Worst Company EVER !!
Went through a broker (had no idea that I was even using one. They never told me.) It was called Medal of Honor movers. I was quoted a price. They called a week later for a final inventory and, of course, cost went up. I was told that it usually ends up coming off at the end, it didnt. I paid 2000.00 over quote. NOW, for the best part..I moved to NC on Nov 21. I called them with a delivery date of Nov 25. On the 26th, I called and a woman told me that, "That ain't gonna happen before Thanksgiving." There was a man in the background telling her what to tell me. They told me to call after Thanksgiving and they would know more. I tried to call them 10 times on the Friday after. No answer. I called on Monday and got the ever gracious Dennis on the line (sense the sarcasm) This guy has NO customer service skills..at all. He informed me that my contract said no delivery for 30 days. It didnt say that. He told me he had NO idea when he was going to send my belongings, because he needed another customer going south, so he could do them both at one time. I told him I don't want him to do that, I paid alot of money and I was now in my home with NOTHING. He said, "I dont know what you think I can do. This is how it works" (no one ever told me that) December 1st and nothing. Another phone call with the delightful Dennis. This time, he screamed at me and told me my belongings were still in Michigan. December 5th, Dennis says he may have a truck going south in the next few days. On Dec 10th at 2:47, I received this text, "Hey this is XX with 8 mile moving just calling to let you know i will be in NC tonight ill see you in the a.m between 1130 and 12. Give me call back if you have any question payment is $997.48 can you please pay in cash." I had a job interview the next day at 11. I called XX and he said it was no problem, he would wait for me. The next day, he calls me at 10:30 am and says he will be at my house in 30 mins. WHAT ?? I called him again, and he said no problem, he would wait..again. I called on my way home and he said they were at Walmart, but would be to my house shortly. The guys that delivered were nice enough. They did bang into walls several times. Now, for the good part. They broke several hundred dollars worth of things. I find new things broken in every box I open. Then, I opened my dresser drawer and guess what !! A family of mice had made a nest in my clothes. I have NEVER seen so much mouse poop before !! They even chewed on my clothes to make a nest. Long story short, when you book a move, ask if they are a broker. If they are, find out what company they are going to use and research them. Do NOT use 8 Mile Movers for anything !! Dennis told me they did not have a website for me to leave comments on, so I am happy to do it here. Dennis told me I was abusive because I kept calling him demanding to get my stuff delivered. Its MY stuff and I paid ALOT of money, shouldn't I be able to get my stuff when I ask for it ?? Stay AWAY !!