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Dependable Movers LLC-NJ

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4.1(20) Reviews
Accuracy of Estimate 4.3
Moving Services 4.1
Packing Services 4.3
Professionalism 4.0

100% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 2793178
ICC MC # 931990
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 8/11/2015

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Dependable Movers LLC-NJ Location

Address

Dependable Movers LLC-NJ
252 Semel AVE
GarfieldNJ 07026 USA


Contact Info

Toll Free: 800-945-9696
Phone: 201-844-0839



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Reviews

No Photo Tm
October 12, 2020

1.2

DO NOT USE THIS COMPANY - VERY SHADY

I unfortunately ended up contracting them for my out of state move, and it was a complete and utter disaster. The fact that they call themselves dependable is a true irony. We were lied to about almost everything. They said they own their own trucks - not true; they lease them out. They said delivery should take 5-10 days from when it was picked up - not true; they don't start counting until you arrive at your destination, and then it goes far longer than 5-10 days. They said there were multiple pickups happening in our area so they had to get to our place a day earlier to load everything - not true; our stuff just ended up sitting in a warehouse and us in our apartment with nothing for an extra day. During pickup we were told it wasn't an issue that we ended up being a little over the allotted space, all we needed to do was pay for that extra footage, which we did - not true; supposedly because of that they couldn't take our stuff on the truck they had originally planned and it ended up sitting in a hot storage. They said the movers would wear masks - 2 of them were, but the main guy who was in my apartment the whole time was not. When we finally got to our new home and it was the timeframe we were expecting to receive our things, I had to call in to ask about status. I was informed that my things were sitting in a warehouse at our origin destination waiting for someone to take them, but that it should be in a few days. Which brings up another lie - they said there was a fleet of trucks that go across the country so there wouldn't be a shortage. There was one truck that we had to wait on. So we waited and waited, and still never got notified when our stuff would be coming. I had to reach out again and was told the driver cancelled, so now we had to wait even longer for someone else to volunteer. Of course, this meant our stuff had been loaded and then unloaded unnecessarily. They said it would once again only be a few days until the next truck came out - not true, took almost a week. When we finally got the call about delivery, we were told that we needed to pay additional to have a shuttle bring everything over as the driver had been to our complex before and a large truck wouldn't fit - another lie to get more money. Then when our things were finally delivered to us after being loaded/unloaded half a dozen times, it was a complete mess. Almost every single box was damaged, furniture items were scratched or completely broken, items in boxes labeled fragile were shattered, our wardrobe boxes had been opened and the metal bar removed and then the box crushed down to "make space". It was the most unprofessional job I've ever seen in my life. I filed a claim with the company and sent pictures of everything. 3 months later they have yet to get back to me about anything. Customer service is a complete joke. Every time you call them they seem annoyed to talk to you and NEVER EVER return your calls for following up. St

Origin : CA
Destination : CO

Quoted Price : $6,000.00
Actual Price : $8,500.00

No Photo Melissa
October 1, 2020

1.0

Please do NOT use this company for ...

I want to start by saying that we have moved several times (5+) and this is BY FAR the worst experience we've ever had with a company. I'm not one to write a negative review,but I can't sit by in good conscience and let others experience what we have with this company. I've also seen how they respond to their negative reviews and they always have an excuse - BUYER BEWARE! Truly,our experience doesn't even deserve 1 star. We hired this company to relocate us from Texas to Arkansas. Julie was the one dealing with giving us the quote for the services,and stated that she would beat the competitors price to gain our business. We were required to pay a $3,500.00 deposit for our move based on a signed agreement to move 3500 cubic feet for $10,000. This was to be a full pack and load move. Upon arriving to our home on the day of the move,the driver walked the house and stated that he would need an additional $7,000.00 beyond the agreed upon price in order to move our things. We refused to pay more and asked that they please move the items that would fit under the agreed upon space (3500 cubic feet) and we even agreed that we would move any remaining items ourselves that exceeded the allowable volume (3500 cubic feet) per our agreement. At this point,the driver left and refused to move our things at all for the price we were quoted and had a binding contract for. We have emails of the signed documents for this agreed upon price and screenshots of the text conversation that occurred with their driver where he breeched the contract and refused to move our things for the agreed price. The driver told us that Julie made a large error in the price she agreed to move us for. During all of this,Julie was not responsive to any of our attempts to contact her and the other representatives from the company were very rude and not helpful in the situation. In the end,we had to scramble to move ourselves with the help of friends and several u-hauls. We have attempted contacting Julie many times since this incident occurred,with no resolution or response. We attempted contacting someone to deal with this issue on the day it occurred (07/07/2020) and then have followed up with contacts on 7/17,7/24,7/30,8/13,and 9/4. She refuses to give us the name of a supervisor we can talk to,and she simply asked that we stop contacting her rather than dealing with the issue. So,we are now still trying to get a refund on our $3500.00 deposit for services they never performed,not to mention spending our own money to buy boxes,packing supplies,rent u-hauls,etc. at the last minute to try to get out of our house before closing.

