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Cross Country Movers-PA

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3.9(34) Reviews
Accuracy of Estimate 3.9
Moving Services 4.0
Packing Services 3.9
Professionalism 3.9

100% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 2780116
ICC MC # 92561
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 2/21/2013

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Cross Country Movers-PA Location

Address

Cross Country Movers-PA
5213 Grays Ave Unit 106
PhiladelphiaPA 19143 USA


Contact Info

Toll Free: 855-374-3990
Phone: 855-374-3990



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Reviews

No Photo Luke
June 2, 2020

5.0

Top notch movers

We called around and used Cross Country because they were quick to return our calls and gave us a pretty good deal overall. We needed a full service pack and move plus had them set up our new place. They did everything we needed and did it well. They packed the boxes with organization and care and they covered all the art and furniture in moving blankets. Upon arrival,we had the same crew and they were just as hard working as day one. We were very pleased and would use them again.

Origin : Green Bay
Destination : Memphis, TN

Quoted Price : $5,455.00
Actual Price : $5,500.00

No Photo Bill
May 27, 2020

1.0

Shady operation: Lie, Cheat, Steal

Held Hostage for more money at the pickup even though on the phone and quote I had plenty of extra space 2-12 day quote for deliver. On day 14 and crickets. Called and they said the stuff still at dispatch in Florida and they "have no idea when it will depart" Shady, scummy people to deal with. No clue if stuff will come at all. Not being able to accurately determine a delivery date is totally unacceptable. Zero communication

Origin : Bradenton, FL
Destination : Erie, PA

No Photo Kevin
May 23, 2020

3.0

Absolute Nightmare

Working with this company was an absolute nightmare, and what every person or family fears the most when dealing with a moving company. I am beating myself up for falling sucker to this complete and disgusting abuse this company places upon their customers. Here's how it works: salesman provides you with a stellar quote. Walks you through your inventory, very professional, very knowledgeable, putting you completely at ease that everything is very standard about your move. You share any concerns you may have up front (i.e. large truck won't fit down your small city street), and they reply they've seen it all, and would not be an issue. In this case, they even include in your estimate that "long haul included at pickup", or something along those lines. You receive your stellar quote, and it's a no brainier to go with Cross Country at this point. Fast forward to pickup day, and the truck not fitting down your street is now an issue. And will result in added charges. And also, even though you went thru your inventory in detail just two days prior with their QA department, they say you're +200 cubic feet more, and subject to their tarriff. Suddenly your $1700 quote turns into $3400 and you are forced to either scramble on move out day for alternatives, or pay up. Do not go with this company. Go with a trusted major company. Cross Country preys on their customers, knowing they have little to no choice but to pay up, or else be stranded looking for last minute options. I hope this review saves at least one other family from making the same mistake I did.

