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Awesome Company

We contact Koa moving for our moving, from Honolulu to San Diego, they were extremely professional , friendly and very careful. All our belonges arrived on time and with out any damage. Great customer service. I highly recommend them as movers

Non-existent claim service.

Submitted a claim for a ruined carpet. No response of any kind from the 'broker' for over 2 weeks. The Local Agent---Humbolt Moving and Storage, Eureka California--has done what they can to facilitate this claim. They have no response either.

Very Unreliable!!

I'm a repeat customer who was completely taken advantage of. They quoted me a cash price of $360 to load a POD which I agreed to. I also asked if they can thrown in the packing supplies since I was a repeat customer which they agreed to. After they finished loading my POD,they wanted to sell me 2 straps at $40 each to keep my furniture secure which they said was their cost. If that was their cost,they got screwed cause I was able to purchase the same straps at Lowe's for a quarter of the price. In addition,my cash price increased to $435 for the packing materials which should have been included. We settled on $400 which Included the tips for 4 guys. His justification was that I got 4 guys for the price of 2 and that he need to feed his family. Well,I wasn't told this upfront. Finally,did I mention they were 3 hours late. Yeah,he called to tell me they were running late and needed to stop for lunch before they started my move. So my 1pm appointment with them turned into a 4pm appointment. Well I also had things to do and had a 6pm engagement which I showed up for at 8pm. Yes,my time is just as valuable. So pretty much due to the greed of a small amount of money,a 5 star review turned into a 1 star,and that's only because I'm forced to leave 1star,and I will never recommend this company. I was also willing to use one of the guys and his buddies to help me unload my POD at my new destination and took his number. Well that's not happening. That paper was thrown away.

Deception

I called them on February 8 to get a quote to move a full 26foot box truck (4bedroom house). The sales person confused me by asking about inventory instead of truck size. On the quote he sent I failed to see that it was only for 395cubic feet and not 1700 cubic feet. So I electronically sent them $650. A couple days later another person called to again talk about inventory at which time I finally became aware of the deception.I them asked for my money back but they said there were no refunds. This is a horrible way to treat seniors. Loosing this money is a big hit to us. I would not recommend this company.

Keystone Movers

Some proven advice about movers: Do not fall for FLATERATE Moving slogan . They are expensive,and not reputable firm.%0d%0aThey left 4 packages on their trolleys with their moving material doorside and never brought them into apartment .building . We reported missing pkgs the next day,we retraced their steps and discovered the gross negligence .%0d%0aTheir foreman admitted culpability but management has been jerking us around with empty promises that resulted in duck and cover response.at present.%0d%0aYou are as good as your last move,our experience is F for failure . %0d%0aGo somewhere else,save yourself trouble ! Please share and forward to any group . We consumers need to protect one another . Thank you%0d%0a%0d%0aSent from my iPhone

Worst Experience Ever

Guys who came to home nice enough but 2 days of packing turned into 3 resulting in more cost for lodging.%0d%0aTwo weeks of "free" storage turned into dozens of damaged items from lack of care during handling%0d%0aHave had 3 other interstate moves before without any damage or missing items.%0d%0aGo with nationally recognized company!!