Origin : Pearland, TX
Destination : Bentonville, AR

Quoted Price : $10,000.00
Actual Price : $17,000.00

No Photo Jennifer
August 8, 2020

2.2

Worst company I've ever dealt with - ...

Save yourself the broken furniture, the THOUSANDS OF DOLLARS (I can’t say that they stole, but I can say that they executed a contract with me for expedited delivery that cost thousands of dollars more, that they **knew they could not deliver on time**. I know this because the guy they had to outsource driving the truck told me this, more on that later) and the horrific customer service experience .. during the move and for the next 4 months after the move and go with someone, god anyone, else. First, they broke my kitchen table, kitchen bench, coffee table and a large container .. you’ll never guess, but they won’t return my calls and emails to give me the last piece of information I need to submit the insurance claim. Second, the team that packed me up explicitly told me I could pay the final payment by credit card. This is incorrect. When management called to get a Zelle payment, I was told the truck had not left the state to deliver my furniture because they hadn’t received my payment. WTF, your employee told me how to pay you. So I’m now on the second day of my drive and I get a call saying its my fault the truck is being held and now won’t be delivered on time. SPOILER ALERT: This. was. a. lie. The truck had not left the state because the *outsourced* delivery team was still in Florida on a vacation and this company knew there was no way they would be able to get my truck to me on time. Fun story, the outsourced delivery lead guy told me when he delivered my furniture days late that he was only contacted to see if he was available to deliver my furniture the day my furniture was packed up! Sooooo how Dependable Movers executed a contract with me for expedited out of state delivery when they DID NOT have a team available to actually drive the truck, truly is a magic trick .. or maybe there is another word for this. Again, I can’t say steal, so let’s call it wishful thinking. Which is a funny way to execute a contract. The take away here is - the truck was not being held because their pack up delivery guy gave me wrong payment information (which is still pretty crappy), but because THEY DIDN’T HAVE ANYONE TO DRIVE THE TRUCK!! Third, you can imagine the amount of phone calls I had with these people while I was on the road, lots. Here’s some of the fabulous customer service I had with honestly almost all their staff, because I spoke to everyone. 1. Was told I would be texted with updates on my delivery date. This never happened and finally Benjamin admitted he took down my number wrong. My number was definitely on my account, cause they called me to say I couldn’t pay by credit card pretty fast. 2. Was hung up on by one of the women who answers the phones. She was one of those types that thinks that her “I don’t take sh*t attitude” is a really cool part of her personality. I’m sure she’ll grow out of that phase soon, but for now, it makes for the worst kind of person

Origin : Illinois
Destination : New Jersey

Quoted Price : $5,500.00
Actual Price : $6,000.00

No Photo Jerry
June 11, 2020

5.0

Dependable Movers

I live with my 80 year old mom who's on a wheelchair. These guys helped me to get her downstairs and into my car, this was really helpful and made my move much easier. My stuff got to final destination in good shape, everything was perfect. I would not be able to do it better.