Origin : Philadelphia, PA
Destination : Cranston, RI

Quoted Price : $1,793.00
Actual Price : $3,400.00

No Photo Kelly
May 22, 2020

1.0

Terrible Experience

My moving day for pickup was March 30th. The night before I informed, i believe his name was Jeremy, all the items I had. He updated the items and said I might not be able to take my mattress with me unless i paid extra. I was fine with that. The day of the pickup it was one guy and another guy who didn't understand English. The one who understood English yelled at me saying I had a lot more than what I mentioned. I told him I did not and he didn't have the updated list that Jeremy sent. He told me I would have to pay an additional $175 and still get rid of the mattress. I was so upset but I had to pay it. The other guy used my bathroom without asking me. I told the other guy to throw my mattress out in the dumpster. It was completely empty but he said no and just placed it outside on the curb and said someone will take it. I told him again to throw it out in the dumpster. He didn't listen. It sat there for over a week and the landlord had to pay someone to pick it up and get rid of it. My contract said April 1st as the delivery date. The movers told me it might be ONLY 2 or 3 days later than that. I was fine with that. Well April 3rd came and gone. I called and I could not get any information. April 5th, called and no information and so on. On April 27th I received a call I believe from AJ and told me I had to pay an additional $300 to have my items delivered. This was so wrong of them to do this. They said that where my street was that an 18-wheel tractor trailer could not go on my street. This crap because various neighbors said they had their movers deliver items on an 18-wheel tractor trailer. I told AJ that i wanted to talk to the manager. Of course he wasn't in. On the 28th I received an email saying my items will be delivered on the 29th and my amount due was $364. I only had to owe $64. I called Jerry up right away and he didn't care one bit that they were robbing me again. I asked Jerry if I could pay by Zelle on the 29th and he said of course!! On the evening of the 28th i received a phone call from one of the deliverymen. He said they would be at the location between 12 and 3 PM tomorrow, April 29th. Well they didn't check and see how far they were going to be from the first job of the day and called me at 11 AM on the 29th and said that they would not be there until 7 PM. I said this was fine and was the least of my worries. When they arrived I said "ok I am going to pay you using Zelle." The rude deliveryman had to call Jerry to figure out how to do Zelle and Jerry told me it wasn't working. I transferred money to a relative to see if he was telling the truth. It transferred so Jerry lied. I had my friend go and get me cash since no bank or post office was open. They almost gave me someone else's artwork. They didn't believe it wasn't mine at first and then then just threw it back on the truck. They wrapped up 2 pieces of artwork and a TV together and lucky only one piece was broken.

Origin : washington, DC
Destination : Wilmington, NC

Quoted Price : $1,118.00
Actual Price : $1,593.00

No Photo Kim
May 21, 2020

1.2

Dishonest and Unreliable

BEWARE - Cross County Movers in Philadelphia, PA is deceptive in their sales and implementation practices. They make promises they do not keep and then hold you hostage on the day of your move extracting thousands of additional dollars half way through the loading process when you have absolutely no choice but to pay. Most folks are so disgusted by what they encounter during their cross country move that they just decide to let it go – there is no government agency for oversite of interstate delivery companies and the frustration of trying to find someone to help is overwhelming with no results. I hope that our story will help educate anyone looking to schedule a long distance move. Bottom line – our $7,220.20 move ended up costing us $12,231.00, the people were not professional movers, all subcontractors (not employees of the company) and were in some cases recruited on the day of service on Craig’s list with no experience. Lots of damage, no accountability and 90% of the people we talked to consistently lied to us on numerous occasions. For the full story – please use the following link: https://files.secureserver.net/0saQTpS7QRXxS1

Origin : Glastonbury, CT
Destination : Pace, FL

Quoted Price : $7,220.20
Actual Price : $12,231.00

No Photo Belinda
May 19, 2020

5.0

Short but sweet

We didn't have to move very far,but any move is very tiring. We called around and Cross Country was priced in par with our budget,but more importantly,they were not too pushy while we were deciding on who to use. They tried very hard to stand out as the better choice by pointing out all that they would do for us. They lived up to the word. They were very friendly and did a great job ensuring our satisfaction and safety of our possessions.

Origin : Orlando, FL
Destination : Miami, FL

Quoted Price : $3,500.00
Actual Price : $3,500.00

No Photo Dana
May 18, 2020

5.0

They Got the job done when others ...

We had to move on short notice and Cross Country was the only company that could get here on three days notice. They gave us a great price and took really good care of all our things. They were nice and took a lot of time to make sure the move went good without any breakage. None of our boxes got lost and they earned my trust and future business.

Origin : Las Vegas, NV
Destination : Houston, TX

Quoted Price : $5,900.00
Actual Price : $5,850.00

No Photo Stephen
May 14, 2020

2.0

Beware

Total Scam - everything to increase the rate. Instead of wrapping cushions with furniture they put in boxes to increase the cubic ft and raise the rate. Charge shuttle fees when the truck arrives it is the same truck used on the load out. Friendly as hell when making the deal but when they have all your goods and you call to complain they vanish! Seems like a bunch of con men running the company. Never use these guys!