Disturbing

It is stressful to move family households specially along with a kid, from one state to another and when you engage moving professionals there is hope that, certain aspects of the move will be taken care, i.e Movers will abide to what is promised in the sales pitch over the phone. Move will be smooth. You would leave for the new place in time, and your stuff will arrive in time at your new place. What more to ask… %0d%0a%0d%0aWhen you try to find the reliable movers over phone, you rely in general on the business ethics and believe what’s being sold over the phone will be correct, however I found everything the opposite way so far.%0d%0a%0d%0aIn my selection of movers I choose perennial van lines over a 2 hour call with the sales agent Daniel Chase for the following reasons:%0d%0a%0d%0a-Reasonable Price with the inventory provided over phone (however we had over estimated certain households things which were dropped off on the final day)%0d%0a-Assurance of help with the Move%0d%0a-Assurance of Quality Control i.e. last minute inventory check etc%0d%0a-Assurance of Movement of the my stuff to the nearest storage in Tennessee as we need things quickly for the Kid%0d%0a-Fantastic Customer care service%0d%0a%0d%0aNone of the above points which were put out as on a sales pitch held up so far:%0d%0a%0d%0a-Quality Assurance did not call a day before to finalize the inventory list.%0d%0a-When the actual vendor carrier (500Move Relocation Network) showed up inventory list was referenced to be incorrect.%0d%0a-New inventory was done on the day of the move. (we had less items though)%0d%0a-Carrier vendor agent who showed up commented on size (its too big) of Doll house which was already added in the original inventory.%0d%0a-Carrier vendor agent who showed up commented on size (its too big) of sectional couch with ottoman already in the original inventory.%0d%0a-Carrier vendor agent who showed up commented on bed being platform with head board and not box (which was not a problem while doing inventory on phone)%0d%0a-Carrier vendor agent who showed up commented on changing extra for pacing TV even though we had TV box.%0d%0a-Prices were then renegotiated at the spot and were increased from the original quote.%0d%0a-I was told my stuff will not be moved to TN and will be stored in AZ until I provide an address%0d%0a%0d%0aI had to go along with what was renegotiated at the last moment because we had to move with a kid, I felt very much manipulated, disturbed and cheated with the experience, as all what I was made to believed over the phone call did not turn out to be true.%0d%0a%0d%0aCustomer care experience so far has not been great, 1 week after updating my new address there was no schedule for my delivery (move not started yet from AZ by the carrier vendor)%0d%0a%0d%0aAs we settle in this new place with the kid, I had to buy things immediately for the household to get thing moving, which I already possess, if only we could get out stuff in time….

Avoid this company like the plague

We used this company to store and delivery my daughter's belongings while she was home from Colgate University for the summer. The company is based in New York City, but does a lot of work upstate on college campuses. They came and picked up her belongings before the summer. In September, they delivered them back to her, but one of the boxes was not hers. She called the company, and they came and picked up the box and delivered it to whomever it belonged to, but never came back with her last box of her belongings.%0d%0a%0d%0aWhen my wife called the company to inquire about when the last box would be delivered, the owner Matthew Rojas called her a liar, and my daughter a liar and said they were making up this whole story. We have tried for four months to get the company to find our last box or reimburse us for the approximately $500 worth of stuff they lost, but they won't do it.%0d%0a%0d%0aWe asked the Better Business Bureau for help, but the company ignores their letters and phone calls so the BBB has a record of the problem but can't do anything. The NY State Attorney General also has an open file on them also, but can't do anything until they get more complaints about the company. If you have had any problems with this company, I would urge you to contact both the BBB or NY State Attorney General's office.%0d%0a%0d%0aYou should not do business with this company. You can use another company, or bring your things to a storage facility yourself. It will be slightly less convenient, but at least you know you'll get your things back, and you'll save money on the delivery charges.

Singapore Movers

Thank you so much for a great move. The whole moving experience went so well. The Singapore movers presented up on time and worked steadily. Skill was excellent in every aspect. They treated our stuffs like they were their own. Thank you again for helping with my move. Really friendly and professional - I'd definitely use https://www.movers24seven.com/ team again. %0d%0a

SSM Moving

Rightway Movers and Storage After just dealing with a horrible experience in April of 2019 with a previous moving company from Austin, TX to Poplar Bluff, MO, we sold our home 3-1/2 months later. We were planning our move to Puerto Vallarta, Mexico. With the other moving company ordeal still ongoing, we decided to stay away from the best price “cheap” movers. We researched top 10 moving companies on the web throughout a 3 week process. We had looked through the list and came across Rightway Moving and Storage. I put in the information on the web and received a phone call back very quickly from Mark Stevens. He identified himself as the owner of Rightway Moving and Storage and the Executive Director. I told him of our upcoming International Move to Mexico with long term storage needed in Laredo Texas. I also told him of our horrible experience with our previous moving company. Mark told me that they infact do military moves all over the world and they are not like all the other companies. For a white glove move, he told me that my home goods would get GPS tagged on all large pieces of furniture and that every box would have a tag on it as well. All boxes were to be labeled and inventoried separately for customs, and a master copy made up as well. Mark Stevens told me that I could call anytime day or night and get the status of our home goods at any time. Mark said that there would be no 3rd parties involved. It would be solely with Rightway Movers the whole time. We were to have 2 month free “Climate Controlled” storage in Southern Texas, with long term available after that. Mark gave us a couple of phone numbers, including his cell phone. He said he was not a broker at all and once again said he owned Rightway Movers and they are professional international moving company that services the military, retired, active, and former military. These services were all to be nearly $17,000 for our move from Poplar Bluff, MO to Puerto Vallarta, Mexico. At the time of me speaking with Mark, I had not secured a home yet in MX, therefore the reason for long term storage. I told him I did not have a physical address yet. He said no problem. He would use 00000 for the zip code, which indicated international. I told him I would think about it and let him know. This was toward the end of the week. He left me several voice mails regarding our move to Mexico and even acknowledged that it was to Mexico. He called me back on late Friday towards the end of June of 2019. He left another message that all the rates were going up and we needed to book and secure the contract. We went ahead and booked with them. The contract was $17,769.00 and move date Aug 09, 2019. He requested $6,300 up front and then ½ of the estimated balance on pickup date and final ½ upon delivery and inspecting all the contents. On Job # RW4043053. Now comes the pick up date. SSM Moving & Storage called me 2 days prior to pickup and t

