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Excellent Moving

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4.0(14) Reviews
Accuracy of Estimate 3.8
Moving Services 4.3
Packing Services 3.9
Professionalism 4.1

79% Recommended based on user reviews

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Membership(s) & License Info.

Member of BBB: Yes
License Info: US DOT # 1538919
ICC MC # 572794
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 1/4/2000

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Excellent Moving Location

Address

Excellent Moving
6 Dexter Avenue
WatertownMA 02472 USA


Contact Info

Phone: 617-926-2008
Fax: 617-926-2099



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Reviews

No Photo Ed
November 4, 2014

5.0

Very responsive and pleasant to deal ...

Very responsive, The representative who booked the move [was] very responsive. They showed up when they said they were going to show up. They kept in touch through the process. Thu guys who came to move the furniture were extremely courteous and extremely careful. And very pleasant. Very pleasant to deal with.

Origin : Brewster, MA
Destination : Plainfield, NH

No Photo Ron
October 28, 2014

2.8

Well I got all my stuff alright but I ...

Well I got all my stuff alright but I was surprised at the prices. I was given a price by a woman I had spoke to, she gave me a price on the phone of $267. That's $89 an hour. Also I asked her for 10 boxes, no furniture, all clothing and books. I live at a nursing home and I had half a room there but I did have some books that I had piled up in a bookcase. I had a lot of clothes there, summer and winter clothes. They packed those up in a box or maybe 2 boxes for me. My books they packed them up in a box and some radios also, they packed the radios up in a box. They delivered them here at my nursing home where I am and it cost me 400 and some odd dollars. I was very disappointed at that. I was charged nominally I paid for boxes and nominally I paid for tape, and they gave me prices on those 2 items that I paid. I paid 400 and some odd dollars for the move and I'm rather disappointed.

Origin : Bedford, MA
Destination : Malden, MA

No Photo Caroline
September 16, 2014

3.0

Everything went smoothly until the ...

The move was for sending a few pieces of furniture to my sister. It wasn't a big move and I chose the company that called me pretty much 3 seconds after I finished the online form. They were the first to contact me. I gave them the details of what I needed and they immediately sent me back a quote, which was very reasonable. Everything went smoothly until the moving date. They came and took the furniture and then I found out after they delivered it, they claimed it was cash only. It was not very clear when UI booked the move, it wasn't really a big deal but I was not informed that it was cash only. My sister had to go and get the money and pay it. That wasn't only problem. She had a couch in the living room, and I sent her a couch, so she wanted to put the couch I sent into the living room ad the couch in the living room into her bedroom. While they were moving her couch into her bedroom they kind of scratched her door. Now her door has some scratches on it, which she was not happy about. We felt that they didn't really do a professional job.

Origin : Lexington, MA
Destination : South Quincy, MA

No Photo Kyle
August 19, 2014

5.0

They were capable

It was fine. I had everything packed up already so they came in, they took things, put them in their van, and they drove to next place. It was fast, pretty quick. The movers were fine, they were capable.

Origin : North Natick, MA
Destination : Ft Devens, MA

No Photo John
July 21, 2014

3.8

They were good minus some scheduling ...

They did a good job, they were in and out, it was very fast. My only negative is that they really mis-scheduled and we had to do some scrambling. They had told us 12:00 to 2:00 and we had people waiting at the other end and they showed up at a quarter past 5:00. We required some facilities people to be there to assist with moving the equipment into our apartment complex and unfortunately they had gone home by the time the movers showed up. I tried to call and say, "Give us an idea of when you are gonna be there," and they didn't do that. So there was a bit of a hole in their customer service as well. But at the end of the day everything got moved and we were able to work out what we needed to to make it happen.

Origin : Holbrook, MA
Destination : Brockton, MA

No Photo Anonymous
May 2, 2014

3.8

It went smoothly

I think it went smoothly. They couldve been a little bit more careful with my stuff cause ive lost a few things... and they taped everything up except my jewelry box and then they said that it spilled so hopefully nothing fell out.

Origin : Fall River, MA
Destination : Somerset, MA

No Photo Janelle
February 10, 2014

4.8

Great moving experience

They were really good movers and it was a good experience, we would definitely use them again. The staff and crew was very good as well and they were very professional. The packing services were great and everything went very smoothly. They were the cheapest and kept the move within the time that we needed, so we were very happy about that.

Origin : North Waltham, MA
Destination : Woburn, MA

No Photo Allan
December 2, 2013

5.0

Extremely good experience

It was excellent experience and everything was done on-time and correctly. They did extra work and it was very cost-effective. I did receive everything, it was an extremely good experience. Packing was done to my satisfaction and I certainly would like to recommend them. I am going to do another move with this company - we will see how that goes. The crew was very polite and helpful.

Origin : Chestnut Hill, MA
Destination : Ogunquit, ME

No Photo Yana
October 18, 2013

4.5

Friendly crew, great service

It was a good experience. Price was reasonable. I received all the services that I requested. I would recommend them to my friends and family. I didn't use the packing or unpacking services. The crew was very good, excellent. Very on-time and friendly.

Origin : Reading, MA
Destination : Reading, MA

No Photo Nicole
October 16, 2013

3.0

Horrible experience

They just took so long. They weren't pressed for time at all. They broke my lamp. They didn't even put any of my furniture together. They just dropped it off. They didn't put my bed together or anything. They just threw everything down and they left. Horrible, Horrible. The price was okay. I thought they were overpriced for what they did. They didn't do much. And then they asked for a tip. I thought it was pretty gutsy. I have used moving companies before in the past but they were far better than these people. There were three men for this job and it took them way longer than I had a two-men job when the last time I moved. And they were great. They didn't ask for tips. I think it is pretty rude. If someone wants a tip you don't ask for a tip.

