: 866-442-6683
Phone: 323-908-2132
Fax: 888-512-1027

City Moving Inc: Gallery

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No Photo Mary
December 2, 2022


Negligent and Deceitful

I used this company when we moved from Hawaii to California. Service was great at the beginning, they worked with our schedule, met our needs and gave us updates regarding pick up, during transit and upon delivery. It was after our household goods were delivered that everything went south. Some of our good were damaged and so we submitted a claim. We followed the instruction on the claim form as directed and waited. When we didn't hear back from anybody after the aforementioned 10day follow up, I decided to give them a call to see what the status of our claim is. After over a month of following up nobody has yet to give me a solid update, it was either unreturned voice message, unanswered email, or a vague "someone will contact you." I was finally informed 36 days after I emailed them my claim form and other documents to the move captain that it was never received by the claims department. It is so appalling that this company who assured us professionalism when bidding for our business is behaving so negligently. The careless and apathetic way of handling our claim for damaged goods is very disappointing and frustrating that I wish I had used a different company. Update: (In response to company's reply on Google review) It's so frustrating and appalling when companies like this one will continue to avoid responsibility and push the blame on the customer. Because I was following up regularly (almost once a week, 10 days after I reported my claim on 10/17), it was found out that the person in charge of my move that received my emailed claim form on 10/17/22 never forwarded the paperwork to the claims department. That is their own negligence. To say that they didn't hear from me until mid November is very deceiving to other reviewers reading this because I had been trying to get in touch with their staff via email and phone multiple times. And to top it off they refuse to compensate and take responsibility for damaged goods that their movers obviously mishandled. A tote bin that was labeled fragile was smashed and cracked down to the side, and they stated that it was owner packed and that they are therefore not liable. That is again negligence on their part that they are passing off responsibility. And yeah, thank you for the $12 compensation for an apple computer they damaged because that one the movers packed themselves. Laughable! This company is not worth your business. Use someone else.

Origin : Hawaii
Destination : California

Quoted Price : $10,000.00
Actual Price : $10,000.00

No Photo Annie
March 1, 2022



I had previously moved the same items through the military. I sent the cu ft specifics to the company. they quoted half that volume to make the price look really good. the actual volume was similar to the previous move. they were also very active, calling, texting and emailing about payments way in advance of due date, but then ghost you about delivery and recovery of missing/stolen items. they say they do 30 days free "storage" but what it means is that from the date it is collected while the goods are in transit, they call it "storage" so really there is no storage. and they do not store at the end destination so hidden charges will appear for "additional storage" even when it has never actually been stored. they subcontract out to guys who literally do not catalogue the items nor use blankets on furniture etc. the say the ship off of the inventory. and despite sending a detailed inventory with measurements to the main company prior to the move as well as on the day to the collection agents, my 6 1/2 foot tall, nearly 3 ft wide, 17 cu ft solid wooden bookcase was inventoried and loaded but never delivered. as I was shipping to hawaii, the cost of a replacement (primarily due to shipping to hawaii is excessive). Ive had the bookcase through 5 military moves, but on this one it was stolen in transit. it's not small (bigger than a lot of grown men to be honest), and I also paid for the cu ft of shipping it which means double theft basically. zero accountability. won't replace it. and pretty much all my stuff looked beat to hell with busted corners etc. a military grade gorilla luggage box (survived 3 military moves and a deployment to the middle east and back) some how was shattered during the move. My military moves were white glove delicate moves in comparison (and military movers are not reknown for their care in transit)

Origin : Roanoke, VA
Destination : Honolulu, HI

Quoted Price : $7,426.00
Actual Price : $12,703.00

No Photo Julie
July 28, 2021



WORST MOVING EXPERIENCE AND CUSTOMER SERVICE. TRAUMATIZED. ANY GOOD REVIEWS LIKELY FAKE. YOU WILL REGRET IT. I value my anonymity but also really want to protect others from this company. Sort reviews by "Lowest" and you will clearly see a pattern. We moved from San Francisco to Honolulu in May. They promised the world before they locked down our business and indicated that they would deliver our things by a certain date. Once they had our deposit and furniture, they could have cared less on their delivery date and instead started to refer us to the buried fine print. It took a couple of weeks longer than expected for our furniture to arrive which forced us to spend money on temporary provisions. They had offered a $500 discount, and now, months after delivery, they are trying to invoice us for the discount that they apparently have retroactively decided not to honor and is calling a mistake (even after we provided all documentation). There is no reasoning with the customer service agent (Tia). She constantly gaslights us every time we have a conversation with her. THIS IS A PLACE OF BUSINESS?! How are they legally still allowed to operate? So much time and energy wasted over email and over the phone communicating with unreasonable people. Not to mention they accidentally delivered someone else's box spring when they did eventually deliver our furniture. We contacted them more than once and they never came back to pick it up. We had to call the city to remove it off our property. It's clear that City Moving only cares about getting paid and have absolutely no regard for their customers' property or timeline.

Origin : San Francisco
Destination : Honolulu

No Photo Kyira
August 7, 2020


Will not compensate and will hold your ...

Delivered my items a month late. Originally agreed to compensate $30 for each business day that it was late, ended up owing me $690. They ended up only offering me $330 because of COVID-19 related issues. I can understand this, however there were several opportunities for them to communicate this with me. I personally spoke to the manager on 7/22/2020 about compensation and he failed to mention anything about this. Nobody is able to offer any specific information about why they cannot provide the full refund, and it all just seems like a sham. They are holding my items hostage unless I pay them $238.50 and sign an agreement which mentioned that I would not be able to write negative reviews or report them to government agencies.

Origin : Brooklyn
Destination : Honolulu

Quoted Price : $20,000.00
Actual Price : $20,000.00

No Photo Jack
May 20, 2019


Move went smoothly

No problems at all within my recent move. No cost overruns or loss or damage to my things. Highly recommend City for your moving needs.

Origin : Manhattan
Destination : Miami

Quoted Price : $8,600.00
Actual Price : $8,600.00

No Photo Roger
March 18, 2019


Great job on my move.

City Moving did a great job moving me and my family from Honolulu to Los Angeles last month. The pricing was fair for such a large move and all of our things were moved successfully with no loss or damage. The team was professional and friendly throughout the move.

Origin : Honolulu
Destination : Los Angeles

Quoted Price : $20,000.00
Actual Price : $20,000.00

No Photo Janet
February 21, 2019


Great moving experience.

Great move from a great company. Everything went very well and was stress free. The cost was reasonable given how many things I have. The team was professional and all of my things arrived to my destination without loss or damage. Recommend.

Origin : Chicago
Destination : Los Angeles

Quoted Price : $10,000.00
Actual Price : $10,000.00

No Photo Evan
February 2, 2019


Great Service

Superb service from City Moving. Came to our flat to give advice on boxes required, time to pack and services they offer. The process and helpfulness was a key factor in using them. We had to change moving dates several times and this was no trouble at all. On moving day the team packed and moved us out quickly and efficiently. Keep up the great work.

Origin : Los Angeles, CA
Destination : San Francisco, CA

Quoted Price : $3,500.00
Actual Price : $3,450.00

No Photo Christopher
February 2, 2019


Great Movers

City did a great job from mw when I needed a last minute move from Los Angeles to San Francisco last month. They sent a great team that showed great care with my things and they were always on time. Fair pricing compared to their competition. They were easy to reach during the process and that was very important to me. Highly recommend.

Origin : Los Angeles
Destination : San Francisco

Quoted Price : $10,000.00
Actual Price : $10,000.00

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