SCAM

Please note, most of the reviews of United American Moving come from the same IP address (except the negative pieces). United American Moving, not movers but people to avoid.%0d%0a United American Moving does not move people. They are brokers. They contacted me about a move. J.P. was the contact. He gave me a quote that was too high. I said no. He arrived at a reasonable price and, I accepted. I figured they sold unused space at the last minute. We had a last-minute job due to an ultra-fast job offer and relocation. I put down a 1/3 downpayment, (signed electronically) My contract subsequently disappeared. I was told to contact customer service. I did and, no contract was sent, no contact, no callback, and no response. JP, the aggressive and voracious sales-person vanished as well. The actual moving company didn't show up, and when they did, a week later (not their fault) they reported that JP Hernandez, of United American Moving, gave an illegitimate estimate. The real price of $3,840 would be around 3 times higher. The mover also stated that his company (legitimate) had nothing to do with United American Moving. My bank is now investigating. I've contacted Florida's, Attorney General. I'm lucky to have legal training. Stay away from United American Moving. %0d%0a%0d%0a

Honest and Great Moving Team

So I don’t put a lot of time into reviews but felt that this company deserved it. First scheduling was easy and all the cost were upfront and accurate. They are the only moving company in the whole area that does not charge their hourly rate from when they hit the road and they had the lowest hourly rate after that. Ian(owner) and Kai showed up on time, were super professional and treated all of our items like they were theirs. They communicated really well together while planning and lifting. These guys honestly did a really good job and have all the tools to lift the awkward and heavy items. HOWEVER, I highly recommend that you pack first and get things ready so these guys can come do what they are best at, move you. We were all ready and they got things going quick and carefully. Took less time than I expected and had a great time talking with them during the process. Sandpoint, Newport area and more I would assume, this is the team to get, honestly. Thank you for your kindness with the family and our worldly possessions. Don’t plan to move for a long while but highly recommend them!

Thanks for your responses

After paying for professional movers. Roadrunner sent out unskilled, uninsured day laborers out to my home. They not only did 10’s if thousands of $’s in damages but they stole my family silver. My personal insurance company is covering most of the damages with the exception of the building exterior and the silver theft. Roadrunner thinks I’m a moron and that they are going to only pay .60 a # for over $ 20,000 in sterling silver. They thought they would be foolish enough not to they that they can send whatever criminal into my home and they can steal whatever they like and I’m bound to a .60 per pound clause due to loss. Thanks to you all I have absolute verification they are as incorrect as they are they are dirty and totally unethical. Also thanks to the responses to my prior review, I now have a lawyer and a contact in the moving industries governing body “The Department of Transportation” Please if you’re considering using Roadrunner, call text or email me. Michael Wright michaeljwright@yahoo.com (962)330-7576. I have so many pictures and texts and emails and voice Mails from the people in this company without a conscience. I’m certain I can persuade you to go elsewhere and maybe help save some one else from losing their precious family heirlooms . I have Names and police reports. You really, really don't want to get involved with thsee scammers. their precious family

