irresponsible, nightmare, and never ...
As one of the American Van Lines agents, Dann Moving was assigned to do pickup on July 7-9 for our moving from Columbia, MO to Columbus, OH. Originally, the pickup was scheduled on July 8, Friday between 12-1 pm, but it was delayed on July 9 on Saturday. The truck eventually arrived around 10 am on Saturday, July 9, but it took more than 2 h for them to finish the paperwork. The guy called Ben told us that there would be an additional $2000 for packing and an additional $1,400 for weight, and we said that all packing had been included in the original estimate and order of service and we can pay for costs for additional weight. While we were discussing this new estimate with American Van Lines, the driver left our house without telling us anything – we had thought that they went for lunch! We then kept calling them and asking them to come back; they did not answer our calls and simply turned their phone off. We also kept calling the manager, Dan, located in St Louis, and he did not respond either. They chose to ignore us. Our sold house had been scheduled on Monday, July 11, for closing, meaning that we had to be completely out of our sold house by 3:30 pm, or we would be sued by the buyer of our house. We couldn’t reach anyone on Sunday July 10. American Van Lines (the coordinator is called Ben Miller) did not do anything to help us on Saturday and Sunday, even though they knew exactly that our house’s closing date was the coming Monday. It was a nightmare for us!!! American Van Lines and Dann Moving screwed up everything about our move and turned our lives upside down! Never trust Dann Moving and never trust American Van Lines. They are irresponsible and liars!