Origin : Virginia
Destination : Florida

Quoted Price : $3,500.00
Actual Price : $8,600.00

No Photo Lise
May 7, 2020

1.5

NOTHING SHORT OF A NIGHTMARE

Dealing with the company was nothing short of a nightmare... I should have known better when not a single person in the company would share their last name making it impossible to follow-up with them. The nightmare then progressed with the pickup. The movers never showed up at the time they originally scheduled. They didn't even arrive on the scheduled day! What makes this worse is they never even gave a courtesy call to say they were running late and when I called the main office,no one returned my calls. I had to take 2 vacation days to coordinate this. BEWARE. We ended up having to store our packages for some time. The only way they would accept payment is through electronic payment to what I ended up learning was a fake name - I assume to ensure no traceability. The nightmare ensued when I tried to coordinate delivery. The proper paperwork was submitted and the 2 week window for delivery was assured to me. I purposely flew down to Florida to receive the packages - yet it became clear was absolutely NO intention to deliver during that time. The company never returned my 3x/day calls to confirm delivery and when I final talked to a human,they said our packages hadn't even left Pennsylvania. It would be weeks before they would arrive. Once the delivery was scheduled...the mover lied on his arrival. What was supposed to be a morning delivery became 8pm. We were missing multiple boxes,rugs

Origin : Connecticut
Destination : Florida

Quoted Price : $1,453.00
Actual Price : $1,480.00

No Photo Logan
April 23, 2020

4.5

I am Happy that I used them

We did a move cause we got different jobs for work. We got a 4500 dollar budget from our boss and called around. Cross Country fit into that budget and they made the move happen on the day we preferred it. They were careful with everything,but still worked really fast. They tied it all up on the truck so things didn't get broke up on there. At the new apartment,they set all the furniture up and put the boxes in the rooms.

Origin : SouthHaven, MS
Destination : Atlanta, GA

Quoted Price : $4,100.00
Actual Price : $4,100.00

No Photo Dean
April 22, 2020

4.5

They beat their own quote!

We had a lot of stuff to move from New Jersey to Miami. A lot of our furniture was heavy and made of solid wood. The finish remained unharmed throughout the move. They boxed everything and did all the work for us. In the end,it took a little less time than expected,so they actually charged us a little less. That made us really happy. It built our trust in them. Because of that,we will use and recommend them in the future.

Origin : Cherry Hill, Ne
Destination : Miami, Fl

Quoted Price : $7,400.00
Actual Price : $7,250.00

No Photo Edward
April 18, 2020

1.5

Cross Country Movers 5213 Grays ...

Beware of this company or companies. They operate or operated under different names. Check the DOT number to confirm who you are dealing with. The sales rep who worked with me was from Prodigy Moving with letterhead address of 18350 NW 2nd ave Miami. I was told this is a family owned company and a yellow Prodigy truck would show up. The movers were experienced professionals. He told me any out and out lies like this and you only pay for volume you use so better to overestimate. Just prior to the move a man from Quality assurance called to verify volume. My cost then doubled to $10,185 from $5166. The movers that came had me sign a Cross Country Bill of lading and had no idea who Prodigy was. They truck had no markings on it and the packers were very careless. Heavy objects mixed with fragile in substance standard boxes. This is our 5 th move. 3 were international with no damage. I filed an claim report to Cross Country for extensive damages and 49 missing boxes. If you doubt me look up US District Court Florida case #18-25446-CIV-ALTONAGA. The Florida State Attorney General vs numerous plaintiffs with DOT 2780116. They offered a grand sum of $146 for extensive damage and missing items.

Origin : Ridgefield, ct
Destination : Naples Florida

Quoted Price : $5,166.00
Actual Price : $10,185.24

No Photo Drjohn
March 13, 2020

5.0

They were perfect.

We moved from Gainesville to TN and had to do it quickly. Our home was kind of big and multi level. Cross Country movers did a full pack and move for us. We didn't need storage,luckily. Everything was securely boxed or wrapped in moving blankets and we really did not have damages. They were courteous and professional the whole time.

Origin : Gainesville, FL
Destination : Germantown, TN

Quoted Price : $7,200.00
Actual Price : $7,200.00

No Photo Thomas
March 11, 2020

5.0

Excellent Team

Cross Country Movers really impressed us. They came through on the last minute which was a holiday weekend. They were very friendly and efficient. Martin made booking the move very easy and he provided us with a very accurate estimate. We will recommend them to whoever is looking for a mover.