Worse experience ever

Duluth, Ga office%0d%0aIf we can save one person the headaches they caused please read. Most unprofessional business I’ve dealt or heard of dealings with. Brian Booker (supposedly the owner’s son) will tell you whatever he can to get your business and money. Taylor follows suit with false promises also. One excuse after another why they don’t show up on time. After they have your money you better have a different phone number, because each time you try and call Brian or Taylor, or they won’t answer. Taylor will over talk you and blame you and try and degrade you for their poorly run business. Another little trick they have, you have to pay with cash or check, that way you can’t dispute anything and they won’t set a delivery date until after the check clears, if that soon. Can’t tell you how many different delivery dates we were told. They also won’t even up the door to the truck when delivering until you pay the balance in cash or money order, so you have no re-course for damaged/missing items, like we had. And surprise the price doubled over the estimate, the driver made that comment before they even saw all they had to put on the truck. Don’t expect it to be delivered anywhere close to what they promise the 1st, 2nd or 3rd time.%0d%0a

Awful slimy broker company, made move ...

We had an awful, stressful, nightmare of a move using Worst Cross Country Movers. As soon as we singed a deal with Becka, (a complete liar! i was shocked at how she said everything I wanted to hear to seal the deal and then none of it was true!!) our quote disappeared from online and we were unable to access our paperwork. When we asked to see our contract, we were given a completely different version with a fake "e-signature" on it. When another company that is NOT qualified or BBB accredited came to pick up our stuff on move day, they increased our quote by almost double, making our 700 cubit ft move into 1200, and costing us double. The company wouldn't load the truck until we signed on the new estimate, and when we called Best cross for help, Becka was "unable to assist us" and "did not handle calls after the sale". She didn't speak to us one time during our hell of a move. BCC changed its customer service representatives about 4 times, as one got sick, one was fired (after threatening that they would cancel our move on move day if we didn't agree to the new estimate amount", etc. We were forced to sign the new estimate and work with a completely separate and unqualified company, Black Bear Moving and Storage (also really unprofessional and awful, also unrated with the BBB). This experience was awful and Best Cross country was unable and unwilling to help they literally said, "there's nothing we can do, our hands our tied "on multiple occasions when we wanted to know when we could expect delivery. Delivery of our vehicle and our furniture to NY was a complete mess, wherein we had to go pick up our car at a queens terminal, they charged us extra for a shuttle service of our stuff into manhattan even though they were aware of our move into manhattan from the day of contract, and were completely unavailable and unhelpful throughout. The company that was sent to deliver our stuff came in a budget rental truck with two skinny guys who didn't speak english and who picked fights with our doormen. our stuff came broken and lost and damaged, and there has still not been any word, offer of peace or help from either company. The "Uzbeck express" brothers who delivered our stuff were extremely lazy and rude and left our furniture piled in the middle of our apartment, refused to put it together, left blankets and plastic on it. At the end of the day we were screwed over $3,000, and ended up with extreme stress, frustration, and broken damaged items. This was a disaster, but I learned never to go with the quote that is curiously low. Trust your stuff to a long standing qualified company (DO NOT USE A BROKER, especially not best cross country), who's prices are middle line and reasonable. Please head our warning, save yourself and your stuff and make your move worry free. Pass on this company!

All my Sons Movers

A Family member hired this company to move her,one of the Movers (Sandra) came with a MAJOR attitude. After a very rude conversation with my Family member she told the two other movers to take the stuff out of the moving truck unwrap her stuff and take it back in her house cause they were leaving. There company would be great if they got rid of SANDRA. As long as she is there I will not recommend this moving company. She made the moving experience miserable. She has no business working with the public.

Purple Heart Moving Group terrible ...

