Friendly Movers Inc

WORST MOVING COMPANY

DO NOT USE THIS COMPANY. When I first reached out to Friendly Movers about my move, they told me it would be 7 business days from when they picked up my belongings in DC, they also originally quoted me a smaller number for the entire move. Both of those reasons are why I went with Friendly Movers. They picked up my shipment December 12th, I did not receive my belongings until January 16th. I called almost every day for weeks and it wasn’t until January 5th that someone finally gave me a reason for the delay, which was that they messed up and didn’t put my “shipment” up on the van lines. I was told I would be compensated for this since it was entirely their error. This entire move was a complete nightmare, from the under quote, to over a month it took to get my belongings, the lack of transparency/communication, to the payment issue and truck breakdown. I have moved before and used a professional moving company, and this was by far the worst moving experience I have ever had. I still have not received my promised "compensation" and have they have since stopped answering my phone calls. Save yourself and do not use this company.

Nice Packing and handling

Moving was great. They came on time. They took good care in wrapping, loading and unloading all the things. They handled nicely and moved all my goods smoothly without any damage. I would definitely recommend to my friends and family.

It was a good experience..

They came on time, they moved us in a timely manner and they were overall professional and the pricing was phenomenal.

It was good, very good!

It was good, very good. They were polite and friendly, they moved everything i had to move. The only problem is i have a lot of antique furniture and one of the pieces had a mirror fall off. And I was going to call them to see if it was in the car. It was already loose so I cant blame them. I forgot to tell them about that.

Pretty good

It was pretty good. They were really quick and professional.

It was perfect

It was perfect, everything went well. They were less than an hour, so it was good.

Chair and Ottoman

Friendly Movers did a great job of de crating the chair and ottoman for the customer to pickup. Good communication.

They were on time and very helpful. I ...

They were on time. They were very helpful. They wrapped everything. I asked them to put things down on pads on the floor so they wouldn't scratch up the floors. They were pretty good. I would recommend them.

It was okay. They got the job done.

It was okay. They got the job done

They did an excellent job.

It was pretty good, it was excellent. I appreciated them being available at the last minute. They showed up on time and finished their work quite promptly and efficiently.

Experience was good!

My experience was good, they knew what they were doing. There was very minor damage, but it was good overall. The pricing was also reasonable.

Great move

This was the best move I've ever had. They arrived on time, came prepared to work and stayed on budget. Efficient and professional. If I ever have to move again (I hope not), I will definitely call them first.

Nice and efficient.

They were nice, they were efficient and they were quick.

I would use them definitely next time!

They were very prompt. They came even before-they were supposed to come at 10, they came at 9:30 which was perfect timing. They even spoke our language, which was perfect--Spanish. I speak English, but for my husband to know what was going on. They were really very friendly...I would use them definitely next time I buy a home.

Very kind and helpful.

They are very kind and they prepared everything so they helped me to move very easily. They were very helpful.

They arrived and finished on time.

They were prompt, they ... Covered everything. Everything got here in good shape. ...They were right on time, they picked a time that was convenient for me, they arrived on time and they got done when they said they would.

The movers were timely and friendly.

They were on time, friendly, worked hard. Quickly.

Minus some scratches on the furniture ...

They were pretty good, however they did scratch a few pieces. The pricing was very good. They did do it in a timely fashion, but they did scratch a few pieces. Besides that everything was wonderful. To be honest, I don't know if we would use them again ... They were pretty deep gouges.

The movers communicated well and were ...

It was great. They called me back immediately ... They gave me exactly what I needed and were there on time. It was perfect.

They did a good job moving me but ...

Everything was fine up until they told me I had to pay for the mileage. [They didn't] ever say that ... And then he wanted me to pay before they moved stuff into the house. ...Those were the two things I didn't like. ...I mean they did a good job, you know, they moved the furniture nicely, no damages or anything like that.

They were very thorough with my ...

[It went] very well, they were on time. They were very thorough with my requests and packing up actual items and stuff. It was raining that day so the weather was inconvenient and they really did a good job getting the furniture in the truck and moving everything quickly and in good shape. Everything that I asked them to move when we got to the house it was still in good shape. [The movers were] very nice, very friendly. They followed directions very well, yea it was good. They did [give me a price quote] and I didn't really like the fact that the packing supplies they had to use they did charge me extra. I didn't really know much about the pricing until the day of the move, so it was a little tricky.

My Best Movers

I'm in the military and in my career in the military I moved constantly overseas and within the US. I have no words to express my gratitude Friendly Movers for making this moving experience a pleasant one. No doubt this move in comparison with previous move was the BEST. The professionalism from Customer Service to the moving crew is commendable. The moving crew led by Javier was very courteous, and demonstrated EXTREME cautions when moving our furniture. This crew gave us peace of mind because they knew what they were doing, Their willingness to help, HONESTY and kindness toward my family speaks volumes about Friendly Movers. I couldn't choose a better moving company to handle this move. It is my responsibility as a customer to provide you and this company with this review that HIGHLIGHTS how its employees are representing your company in this busy Washington DC metro area. Once again THANK YOU for making this experience a PLEASANT ONE!

Late Arrival and Cost More Money

An assured 4-hr. move turned into an all-day 8-hr move; due to the movers arriving 1/2 late. I had sit aside 6-hrs because I had furniture that needed to go into storage. Movers was scheduled to arrive between 8-10am, they arrived @ 10;30am. Then the movers, stated they do not start til 10am. These days you have to reserved the loading docs to get moved into an apartment. Being the movers started late, that caused them to arrived late at the apartment, by the time they pulled in to unload they had to pull out to let someone else's truck get in to the docs. That caused a 3-hr delay before my furniture got moved into my apartment. I was totally disappointed and this was ridiculous. PUNCH LINE. When I call the office to complain, I was instructed to send my concerns in writing to the manager on Monday. Well the person I was voicing my concerns to on the phone on that Saturday, was the actual manager I spoke to on Monday. At that time, he told me he could not say anything unitl the job was completed. What a RIP-OFF.

All my important keys went missing.

The major problem that I had with them is that when they came to move me, my keys went missing and they were very important keys. I was like, "What is going on with these keys missing" and I had to get another set. Later on, I went on the website for reviews and other people, clients said that they were not to be trusted, that they were thieves, that they had some bad experiences. What happened was, they went ahead and moved me, got their money, took it through my checking account, but I just wasn't happy that my very important keys went missing (my safety deposit box keys). I had to replace all of the keys because I didn't trust the situation. The owner said he was gonna call me back, he didn't call me back.

Responsible, on-time and friendly!

The way they were responsible and on-time and friendly, we were very happy to have them. Also, they were one of the cheapest ones.