Origin : Peabody, MA
Destination : Peabody, MA

No Photo Jessica
December 4, 2012

3.0

Beware

November 1st I hired Excellent Movers for a 1 bedroom apartment-to-apartment move. There were no boxes to move just a small 1 bedroom apt living room, table and chairs, bed, media chest, and my TV and stereo took over three hours and a $100 difference beyond a fair estimate. The movers were very slow stating they didn't want to scratch my furniture. However, after they left I found my new bed, sofa table, and superior grain leather couch scratched. Also, my brand new sound bar and speaker system wasn't working after they last touched it. I complained and they wrote me back stating and I quote "Our foreman stated that during your move you said that a previous moving company had left damages to your furniture. After reviewing the damages with the foreman as well as my supervisor we have concluded that Excellent Moving and Storage is not responsible for the damages done to your furniture. My furniture had never been moved and had only been delivered to one location since purchase, which I have evidence. I am appalled at the lie to try and cover up and the deception by falsely advertising that if they damage my things I am insured. Buyers beware! They said the damage they caused is pre-existing so they don't have to process an insurance claim. I wish I had gone with another place because this is a very costly mistake choosing the wrong moving company.

Origin : Boston, MA
Destination : Boston, MA

Quoted Price : $240.00
Actual Price : $350.00

No Photo Ruchika
September 21, 2012

5.0

Very well-executed move

I would like to admire the services done by this moving company. They were efficient, and the crew was very polite. Three men came to my home, and they did their job in a timely manner. They gave an estimate of 3 hours, and they completed it in 2 1/2 hours, which was an amazing job done by them. I would recommend them to my friends and family who want professionals for the job.

Origin : Framingham, MA
Destination : North Natick, MA

No Photo Stacey
April 17, 2012

3.5

Good Job

They did a great job - some surprise expenses such as use of blankets and tape (i actually had my own tape) - but good job, everything protected, they pointed out any nicks a head of time they saw - professionals

Origin : Natick, MA
Destination : Merrimack, NH

Quoted Price : $480.00
Actual Price : $550.00

No Photo Matthew
August 4, 2011

4.2

Great experience!

They showed up early and had my entire move done in 3 hours. It was 95 degrees outside, and much hotter in my third floor apartment. The two guys they sent were machines! They did not stop once, I kept refilling the water bottles, and they didn't complain once. I would definitely use them again! Matt

Origin : Waltham, MA
Destination : Waltham, MA

Quoted Price : $600.00
Actual Price : $400.00


Excellent moving and storage renders professional and quality moving services for any type of move, local, long distance, and commercial moves along with packing and storage services. We measure our success through the friendliest customer relations with quality services. Customer satisfaction is our priority. We also deliver storage facility but charges are imposed additionally. We aim to give you the highest level of security for your valuables through insurance services to take care of your belongings.

Local moves

Excellent moving and storage provides local moves to move within the state. The local moves are charged on hourly basis. We serve you with best local moving services to make your move easy. We charge separately for the supplied packing materials which include boxes, wrapping paper, tape and others. We offer free delivery of boxes to your home. Our representatives offer free in-home estimate.

Long Distance Moves

Excellent moving and storage offers long distance moves to ease your stress. We charge by the cubic foot, and /or by the weight. Our moving services are customized to serve you anywhere across the continental United States. Our representatives provide you free in-home estimate.

Commercial Moves

We provide commercial relocation services to move office equipment. Our staff is efficient and experienced in office relocation services to make your office relocation stress free.

Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 3
Drivers: 4
MCS-150 Form Date: 10/21/2013
MCS-150 Mileage (Year): 25,000 (2013)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
6 Dexter Ave Watertown, MA, 02472
Phone: 617-926-2008

Mailing Address:
6 Dexter Ave Watertown, MA, 02472

Last Updated Date: November 28, 2013

Property Passenger Household Goods Private Enterprise
CloseCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active None None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.08/25/2006
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierThe Commerce Insurance Company
Policy/SuretyBDHJLZ
Posted Date06/15/2011
Converage From and To$0 - $750,000
Effective Date07/06/2011
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierHanover Insurance Co.
Policy/SuretyAWN3534193
Converage From and To$0 - $750,000
Effective Dt. From and To 07/06/2008 - 07/06/2011 Replaced

Insurance Address

CarrierArbella Protection Insurance Company
AuthEva Carroll
Address1100 CROWN COLONY DRIVE QUINCY, MA USA 02169
Telephone617-328-2523
Fax617-328-2484

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 3 3 0 0
Out of Service 1 0 0 0
Out of Service % 33.3 0 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
- - - -

Unsafe Driving

MeasurePercentileThreshold
00%
65%

Vehicle Miles Traveled (VMT) : 25000
VMT Year : 2013
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 3
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
4.8< 3 insp. w/viol.65%

Relevant Inspections : 5
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 2
Total Hours-of-Service (HOS) Compliance Violations : 4

Driver Fitness

MeasurePercentileThreshold
1.2< 5 insp. w/viol.80%

Relevant Inspections : 5
Total Inspections with Driver Fitness Violations : 1
Total Driver Fitness Violations : 1

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 5
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
3.33< 5 vehicle insp.80%

Relevant Inspections : 3
Total Inspections with Vehicle Maintenance Violations : 1
Total Vehicle Maintenance Violations : 3

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 3
Vehicle Miles Traveled (VMT) : 25000
VMT Year : 2013
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 3
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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