Threatened By Company Rep; Fake ...
Condor Moving Systems threatened us, lied to us, tried to charge us $1600 extra for items we didn’t have, and broke, lost, or - we believe - stole over $1000 worth of our possessions. I cannot warn you strongly enough to stay far, far away from this company. On pickup, once the truck was packed, the crew chief, David, came to us (myself and my partner) to review the inventory he'd created on a tablet/iPad, as well as the revised estimate and bill of lading. When we looked over his inventory, we found many items on his list that we didn't have. (Most notably, he had claimed on his inventory that we had 5 air hockey tables. We do not have any air hockey tables.) We asked him why he had listed the air hockey tables, and he said he did not know. We asked him why he put things on our inventory if he didn't know why they were there, and he said he didn't remember why he did that. He then asked us to sign the revised estimate and bill of lading. We reviewed these and found that he had said we used 272 cu. ft. beyond our initial estimate, yielding a total of 1,150 cu. ft. This yielded an additional charge of $1,632. We pointed out that by his own calculations, we had used 874 cu. ft., not 1,150. We asked him to explain the discrepancy on our revised estimate; he became angry, and threatened to take all of our items off of the truck if we didn't sign the documents. We were, at this point, less than 5 hours from the end of our lease, and obviously had no other way to move our items if David and his crew carried out their threat. Over the next two weeks, we called Condor Moving Systems repeatedly, informing them that their representative had threatened us unless we signed a false estimate. First, Condor’s customer service representatives told us that it didn’t matter if the estimate was false, because we had signed it. (This is not true: a signature obtained under duress is not legally binding.) Condor's representatives then said that our item count was higher than initially projected, and that this was the reason for the extra charges. However, the paperwork provided to us by Condor was very clear that they bill by the volume of goods, not their number, and when we mentioned this, Condor's representatives admitted that the number of goods has no impact on pricing. Condor’s representatives repeatedly tried to justify their inflated pricing by claiming that their price structure worked differently than it actually does. On delivery, we found that over $1000 worth of our belongings had been either destroyed or lost. My camera tripod, valued at $550, had disappeared entirely. We suspect it may have been stolen, since it was the item with the highest resale value. My fiancee's bed frame, worth $291 at purchase, had been smashed to pieces with a hammer. In short, we lost over $1000 of our belongings, and we only avoided paying $1600 in fictitious charges because of