Ernest Moving & Storage Inc

DO NOT HIRE - UNRELIABLE, RUDE AND ...

DO NOT hire this company!!! Extremely disorganized, rude and UNRELIABLE company. They didn't show up 2 times for pick up for interstate moving. they promised to deliver within 12 business days, until now nothing has been delivered. Everytime I ask them for the update on the delivery date - they ignoring me and don't respond fully on my questions. In the last 2 weeks I kept asking if truck with my load is on it's way to Florida 4-5 days later they lying by telling me that Truck broke down and driver will be calling me. They charged me almost fully in advance upon pick up. They have somebody named Igor and Alex (russian speaking operators) completely unprofessional and deceptive. According to the department of Transportation they are not licensed to do interstate moving. So basically it's SCAM. DO NOT use this company. Dealing with them is extremely frustrating and stressful

Reliable Movers

The guys from Ernest moving

Worst possible movers

This is the most unprofessional movers. Owner Alex is a man of no business ethics. On phone he agreed to one rate and later the person who shows up has a different rate. There are so many hidden charges that were never told. Wouldn't recommend this company to anyone ever.

so efficient and professional

I never felt the heat of the move just because of Ernest moving and storage. Their sales rep and his team were so efficient and professional that they never let me feel the pressure of the move. They came prepared for the task; they knew what they were up against, kept their cool and worked as a cohesive unit. At no stage they panicked and showed any signs of stress. I thank them for managing my move so well and for keeping the moving cost within the quoted amount.

very happy with their service

Finally I had to change my home because of my wife but now I am feeling that I did good to change the previous home. However I used Ernest moving and storage for the move and they did really well to provide us a timely and smooth move. Movers were quite fast and very efficient too. But I liked their innovative ways most. They have their own ways to deal with the problems, which were pretty effective too. I am very happy with their service and the amount they charged. I would love to use Ernest moving and storage again if I need to relocate sometime in future.

Scammers, Guaranteed fees if moving to ...

I hand measured everything the night before pick-up - 520 cubic feet for a simple 1 BR move. However, I was advised to increase my initial quote to 667 cubic feet just in case. When I hesitated, I was reassured that I could not be charged for space not used (ugh please learn from my mistake and don't fall for this trick). On the day of the move, when I asked the foreman to have my estimate adjusted for space not used, he said I’d get a call the next day for an adjustment since my items were going to storage for a week (storage was supposed to be included, so that didn’t make sense to me either). I asked for certain furniture to be packed a certain way to conserve space, but he waved me away and said not to worry - he implied the estimate would be brought down. Red flag, red flag, red flag! I never got a call. I reached the customer service manager, Steve. He said based on how my items stacked, my items took up over 800 cubic ft so I was lucky I wasn't charged more. A 1 BR NYC apartment for a single person takes over 800 cubic ft?? I don't think so... I had rid a lot of my stuff too. Then, the company called the day before my move-in to inform me of a new $500 fee for a shuttle. Steve said that all Boston moves require a shuttle because their large truck won't fit in Boston by law. Funny that was never mentioned before. Funny that I've moved within Boston multiple times and never had a problem. Another employee informed me that the driver had been by and didn't think he could bring a large truck to the front of the apartment. I explained that my building has a loading dock made for massive trucks. I sent photos of the loading dock, but then I was told the street was too narrow. I live on a 5-lane road with unloading trucks using the lane closest to my building all the time... My friend had her car picked up by a car-carrier truck in front of my building without issue. When the movers showed up over 6 hours late (NO ONE kept me informed of delays, and at this point, Steve threatened to charge me $5k if I tried to contact again; so terrified, I stopped contacting), the driver had no idea there was a loading dock, and the movers admitted that any-sized truck could’ve fit there. So why did I get charged $500 for a smaller truck? Turns out they were using this rented truck to pick up another move in Boston after my drop off. So guess I paid for the rental fee for this other mover. My most appalling experience was with the customer service manager, Steve. He should be fired. He belittled my educational background and mocked my ability to read contracts. When I revealed that I was doing this move alone and was stressed, having been deployed to COVID units as a healthcare worker AND not wanting to exacerbate a personal medical situation, he said if I contacted him again he would charge me $5k before returning my belongings. Nice guy.

Buyer Beware

This was the worst experience we have ever had with any vendor. They oversold and under delivered. Our move was on June 1 and we were moving into an apartment that had a strict moving time from 10am to 2pm. We booked this well in advanced and the person that my wife spoke to an emailed stated that the movers could put our new stuff that was still in the box together. That they were professional movers and would be there at 8:30 on the day of the move. We called them at 8:30 to hear the truck broke down and they would be there at 11:00. When we called again at 11 we were told 45 minutes. they got to our house to 2pm. At that point our move time was over but the apartment building let us move in any way. The movers were unmotivated and unable to put things together and almost dropped our piano after we were told they were charging us 65.00 to wrap the piano. They were not able to put anything together and still charged an extra hour. What was suppose to be an hour truck drive took an hour and half and lied about traffic. Due to COVID there was no traffic. I called the company to complain and the salesperson kept apologizing to me until the movers left then blamed me for their mistakes. We called customer service the next day when they told my wife she would get 100.00 refund and an apology from the owner. We received 50.00 deposit back but no letter from the owner. Buyer beware. I have emails and texts to back this up. I am also writing to the better business borough.

delightful moving experience

I moved several times. This time I hired this company. I’ve never had such an easy and quick move. Very professional, accommodating, kind, great service all around. The movers were polite. They arrived on time and took care with all our items. They made the delivery on time and my every single piece was arrived in a perfect shape. My mom was so happy to see their service. Thanks to these guys for giving me a delightful moving experience. The entire process was headache free.

