Flat Price Moving LLC

5 Reasons Never to Hire Flat Price ...

1. They jack up your prices when they arrive. Flat Price is a go-to choice used by notorious moving “broker” Empire Moving. Empire will give a very attractive quote for your move and send Flat Price to your home, where the Flat Price foreman will tell you, “Ohhh, you have way more stuff!” and triple the amount of the estimate. Case in point: Empire gave me an estimate of nearly $8,000. Flat Price came in and said, “That’ll be $20,000.” After I recovered from a panic attack and contacted Empire, they shrugged and said, “Well, we gave you an ‘estimate.’ The movers make the call.” And what can you do at THAT point? The movers are at your house! You’re stuck. It’s a cozy arrangement that Empire and Flat Rate have. If it’s looks like a scam and walks like a scam, it’s a scam. 2. They lie about delivery times. In Flat Price’s world, it’s always “next week.” Our move was estimated to take “at least” 5 days. It ended up being 7 weeks. Each time I called and actually got through to a live person (see Reason #4), I was told about delays with a truck coming back from Florida or some issues with weather, but the bottom line was always, “You’re on the list. The truck should be there next week.” This was never true, until Week 6, when they were teetering on the edge of contract violation and we threatened legal action. Hey look! Our stuff arrived on Week 7! 3. They lack the resources for a big move. Sure, there’s a nationwide trucking shortage. But if you’re Flat Price and you KNOW you’re shorthanded, then why make promises you can’t keep? In fact, why take the job in the first place? Managing customer expectations should be important. And THAT point brings us to… 4. Their customer service doesn’t exist. Got an issue? Can’t imagine why! If you have a basic question, such as, “WHERE’S MY STUFF?” the friendly staff at Flat Rate will… not help you. The main customer service line will respond only to questions about appointments. If you have a question about the whereabouts of ALL YOUR STUFF, they’ll direct you to Shipping, where you get a recording that tells you to leave a voicemail, followed immediately by a second recording, “We’re sorry. Mailbox is full.” Seriously, I called for weeks. Try it. 5. They will break your stuff. Our belongings finally arrived after 7 weeks. Our daughter’s bed was broken. Our air purifier was broken. Our dining room table couldn’t be reassembled. Glassware and kitchen items were broken. Care for your belongings is clearly not a priority. Bottom line: Stay away.

SCAMMERS

I moved from South Jersey to Austin Texas and they charged me $12,000 ( YES TWELVE THOUSAND) for a 2 bedrooms apartment. The second bedroom only had a desk and chair in it. They lie about times, dates, pricing, anything. Not to mention, EVERYTHING came damaged. Apparently there was a hole at the top of the trailer and my stuff all got submerged in water. Pieces of furniture were missing, mold and mildew were all over everything. It was just a mess. When picking up my stuff, the person that was overseeing everything suggested that I tip them $900 total for the three of them moving my items ( they were there for a hour). Everything about the process was sketchy and weird and I should have trusted my gut. Please please do not hire this company.

125 Days Later and Still NO Delivery

They picked up our household goods and charged DOUBLE the estimate provided by the broker. Now, they've only delivered 30% of our household goods, much of which was seriously damaged, and now we can't get any response from them on where the rest of our shipment currently sits or when it will finally be delivered.

DO NOT USE THIS SERVICE

On the day of pickup they continuously missed the timeframe for pickup so I had to call and ask for an update. This went until they said they wouldn't be able to make it. I had to leave to my new home in South Carolina so I made plans for a neighbor to be there for pick up. They then called me to let me know they were 30 minutes out. I did like those movers, very nice and respectful, we had some very pleasant conversation, they broke everything down and moved it out for me. Then my stuff was moved away and I did not see it for 24 days. Communication was abysmal. They could never tell me where my stuff was or when I could expect it, only that my 1 bedroom apartment was going to cost me $7,200 for 68 items, none of which were particularly heavy. We were able to come to a conclusion that was crazy and settled for $4,700. As I was waiting I would periodically call for an update. They would tell me my stuff was on it's way and to expect it in 3-5 days then 2 days later tell me they're shipping it soon and to expect it in 5-7 days. All this time I still did not have a contract with them. Today when my stuff arrived the team unloaded it, setting everything into my apartment. I was taking inventory as they brought everything in, I hear their truck start and them pulling away, I ran outside to try to stop them but they did not stop. I tried calling them repeatedly, they never answered my call and then blocked my number. I called from a different number and they picked up, spoke into the phone, I said my name, they went silent for a little and hung up. I still did not have 14/68 items I moved with them, I did not sign any paperwork saying I received anything from them, they did not put together any of the furniture the company originally took apart. I called the office stating this problem, they said, it's okay, we don't need your signature for delivery, everything else you can file a claim. THAT'S NOT GOOD ENOUGH! They have my money so now they're done with me? I was charged an exorbitant amount and a fifth of my goods were not delivered and what I do have, glass is broken, chairs are broken. They did not even take most of the moving blankets off my stuff. Save your money and your sanity, please learn from my mistake and DO NOT HIRE THIS COMPANY FOR YOUR MOVE!

Good guys greatservice

These guys were great we were able to move on our request date and the people who moved us were super professional. They packed our things with great care and were able to disassemble everything in the proper way. They were true to their price, after experiencing a bad moving company from our past move I was scared that it would happen again, but these guys were amazing.!!!