Origin : Charleston, SC
Destination : Atlanta, GA

Quoted Price : $3,950.00
Actual Price : $3,950.00

No Photo Jessica
March 9, 2020

4.8

Got it done

We moved and used Cross Country. We told them what we had and they gave us a price over the phone. They handled all of our furniture and boxes with the utmost care in order to ensure there were no broken items. The started really early and got me loaded in about 6 hours. Delivery was on time and the crew worked really hard and were also very careful with our things. Definitely an A+ company.

Origin : Tulsa, Ok
Destination : SouthHaven, MS

Quoted Price : $5,975.00
Actual Price : $5,975.00

No Photo Candy
March 6, 2020

4.8

We are happy with the work.

Cross Country did a good job. A lot of companies called us up bidding and begging for the job. Cross Country gave a great quote to us and were not so pushy. Customer service was great and the moving crew was very competent and hard working. Everything arrived in perfect condition and we were really pleased.

Origin : Houston, TX
Destination : Las Vegas, NV

Quoted Price : $5,950.00
Actual Price : $5,950.00

No Photo Christopher
March 4, 2020

5.0

What a job.

I recently had to relocate half way across the country. We went from the keys in FL to Houston! I went online and filled a form out and a million companies called me within an hour,but Cross Country stood out as being the most informative and least pressuring. They were able to book the day I needed and informed me how to prep for the move. The move was pretty straightforward with no catches or snags. They delivered a few days later and it was the same crew. I was really happy with the job they did for us.

Origin : Key Largo, FL
Destination : Houston, TX

Quoted Price : $6,850.00
Actual Price : $6,850.00

No Photo Paul
February 26, 2020

5.0

Good,Honest and Hard Working People.

We recently moved to be closer to my mother-in-law. We had a hard time finding a mover who seemed honest. We just got strange vibes when trying to get a quote. We could not get an exact price. Cross Country movers was able to do do that. They did all the packing,taping and wrapping. They labeled everything for us and set it up when we arrived at our new place in NJ. They were patient as we tried to figure out where to place our furniture. I couldn't speak highly enough about them. They are great!

Origin : Memphis, TN
Destination : Cherry Hill, NJ

Quoted Price : $5,975.00
Actual Price : $5,975.00

No Photo Jessica
February 14, 2020

4.8

They moved our whole world.

We literally trusted everything we had to Cross Country Movers. They did a good job of tsaking care of our items and furniture. We moved far and had our things in storage for a little while, but overall, it was easy. The hard part was just remembering what was in each box when we finally unpacked. We woud use them again!

Origin : Houston, tx
Destination : orlando, fl

Quoted Price : $6,200.00
Actual Price : $6,200.00

No Photo Melissa
February 4, 2020

5.0

Good Job

We had a REALLY long move. Cross Country did a good job on everything. They took a lot of time prepping everything for the move. They used lots of blue blankets and even wrapped things in plastic wrap in order to avoid damage. Everything arrived in great shape. They put the boxes in the proper rooms to help us stay organized. We would use them again,but don't even want to think about moving yet!

Origin : Cherry Hill, NJ
Destination : Southhaven, MS

Quoted Price : $6,350.00
Actual Price : $6,400.00

No Photo Nancy
January 24, 2020

4.8

They did good

We used this company based on a friends recommendation. The crew showed up on time and took about the time they quoted us. They disassembled some things and others went on the truck as they were. It rained a little,so they had to work between showers. A crew delivered everything a week later and did a job that was just as good. It really takes the stress out when you let someone else pack and move for you. Cross Country did just that!

Origin : Southhaven, MS
Destination : Gainesville, FL

Quoted Price : $4,450.00
Actual Price : $4,500.00

No Photo Nadine
January 21, 2020

3.0

Do not use this company!