David Clay Sep 19, 2019 Local move within North Carolina This will be lengthy but please read it in its entirety to save yourself time, money and tremendous heartache. This review includes terrible service, fraudulent business practices verging on extortion, extensive damage to walls and even broken stone steps all with a shrug from the delivery driver. This is a brand new home. I booked a move from CO to NC explaining that I would be in NC and not able to be present for the pack and load. I was told everything I needed to hear during the initial conversations. From we will walk you through this to consistent updates to personal care and being assured of a highly professional company. Well, NONE of that was true. I was lied to, ignored, patronized and left with no options. My biggest concerns were they did not follow their own policy which left me without the opportunity to adjust my inventory prior to the arrival of the packers. So the 'estimate' jumped $4,000. I did have more items than the initial inventory but once the packers arrived Purple Heart told me they were out of the equation. This left me in a vulnerable position since I was out of the state and my house was closing the next week. I had no time to secure another moving company once things started to go bad with Purple Heart. The care of my belongings was worse than neglectful. I left specific instructions on how to handle some antiques but these were ignored and an actual crowbar was used to take apart an antique desk, breaking two pieces that needed to be fabricated to allow the desk to be put back together. Boxes I had packed were all opened and most of the boxes I packed were dumped into large wardrobe boxes. I do mean dumped. No packing paper. Books on top of glass decorations, lawn equipment in with art work to name a few. Some of the boxes weighed over 160#. Leather furniture cut, torn and EVERY piece of furniture was scratched or broken. Purple Heart uses jobbers and day labor to complete these moves. They used a company that is located near their office in Florida not a local moving company, hired temporary help to load my belongings into Enterprise rental trucks. They put my items out for bid for the transportation to NC. An owner/operator who also worked for Boost Express took the job. Once picked up I was told the driver was going to Pennsylvania to deliver another load then to me. Weeks later I received a call that the delivery would happen on Monday between 10-11am. Making arrangements to be there at 10, I waited until 3pm for their arrival. The 'team' they were to arrive with was the driver and one person, taking two days to unload. **Throughout this process, I NEVER spoke to a manager or supervisor. I made multiple calls and sent emails attempting to speak to someone who could help me. I was told that Kristen Kelly was the only supervisor that would talk to customers. I was only able

Beware of Green Movers Of America

Hi,%0d%0aThis is the worst mover I’VE ever come across. They will take the advantage of your situation and will ask for the money and you won’t have any other option but to give them.%0d%0aThey quoted 2200USD for my house hold move from Devon, PA to Carmel, IN. I ended up paying 4438 USD. I gave the complete list of all my house hold articles and all the conditions(that need door to door service, 3rd floor to 2nd floor, Shuttle required both side etc) upfront and those were included in original contract. I paid 20% as advance. But they came up with different quote on pick up and entirely different quote while delivery. Since I had all packed stuff and I had to vacate the house, I had to give extra money to them.%0d%0aPls DO NOT GO FOR SPONSORED REVIEW, BEWARE OF GREEN MOVERS OF AMERICA.

!! Highly Satisfied!!

Did everything very smoothly without breaking anything. Overall, I'm satisfied.

Good Customer Service

Good Customer Service. Packed very well and moved everything safely without any damage.

Excellent!!!

They were efficient, professional and friendly.

Prompt and very fast!

Efficient and well-organized. They were on time, packed everything neatly and quickly. Nothing got damage.

Very Good!

Very Good Movers. Excellent Team Members. Hassle-free Move.

"Very friendly movers"

They were good and very friendly. No issues with them.

Guys were great!

The guys were great. They came and loaded everything nicely without any damage. But only thing I was not satisfied with these movers was the price. They gave me one price and ended up with another. This is the only thing I was not happy with these movers. Rest of the things were fine.

Very nice customer service!!!!

Very nice customer service. These movers were very friendly and very professional. They did the job on time nicely without any issues. I'm happy with the services provided by them and I would recommend these movers to others.

Hassle-free move!!

Very Professional. Wrapped and packed well without any damage. Hassle-free move. Good Job!

Excellent!!!!!

Excellent! Hassle-free service. Everything went smoothly.

Very Helpful!!

They were very helpful. They came on time and packed well, loaded and unloaded all our items. Everything was good!

"Courteous & Professional"

They were on time and did the job on time. The crew were courteous and professional. They moved everything safely within the estimated time. I was really happy with the services provided by these movers and will definitely recommend these movers to others if they needed.

"Very careful in handling stuff"

Actually, it was raining at the time of moving, but the crew members were excellent, they came on time, took care of everything and moved our stuff smoothly without any damage. I would definitely recommend these movers to my friends and relatives if they needed.

Nice Movers!!!!

These movers were nice. The crew members were fantastic. They were very gentle and polite while moving goods. Thanks to the whole team for your support!!!

"Pretty Nice Movers"

Pretty nice experience. They were good, efficient and did a great job!

"Very Please with their Services"

Very pleased with the services provided by the company. Excellent customer service and very good team. It was a wonderful experience with them.

Fabulous team!!!

I was okay. The guys were fabulous except some of my furniture got scratched when it was unloading from the truck but that's fine. No other issues with them.