WooHoo! Very Pleased!
Everyone at Colonial Movers was very professional - from office staff to gentleman(men) who did the moving. I was especially grateful to Alton Townsend, the actual mover. He had the knowledge of how to take apart and wrap my baby grand piano and, ultimately, how to re-assemble it. Initially, I thought I would have to use a separate company to do both parts of the job, which would have held up my use of the piano when it arrived at my house: I would have had to wait for the "re-assembler," and I couldn't be sure how long that would take. I don't know the name of the gentleman who assisted Alton in FL but, obviously, he was great as well. By the way, the friend (in FL) who was sending the piano also had nothing but praise for Alton. On Fri., 4/22, I received a call from Colonial letting me know my piano would arrive on Tues., 4/26, between 8a and 12 noon. Fast-forward to the delivery in NY: As mentioned, my original delivery date was Tues., 4/26/22. Then, Sat., 4/23, I received a call from Alton saying he'd "see me at 9." I thought he meant 9a on TUES., but no, he'd "see [me] tomorrow." I was jumping for joy, and wondered who was able to move up my delivery date! Still don't know who did that, but I had my precious piano several days earlier AND, as I said before, Alton and his assistant , John (not the same person who helped him in FL), were able to re-assemble, meaning I didn't have to wait for another person and was able to play my piano that same day. As important as all the above, I have to compliment the company for having staff working on a Sat. It took me 3 days of calling around to different movers/providers. I'd called several places that said on their websites that they were open on Sat., but when I called, they were not, and one place that said the person who could help me had left for the day - which meant I would have had to wait until MON. Didn't work for me, so I kept calling on Sat., and Nashena McKinney picked up and, as the say, "the rest is history." I thank everyone at Colonial, am appreciative of my early delivery date, and thank Alton so very much for taking such good care of "my baby" piano! Will certainly recommend Colonial and, if the opportunity arises, use them again. KUDOs to you guys!