Where so I start with theses crooks! I got a quote from this co through a website and then Juan from their sales team contacted me. He was so nice and gave me lots of information (most of it ended up being lies, like confirmed pick up date, delivery 3 to 4 days!) I asked for a specific pick up date and he said he ghot it approved for the exact date as my apartment rent contact expires that day. Quality assurance calls few days before, very mean and unprofessional added few bucks. I was like whatever. Then they called me a day before and gave me a time for a pick up on the day we agreed. I thought well all looks good. On the day of pick up, They said 3 to 5 Pm my husband had a flight to come to our new home b ut still waited for them till 5:30 but noone showed up. I called and the dispatch and he said they will come in maximum 1 hour as they close. A bit before 6 PM I get a call from the driver saying they can't make it as it will be late and they are tired! I was like I understand but I have to submit the apartment otherwise I will be in trouble with the management company. They did not care. I have been charged a penalty of 185$ as a breach of contract fr my rental. Anyway they came back the second day and I got a call from them saying they have a huge track that can't go in my area !! and I need to pay 200$ for them to come in a smaller truck. Checked with the building they said any truck can load and unload but they did not accept. And they wanted to charge me for wrapping the mattress and the tvs tho this was covered in my contract as I made sure the sales person put it in writing. So I was lilke fine I will pay the 200!. Few days pass I did not hear back. I call and they say no date yet. I said Juan said it will 3 days they said yeah but we did not loaded to the truck yet. So after 12 days from pick up they call and say they will deliver second day. They said 10 to 12 but noone showed up, I called they said in an hour. After 1 hour they call and say we can't deliver in your area we need a small truck for 300! as well Checked with my building said we have all sorts of truck coming here how come they can't deliver. After negotiation they said ok 150 extra! so literally crooks! I ended up paying 350$ extra for nothing. Do not use this company!

Origin : Stamford
Destination : Raleigh

Quoted Price : $1,128.00

No Photo Strawberry
January 17, 2020

1.8

Worst experience ever

I would not recommend to hire this company it's the worst company ever worst scam artist company ever they are unprofessional Jerry Susan and Jasmine over and over I told them that my stuff needed to be delivered they picked up on December 6th of 2019 they didn't deliver until 15th they told me dirt truck driver is relatives with sick which was a liar cuz I read other reviews having the same issue I did the reviews are fake they do not pick up their phones it's always voicemail every time you call my belongings my couches are covered with rodents dropping all over my boxes are covered with rodent droppings my tables are damaged this and legs my vases are are shattered no one seems to help me I am missing tubs and boxes and wall art very unprofessional I am making a replace report about it and getting a attorney to resolve my issue it's worth the money because they don't deserve to be in business

Origin : Connecticut
Destination : Michigan

Quoted Price : $1,522.00
Actual Price : $1,600.00

No Photo Gloria
January 17, 2020

5.0

Very Honest.

We moved from Texas to Tifton GA and didn't really have a lot of things. When the guys arrived,I had already thrown many things away. They realized it was less stuff so they knocked 200 dollars off the price. That won my loyalty. Everything was smooth and the people were very friendly.

Origin : Houston, TX
Destination : Tifton, GA

Quoted Price : $4,050.00
Actual Price : $3,850.00

No Photo Ralph
January 15, 2020

4.8

They did a good job

Thanks to the internet I found my Cross Country Movers. I set everything up with a phone call,rapid research and a quote I could live with. The assurance that my contents would make it safely made it even better. Everything arrived perfectly at my new place and there were no issues of any kind. Couldn't be happier.

Origin : Atlanta, GA
Destination : Houston, TX

Quoted Price : $4,620.00
Actual Price : $4,650.00

No Photo Juanita
January 9, 2020

4.5

Thank You.

Our friends used Cross Country Movers and were pleased with the results. They told us to use them,so we did. They packed up everything for us and the next day loaded it all up. They drove to the new place and set everything up before day's end. We were really happy with the job that they did.

Origin : Orlando, FL
Destination : Miami, FL

Quoted Price : $2,800.00
Actual Price : $2,800.00

No Photo Hattie
January 6, 2020

1.5

18 Days Later and Still Nothing

I've been without my things for 18 days now. My items are in a warehouse in Orlando. I call almost daily and there has been no movement. It's been trying to get a call back and when I do, I'm being told the same things. I would not recommend this company. It's been frustrating and has become a financial hardship as the days continue to tick on. I've had to start buying basic things to get on with day to day life. I am still on an air mattress and very disappointed with how things have gone. If I could do it all again, I wouldn't.