Origin : NEW YORK
Destination : NEW YORK

Quoted Price : $4,000.00
Actual Price : $4,200.00

No Photo Lauren
June 9, 2020

1.8

Worst Experience

Long Distance Move from Texas to Tennessee We used dependable movers to move us from Texas to Tennessee. We also had them store our furniture for a few months. The majority of our large furniture showed up so damaged that it is unusable. One of our pelotons is no longer usable. Our King mattress had the cover ripped off and was set in some sort of oil that soaked through both sides. Our freezer has dents all over it. Our coffee table has a leg broken off of it. My daughter's dresser had the leg broken off. There are gashes in the wood in both the headboard and footboard in two sets of bedroom furniture. Our new washing machine has dents in it. A good portion of our boxes were in poor condition upon arrival and the contents damaged. A mattress was brought in that was not ours and they had to put back on the truck. How it got in with our belongings is unknown. Our daughters motorized polaris is missing its hood. An expensive office chair has a gash in the leather and a wheel broken off. The list goes on. We cannot fathom how our belongings were so damaged. It is apparent that our items were handled with a complete lack of care. We paid over thirteen thousand dollars to dependable movers to have our belongings stored and moved and the care and professionalism they showed was unbelievably disappointing. Much of our furniture was either new or had been purchased within the last few years. Much of it will now have to be replaced due to the destruction. We have let the company know that we are filing a complaint with the Better Business Bureau. I would never recommend this company nor would we ever use them again. I was in tears once I saw the status of our belongings upon delivery. Read more at: https://www.mymovingreviews.com/write-a-review/step-5

Origin : Texas
Destination : Tennessee


Actual Price : $13,070.00

No Photo Beverly
May 21, 2020

5.0

Dependable Movers

I made a great deal with this company. Their service was fast and effective, they even made the loading and unloading in less time than expected. They supplied packaging even for our mattress and wardrobe, that was awesome. The crew worked solid till the move was done. They are definitely worth it, give them a try!

Origin : DALLAS
Destination : DALLAS

Quoted Price : $4,200.00
Actual Price : $4,000.00

No Photo Albert
May 20, 2020

5.0

Dependable Movers

They were pretty nice and helpful and offered me a good insurance. I was surprised about how careful they were, not even one piece suffered the slightest of damage. They were 100% available for me and delivered right on time. I’m happy with their service and recommend it.

Origin : dallas
Destination : phoenix

Quoted Price : $4,000.00
Actual Price : $4,000.00

No Photo Ginnie
May 15, 2020

1.8

sloppy, unresponsive, and ...

had a terrible experience working with dependable. Their communication is absolutely unacceptable. They were unable to give estimate about anything until less than 24 hours in advance. I had issues with my move, the first time in multiple cross country moves, and they didn’t respond to multiple calls and emails for over a week. When they did respond, they told us they were unwilling to help given information they previously told us was no big deal, and when I tried to clarify information he cut me off multiple times and when I told him to stop I had a terrible experience working with dependable. Their communication is absolutely unacceptable. They were unable to give estimate about anything until less than 24 hours in advance. I had issues with my move, the first time in multiple cross-country moves, and they didn’t respond to multiple calls and emails for over a week. When they did respond, they told us they were unwilling to help given information they previously told us was no big deal, and when I try to clarify information he cut me off multiple times and when I told him to stop talking, he hung up on me and told me to take care of myself because i was too angry.

Origin : dallas
Destination : phoenix

Quoted Price : $4,000.00
Actual Price : $5,000.00

No Photo Kyle
May 14, 2020

5.0

Dependable Movers

My dream was to live in Los Angeles and it came true, so I called these guys to move from Houston to Los Angeles, they answered all my questions patiently before booking with them. They were so respectful and kind during the process, took care of my belongings as if it were theirs and everything arrived safe and sound. Great job!

Origin : TEXAS
Destination : MIAMI

Quoted Price : $4,000.00
Actual Price : $4,200.00

No Photo Christine
May 11, 2020

5.0

Dependable Movers

They responded quickly to my call, sent me a quote shortly and explained me the whole process making sure I had no questions. The truck arrived on time and they handled everything like professionals. I wouldn’t have done it better. A pleasure to find people who love their work and company.

