10 Stars for Element Moving and ...
A few months ago we moved from Dallas to Ohio and we chose a great company- Element Moving and Storage. When my husband told me that we needed to move beucase of a job offer, I was exceited about moving but stressed about the actual moving process. I loved Dallas, we were here for 6 years and after our last move, I wanted to make sure I made a good choice in a moving company this time. Last time we moved was very hectic and unorganized.
We had about 7-9 phone calls from moving companies. Of those, we had 4 come to our house to give us onsite estimates. We chose Element Moving- a local Dallas Moving company- because from the get-go, we received such great customer service from the sales person, Heather, and from Lee, our onsite estimator.
When the moves came to our house, they arrived as scheduled at 8am sharp and were all in uniform. They showed up with 2 trucks and 4 men. They were all very polite and professional and they got right to work. They packed all my personal items, including my porcelain collection which was handed down to me by my grandmother (this is the main reason I chose a professional company, I would never leave these sentimental figurines to armatures) and kitchen and wrapped my furniture with special moving pads to protect all of the furniture. They also made a special wooden crate for a marble top table which I was able to keep in case we moved again.
My estimate was a few dollars more (like $400) but that is because I planned to sell some items in my garage sale, but they didn’t sell so we took with us. I had a few items to donate, and the Element crew took them with then and donated them to a battered woman’s shelter in Dallas. I loved the way Element Moving and Storage is so connected to the community and the ways they “gave back".
The only minor incident was that they made a hole in my wall because a piece of furniture was too big, but the next week they arranged for someone to come out fix it. I understand that things happen when you move, but I was very impressed with the way Element Moving resolved the issue!
When the movers arrived in Ohio I had a different, yet as good, crew. Again, they were on time, arrived exactly on the day I requested. Reassembled everything and put the boxes where I requested.
If I could give them 10 stars I would! They made my move easy, fast, efficient and always had answers for me when I needed them. I can be pretty annoying, and I called many time with various questions, and every time someone answered me. From the sales team, to customer service to the movers, Element Moving and Storage was the best!