Colonial Van Lines, Inc

Resolved Issues

The review is for our amazing resolution specialist Donna,who worked tirelessly to help us recoup some of the costs of our lost and damaged items incurred during the move. She fought for us and tried her best to help us reach a satisfactory conclusion. And what’s best is that we now can saw that if you move,always buy the extra insurance!

Moving experience horrible,but ...

The experience overall was not great and I would not recommend it. However,Donna was eager to help remediate the issue and was able to get me small financial compensation for the delays and issues I experienced with the company. I appreciate Donnas efforts.

Small move from Chicago to New Jersey

I lost a lot of my things and furniture because of a pipe burst during of Chicago's cold winter days. I had 2 desks, a large mirror, and 3 large boxes of art supplies and artwork so my move was a small one. John called me immediately when I submitted a request for a quote. He listened to my situation and clearly explained the best option for me. Varricka was my coordinator and she was so responsive and checked in on me often. She kept me posted on shipping time frames. There was no real rush but she prioritized my move. The team who picked up my things in Chicago and the team who dropped off my things in New Jersey were very professional, responsive, and quick. I will definitely use Colonial Van Lines again and recommend them to my friends.

Best experience of 5 moves over the ...

Verraricka,David,and DJ were amazing! David and DJ were meticulous,professional,and took great care to ensure all packing was done to their high standards. It showed! We had no damage to our prized possessions and only two items we didn’t even expect to survive the trip were lightly damaged. Verraricka was great about keeping us up to speed on what next steps were,where the move stood,and responding quickly to our questions. Highly recommend this group!

Excellent move

CVL was awesome to work with,from the quote to the after move evaluation. Nate,the driver was excellent! He was professional and personable and made us feel confident in the move. The delivery had a hitch because the truck could not get in the driveway so they had to unload on U-Haul then deliver and the cost was minimal. They did a great job communicating along the way.

Good Experience

Gave a set price and stuck to it. Movers were helpful and professional. Only reason for 4/5 is that the driver could have called before arriving and they had to come back for some missed items. Otherwise great job on pickup and delivery. Took good care of our furniture.

Made a stressful process easy

The account manager made the process seamless for me. This was a move for work and the crew that did the move was awesome. On time and went above and beyond even when the move out was in the rain. Would totally use them again

Colonial Professionalism

Colonial Van Lines movers was professional and provided good service with our stuff. Their estimate price was fair compared to their competitors and I would recommend them.

Relocating

I had to do relocate from Tennessee to Pennsylvania for a new job opportunity. Colonial van lines was quick to respond,had a competitive rate,and took out all the guess work in moving. The movers showed up on time and were to quick to load and unload. No complaints about their work.

Great Value

Colonial was great to work with. They were quick and professional and have our stuff loaded and unloaded into storage within two days. Great work!

Colonial Van Lines - Excellent and ...

I moved from California to Florida, and after doing my research and price comparisons, along with what each offered, I found that Colonial was the best price for all that they offered. Colonial Van Lines customer service stood out from the start!!! They were efficient, on time, packed up perfectly everything I had in a timely manner! They then delivered on time, and in 3 hours had everything unloaded with not one item damaged or broken! It was amazing and it was so much cheaper than using a pod and I didn't have to do the lifting! Highly recommend them!!!!

Excellent Move Experience!

I had to relocate recently from Cleveland, OH to Charlotte, NC for a new career opportunity. Due to the time of year (summer) I was worried that the lump sum I was given by my employer wouldn't cover the move. A lot of the big names out there wanted well over 9k for a 1 bedroom apartment move... Thankfully Colonial came in well under that while offering the same full service move experience I was looking for. Colonial offers insurance which I ultimately purchased because I've had some bad moving experiences; this time last year, Allied was 3 weeks late and a lot of my furniture was damaged. Once bitten, twice shy. It turned out I didn't actually need the insurance. The movers packed my valuables up securely (boxes/blankets/crating) and they arrived in Charlotte in the same condition as they were when they left Cleveland. I was so relieved! The moving team was roughly a week late arriving in Charlotte BUT I was notified of the delay in a timely manner, kept informed and also compensated. Both the gentlemen that delivered were very kind and professional. They made sure everything was exactly where I wanted it before they left. On the whole, Colonial was attentive and helpful throughout the entire process. If I had a question, they had the answer and I greatly appreciate it. I'd definitely recommend them!

review

Overall, I am pretty satified with my experience this time even though there was some frustration. Armonie called me to make sure I was in the loop with pickup and delivery. JR moving corp was my agent and they are great!