Origin : London
Destination : Florida

Quoted Price : $4,000.00
Actual Price : $4,200.00

No Photo Samuel
May 8, 2020

5.0

Dependable Movers

From 1 to 10 I would rate them 10 for their trustworthy, efficient and low price service. They make you feel like you’re working with the best company, they didn’t leave anything uncovered, trucking, insurance, packing and handling were perfectly planned.

Origin : CALIFORNIA
Destination : MIAMI

Quoted Price : $4,200.00
Actual Price : $4,100.00

No Photo Laura
May 5, 2020

5.0

Dependable Movers

Honest, responsible and reliable, you can rest assured you’re moving your stuff with the best moving company I've ever seen. I would be pleased to use this company again, couldn’t do it without them.

Origin : FLORIDA
Destination : BOSTON

Quoted Price : $4,200.00
Actual Price : $4,500.00

No Photo Ronald
May 4, 2020

5.0

Dependable Movers

A friend of mine recommended them to move from NY to Atlanta so I called them and they answered at once. The guy was polite and nice to me and sent me a quote in a few minutes. The crew service was even better than I expected, no complaints.

Origin : Florida
Destination : Florida

Quoted Price : $3,800.00
Actual Price : $3,900.00

No Photo Carol
May 1, 2020

5.0

Dependable Movers

What a nice job they did on my move. All the staff was kind to me and made my life easier. Their availability is 24/7. They provided status without having to ask for it. I would definitely recommend their service to my friends.

Origin : DALLAS
Destination : DALLAS

Quoted Price : $3,400.00
Actual Price : $3,500.00

No Photo Betty
April 29, 2020

5.0

Dependable Movers

They were able to tightly pack the items in the truck and load as much as possible. They were helpful and listened to our directions. There was a little detail when I asked for status one of their reps promised to call me back but she didn’t, so I called them back to complain. 2 mins after the rep called me back apologizing for her mistake and from that point on I did not have to call for status again. This rep called me every day with status and that was great for me.

Origin : FLORIDA
Destination : FLORIDA

Quoted Price : $4,200.00
Actual Price : $4,800.00

No Photo Thomas
April 28, 2020

5.0

Dependable Movers

After calling my sales rep, I received the quote which at the end of the day was pretty accurate. The crew arrived as expected and all of them were polite and compromised with the move. I told one of the guys that my dining table won’t fit through the door, so he immediately checked it out and found that he hadn’t they correct tool to disassemble it, but it was not a problem since he figured out quickly where to get this tool, so he went out and came back shortly. Everything ran smoothly and on time, thanks to the company.

Origin : OMAHA
Destination : OMAHA

Quoted Price : $4,800.00
Actual Price : $4,800.00

No Photo Karen
April 27, 2020

4.8

Dependable Movers

I've never seen movers work as nicely and smoothly as these guys. My move had a lot of work I know that and there was a little incident but the insurance paid with no problem. I will definitely use this company again.

Origin : BOSTON
Destination : BOSTON

Quoted Price : $4,000.00
Actual Price : $3,800.00

No Photo Lori
April 24, 2020

5.0

Dependable Movers

They did the impossible to accommodate me on the date I needed. Also they treated us patiently and respectfully. They showed up 15 mins after promised hour, but I consider this a small detail compared to their great commitment. I was pleased that they took great care of all our stuff, they were so careful when loading and unloaded each piece exactly where we wanted, I barely lift a finger. It was an absolute pleasure to deal with this company.

Origin : LONDON
Destination : LONDON

Quoted Price : $4,300.00
Actual Price : $4,100.00

No Photo Michael
April 23, 2020

5.0

Dependable Movers

It just took a couple calls to get my quote which was honored until the end of the move. No hidden charges or extra fees were charged. Furthermore my sales representative was courteous and professional and available all the time to whatever I needed. I would definitely move again with this company.

Origin : PHOENIX
Destination : BOSTON

Quoted Price : $4,000.00
Actual Price : $4,000.00

No Photo Sophia
April 22, 2020

5.0

Dependable Movers

The crew was very attentive to my instructions, I have a lot of fragile things and none of them were broken or damaged during the move, I’m pretty thankful for that and even better the price was the most competitive I could find in the market.

Origin : Miami
Destination : London

Quoted Price : $4,000.00
Actual Price : $4,100.00


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