First National Van Lines are liars,frauds,and thieves. First off,please be aware that First National is a BROKER. They do not actually do the moving themselves. They give you a quote to get your business,then they outsource an actual moving company to do the move. That means if something goes wrong or there's a problem with the estimate on the day of your move,they are NOT available to help you. You're stuck working with the moving company to whom they outsourced the contract. In order to win our business,First National Van Lines intentionally misled us about the estimated cubic feet required to move our three-bedroom home from Atlanta to Minneapolis. By vastly underestimating the amount of space needed,their initial moving quote came in several thousand dollars below the competition,and so they won our business. But then came the day of the move. The movers inform us of the actual amount of space required to move our three bedroom house,and the actual total cost of the move. Nearly THREE TIMES what First National had quoted us. The moving company informed us that brokers pull this sort of stunt regularly. Often the unsuspecting customer doesn't find out about the actual cost of the move until their stuff is already on the truck,and then they are FORCED to pay the full amount if they want their stuff back. "And then,you can sue them afterwards," the moving manager told us. He also told us that this sort of lying,deceitful business practice is the NORM with First National. They get away with it by claiming,"Hey, it was just an estimate."I asked the moving manager why they kept doing business with such a shady company. "It was either that,or go out of business," was his excuse. I ended up renting my own U-Haul and had to drive it myself from Atlanta to Minneapolis. My fiancee and I will be registering a complaint with the BBB. If you do not want to get ripped off,work with a reputable moving company directly - First National Van Lines wins business by scamming you over. Also,do not believe these fake five-star reviews. Scroll to the one-star reviews for the real story. Oh,one more thing. We were supposed to move on a Saturday. First National told us that someone would call us on Friday to confirm the move time. 9pm Friday rolls around,no call. We spend an hour calling salespeople (since their offices are closed) trying to find someone to confirm if the move is happening. When we finally reach someone,they tell us,"Sorry, we'll be moving you on Sunday instead. We'll give you a discount because of the screw-up." Obviously we never received that discount either.