Origin : Tampa, FL
Destination : Philadelphia, PA

No Photo Maria
December 20, 2019

4.2

Short but Sweet

We had a short move,but it was good. Cross Country came out early and loaded our apartment and by the next day,everything was set up in our new place. Customer service was top notch and the crew was 5 stars. We had the same guys the whole time,so that made it a little easier,I suppose. The price may have been a little higher than some of the competition,but it is worth the extra Monet to ensure all goes well. Very happy with this company.

Origin : Gainesville, FL
Destination : Miami, FL

Quoted Price : $2,900.00
Actual Price : $2,900.00

No Photo Wilma
December 17, 2019

5.0

Pleasantly Surprised

Obviously,movers do not have the best reputation,so we were quite worried about hiring one. We read reviews and called around and decided to go with Cross Country movers. They were really fair and priced well. They did not play games or try to hold our boxes hostage in hopes of more money. It was very straight forward and simple. We were happy with them.

Origin : Decatur, Ga
Destination : New Orleans, La

Quoted Price : $5,800.00
Actual Price : $5,800.00

No Photo Lesly
December 16, 2019

4.8

Very good as long as you do inventory ...

We used Cross Country Movers for a move and were pleased with them. The prices were fair and they were really hard workers. The advice thoughtcrimes is when they are going over your inventory to give a quote,BE ACCURATE! I had to pay extra for a small table that I had failed to disclose and at the end,I had to pay extra to put it on. It wasn't unfair,but it is better to be upfront with them. They did fantastic in all aspects though and I would use them again.

Origin : Chicago, IL
Destination : Cherry Hill, NJ

Quoted Price : $6,250.00
Actual Price : $6,400.00

No Photo Lana
December 3, 2019

4.8

They really helped!

I just moved to the Atlanta area with my family from Memphis and my husband told me to pick cross country movers. I called around and gave him three to choose from. I guess because they were the least expensive. They were really good. They took care of everything by wrapping it and tying it down. Our things were stored for 3 weeks and when it arrived,everything was there. The crew was really nice and worked like beasts. I highly recommend Cross Country Movers

Origin : Memphis, TN
Destination : Atlanta, GA

Quoted Price : $4,655.00
Actual Price : $4,650.00

No Photo Jerry
December 2, 2019

4.8

Our move was a breeze.

My family and I moved to Florida after I was offered a position down here. We were in our place for 18 years and had a ton of things. We called around to different movers,but something just didn't feel right over the phone with some of the other companies. When we called Cross Country,they were really nice and very helpful. They made getting a price very easy and had the date we needed. Our things were in good hands for the whole duration and when we moved in,they put our furniture exactly where we wanted it. We were really happy with them.

Origin : Cherry Hill, NJ
Destination : Ft Lauderdale, FL

Quoted Price : $6,200.00
Actual Price : $6,200.00

No Photo John
November 14, 2019

5.0

They were a pretty good choice.

A girl I work with gave me the info for Cross Country Movers and spoke highly of them,so I really didn't shop around for a price. My main concern was that I got an accurate estimate and didn't get jerked around. That did not happen one bit! They were timely and hard working and really did a perfect job. I definitely recommend them to anyone who is about to move. A+ work 100%

Origin : Lumberton, NC
Destination : Boca Raton, FL

Quoted Price : $6,200.00
Actual Price : $6,275.00

No Photo Allison
November 12, 2019

4.8

Glad we took our realtor's advice.

We bought a house in Denver and didn't even know where to begin when picking a mover. Our realtor recommended Cross Country,so we basically took a leap of faith and used them. Al was our contact there and he was really helpful. He took an inventory over the phone and quoted us a price. He made sure to include everything or else the price could significantly increase. Everything showed up in perfect condition and they made our move a lot easier.

Origin : Cherry Hill, NJ
Destination : Denver, CO

Quoted Price : $5,450.00
Actual Price : $5,450.00


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