Great service

I would highly recommend Colonial Van lines they were amazing with our long distance move. They stayed in contact with me the whole way and our stuff was delivered early.

Apartment move

Overall my experience with Colonial Van Lines was positive. My customer service representative was good and the team checked in with me frequently. The movers at both ends were polite and careful. I packed most of my boxes but they still had to pack pictures and all the mattresses. The only issue is that the price was significantly higher than the original estimate and the revised estimate.

We had a great move with Colonial

We recently moved from NY to Wa with Colonial and it went well! Reading the reviews of every company I was ready to bid farewell to my stuff as I was sure it was going to be damaged during such a big move. But it went great! Nothing broke and nothing was lost. We moved a 1-bedroom apt, I did pack everything myself, except for a TV and furniture. Colonian worked with East Coast van lines on our move and I'm happy with the movers, they did a great job! We paid exactly what we agreed to, everything was done on time. Advice to fellow travelers: 1. Make sure the person booking the job is the one who is going to communicate with the company, there are different people responsible for different parts of the move. My husband booked it and then even though we changed the contact info to me, ppl kept calling him (there's a lot of logistics, I get it, but was a bit stressful) 2. When packing voluminous items like cushions, blankets, sweaters - use vacuum storage bags to deflate them. This way if something heavy lands on this box, it won't get crushed. 3. Make sure you (don't) need a shuttle both at pick-up and at the destination with your coordinator. If you don't know if the truck can make it to your place, make sure they find out. Good luck!

WooHoo! Very Pleased!

Everyone at Colonial Movers was very professional - from office staff to gentleman(men) who did the moving. I was especially grateful to Alton Townsend, the actual mover. He had the knowledge of how to take apart and wrap my baby grand piano and, ultimately, how to re-assemble it. Initially, I thought I would have to use a separate company to do both parts of the job, which would have held up my use of the piano when it arrived at my house: I would have had to wait for the "re-assembler," and I couldn't be sure how long that would take. I don't know the name of the gentleman who assisted Alton in FL but, obviously, he was great as well. By the way, the friend (in FL) who was sending the piano also had nothing but praise for Alton. On Fri., 4/22, I received a call from Colonial letting me know my piano would arrive on Tues., 4/26, between 8a and 12 noon. Fast-forward to the delivery in NY: As mentioned, my original delivery date was Tues., 4/26/22. Then, Sat., 4/23, I received a call from Alton saying he'd "see me at 9." I thought he meant 9a on TUES., but no, he'd "see [me] tomorrow." I was jumping for joy, and wondered who was able to move up my delivery date! Still don't know who did that, but I had my precious piano several days earlier AND, as I said before, Alton and his assistant , John (not the same person who helped him in FL), were able to re-assemble, meaning I didn't have to wait for another person and was able to play my piano that same day. As important as all the above, I have to compliment the company for having staff working on a Sat. It took me 3 days of calling around to different movers/providers. I'd called several places that said on their websites that they were open on Sat., but when I called, they were not, and one place that said the person who could help me had left for the day - which meant I would have had to wait until MON. Didn't work for me, so I kept calling on Sat., and Nashena McKinney picked up and, as the say, "the rest is history." I thank everyone at Colonial, am appreciative of my early delivery date, and thank Alton so very much for taking such good care of "my baby" piano! Will certainly recommend Colonial and, if the opportunity arises, use them again. KUDOs to you guys!

Excellent mover - highly recommend

Excellent move! Team of colonial van lines support kept me in the loop through the process. Moved my 85 year old mom with 85 years of fragile collectibles and glass shelved cabinets,complicated mirrored wall units etc. none of which she would part with. Movers were incredibly kind and took great care with items All reassembled and perfect. Moving is stressful but the team we had from colonial / Zip moving were awesome 5 stars!

Great experience, despite the fact I ...

They were able to fit my short notice move in fairly quickly, including pack and load service, with furniture dis-assembly and re-assembly, for a lower price than anyone else. The best part is that they did this without sacrificing quality. To be honest, I'm still unpacking, but all of my breakable and delicate items have come through so far without a scratch blemish or chip. my cost came out a bit higher than expected, but I have a lot of books and that pushed my weight up almost 2000 pounds over the estimated weight. I'd use them again anytime.

Excellent Experience

My experience with Colonial Van Lines was professional and efficient from start to finish. Interaction at all levels were courteous and questions were answered in a timely fashion. On top of all that,their quoted and final prices were thousands less than the nearest competitor.

Good move

Fast move received my good faster than expected business commutes well.