Delivery was on time

I heard many people saying bad things about the moving company movers who come just to sit around the home and they end up doing nothing. But movers from Ernest moving

no hesitation

I wanted to drop a brief note to say that my experience with this company last week was outstanding. Customer service guy was very helpful and responded to all my queries promptly. The communication from both her and the team on the day was fantastic. My wife and I really appreciated the courtesy and helpfulness of all the staffs. I would have no hesitation recommending them to anyone else.

highly recommend

I would highly recommend Ernest moving

I’d highly recommend.

Very happy with my movers!! They were on time, professional, and had great moving tips. They were patient with me and responded with questions before the move right away. I’d highly recommend.

Thanks for your great work!

They arrived one hour late but they made sure to message us in advance and let us know about the delay and stayed long enough to finish the move. They stayed until 11:30 pm with no complaints and got the job done! Very nice and professional team of two. Thanks for your great work!

They were absolutely the best!!

I am so pleased by the great team that helped my move of a sofa today. They were absolutely the best I have experienced. The professionalism, care, communications, efficiency were just a few attributes I can say. Would definitely use them again and will highly recommend to anyone.

These guys did a great job.

These guys did a great job. Professional and friendly. Hired them to help move several items throughout the house and garage to prepare for a move. Would definitely use them again.

Very Professional!!

The young men who helped with my small move were friendly, professional and especially careful with my belongings. This was the best mover I have had using. I will definitely use them again when I have another move. They were also able to accommodate me at the last minute!

Happy Customer Service!!

Ernest Moving

They were flexible and accommodated.

Although the movers were delayed, they kept in communication with me and once they arrived, they were quick and very professional. They were flexible and accommodated involved requests on the delivery end of the trip. I was completely satisfied with the movers and would definitely hire them again.

2 thumbs up!!

The movers were very professional and did a great job. They helped us load our truck and were a great value for the price. Highly recommended. Only downside was they were a little late but we were very flexible on time.

So impressed with their work ethic!!

They moved at a quick pace but being very professional and using all safety measures to not injure themselves or our belongings! So impressed with their work ethic and their ability to take direction. Thank you very much!

Very professional movers!

Very professional movers! Arrived 5 minutes before the scheduled time and worked hard to make sure everything was right. They had to move my couch down a narrow set of stairs and bends. They were very patient and professional the entire time. I would hire them again if I need to.

We truly wouldn’t use any other ...

This is our second time using Ernest Moving

Very pleased!!

Right on time, careful moving furniture. Polite and worked hard! I highly recommend them. I bought a couple of pieces at an estate sale - with glass. They wrapped and prepped like it was a long distance haul! Very pleased!!

These guys were seriously amazing.

These guys were seriously amazing, they came and packed the truck under an hour and then moved my heavy furniture three floors up with no complaints. They kept me in budget and even put my furniture back together! Ask for them!!

I would use them again!

I hired Ernest Moving

2 thumbs up!!

They were very professional and quick to respond. They worked very hard to get us packed in a short amount of time. I highly recommend them.

Great company!!

Great company!! They were able to move me on short notice, gave me a great deal and made my move so easy. Movers were very professional and efficient. They got to work right on time and didn’t stop until it was complete. I’ll definitely be using them again.

They did an awesome job.

10 stars! They did an awesome job. Very professional. Very timely communication. Very efficient. Everyone hates moving but they made it so much easier. They took the time and care to make sure nothing was damaged and they were very friendly and personable. Thank you!

These guys are great!!

Movers arrived on time and were very professional and polite. They made sure furniture securely padded and boxes were taped securely for the move. These guys are great !!

Thank you guys!!

This is the second time we use Ernest Moving

Highly Recommended!!

He and his team were wonderful, moving everything quickly and efficiently. They even went above and beyond and hauled several things I no longer needed. I will recommend them to everyone I know in need of movers!

Expert move

Movers should to stay vigilant and mobilized. I think that these two options are the key to the company of a high-level. They made my move relaxed and prompt. The customer services are rather quality-oriented than in any other company. So I am happy to find these guys!

Five stars

Yes! They helped my aunt to move the bouncy castle that she bought for her grandchildren. I know it sounds weird, but I fully satisfied with the services provided. Next time my aunt will cook a delicious apple pie for your team movers.

Great Job

This is a long over due review. We used Ernest Moving twice year. Both moves went extremely well. The movers were on time and extremely professional. They were very hard working, fast and careful. Nothing was damaged! I would definitely use them again.