Awesome Interstate Moving Exxperience

I am so happy and pleased that I selected Colonial Van Lines for my first big Interstate move after having done some moving company research before the end of 2021. I was able to lock in the 2021 rates for my move in March 2022. Everyone I came in contact with - from the account manager and initial consultation for the estimate, the department manager who processed my down payment, the moving manager who adjusted my inventory list as needed and managed the communication with the actual moving team. Something that I thought would be extremely stressful and chaotic became an organized process with the 24/7 support from the Colonial Van Lines team. The actual move happened quite quickly too, loading was done in a very organized, caring and respectful way; the moving team manager walked me thru all steps in detail of the paperwork and inventory. To my surprise my stuff arrived sooner than I thought which made my move-in into temporary housing that much easier. Nothing was broken, nothing was missing, and the unloading crew was as good as the one loading. I highly recommend this company for any of your moving needs and hope you will have the same great experience I did.

Moving experience

Overall I had a great moving experience with Colonial Van Lines. The only negative that I can think of is that the pickup was a little later than expected but the driver still started the move process within the timeframe window. Everyone was friendly and very helpful. All my stuff arrived quickly and not damaged! I have heard some horror stories from friends when moving and was nervous about this whole process but they exceeded my expectations! Little to no damage to any of my furniture too.

Great movers!

Everything went smoothly. Colonial has their customer service down to a science. Have used them twice and will continue to do so!

Great Experience

We had a great experience. The whole team was a pleasure to work with. No complaints!

move was by far the best experience

????? This was my second move and first time using Colonial Van Lines. This move was by far the best experience compared to the first. Not only did they move our items from point A to point B, but they also shrink wrapped and padded all furniture and valuable items. They took extra care of everything, which was a lot better than expected. Excellent Service!!

Colonial Van Line

I used Colonial Van Lines for a move from Maryland to Alabama. I had briefly moved from Pennsylvania to Maryland and had my belongings stored at two different homes. They picked everything up when they said they would and delivered two days before the quoted window was up. Elsie kept contact with me every step of the way. Everything arrived in good shape,including my large television set. I would definitely recommend them!

Good service

I moved from Tennesse to Connecticut recently through Colonial Van lines, and it was a very good experience for me. The person from AMILE AWAY subsidiary was very professional and he explained the billing details politely and he made sure I understood the invoice. Even though I packed my own goods, they wrapped the sectional couch and the bulky furniture really good and they came at the destination without a scratch. It was a great experience overall and I am totally satisfied on how the move went smoothly.

Professional movers

Colonial Van Lines did an excellent job moving my Dad's belongings from Kentucky to Texas. The staff was courteous and professional, provided timely updates on pick up and delivery, and even the truck driver was kind and helpful. A few picture frames were damaged in transit (but I expected this). Otherwise, all went well with the transport. Would use them again!

Great Experience

Amazing experience with this company. They were extremely responsive and made what could have been a stressful cross country move seamless and comfortable. Price ended up being a little higher than the original estimate due to unexpected extra packing for some glass furniture.

Long Distance 3BR Apartment to Storage ...

Our move from a 3 BR apartment with storage unit was successful and good value. Movers arrived within time window. There was some confusion concerning office's actual date for pickup and the delivery driver,but was corrected and understood to be still within the quoted 2 day window given. 2 movers arrived and completed load in reasonable amount of time and were enroute to drop off destination. No overages for weight. Weight estimated was correct. Delivery of items was quickly done and items were offloaded into storage in just a couple hours. I would use Colonial for any long distance moves needed again.

Wonderful

Great experience!!! Movers were professional,caring,quick,and took great care with our belongings!!! I would recommend this company to anyone looking to move!

Excellent Care and Attention

Colonial Vanlines helped my family and I for our move from Chicago to Minneapolis. I was very pleased with every facet of this move. They kept me involved every step of the way, kept me up-to-date with when my boxes and furniture would be delivered, and when everything was unloaded on time - it was all in excellent condition. I would definitely would use Colonial again. While I hate moving, I LOVE COLONIAL!!!!

4th move so far

This is my 4th move with colonial van lines so far since my work had me travel a bit. Every move they are very diligent and make sure to communicate with me every step of the way.

Great movers

Great experience! The movers stayed in contact regarding scheduling and took great care with my items. They wrapped all my furniture to protecGreat experience! The movers stayed in contact regarding scheduling and took great care with my items. They wrapped all my furniture to protect it appropriately and cleaned up all of their supplies. I would definitely use them again in the future!!!t it appropriately and cleaned up all of their supplies. I would definitely use them again in the future!!! Price difference due to increased items I had different from the quote.