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Fry-Wagner Moving and Storage Co.

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3.2(3) Reviews
Accuracy of Estimate 2.3
Moving Services 3.3
Packing Services 3.3
Professionalism 3.7

67% Recommended based on user reviews

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Membership(s) & License Info.

Member of BBB: Yes
License Info: US DOT # 133959
ICC MC # 169343
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 2/1/1908

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Fry-Wagner Moving and Storage Co. Location

Address

Fry-Wagner Moving and Storage Co.
3700 Rider Trail South
Earth CityMO 63045 USA


Contact Info

Toll Free: 800-899-4035
Phone: 314-291-4100
Fax: 314-291-1263



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Reviews

No Photo James
October 27, 2015

1.2

Beware the Bait and Switch, ...

I hired Fry Wagner Systems to pack and move a number of pre-packed boxes and other household goods from Arnold, Mo to California. Fry Wagner offered a service to pack the goods into a tote and deliver the tote to California in eight days. I used this service since I did not have the resources in Missouri to handle further packing and shipping the stuff. Additionally the service provided a specific date for delivery in California instead of its standard 19 day window. Having as specific date instead of a two and half week window is important since I travel for business and not always in California for more than a few days at a time. This was a very expensive option. Initially, Fry Wagner sent me a contract that had a higher amount marked than the amount on the quote for the pack and move. The contract was signed only after Fry Wagner agreed to the amount of the initial quote. Almost immediately, Fry Wagner informed me that the eight day delivery schedule originally promised was not convenient for it or United Van Lines. The delivery date then became ten days from pick-up. The shipment arrived in California on the tenth day after pick-up. When the movers opened the tote, we were very surprised at the condition of the contents of the tote. Even the United Van Lines employees in California said that the packing job was incompetent. It looked like all of my personal items were just thrown into the tote. As an example of Fry Wagner’s incompetence, a mirror box was packed sideways with other boxes stacked on top it. I used my credit card to pay for the move instead of a cashier’s check which was a big mistake. Almost two months after the delivery and without notice or explanation, United Van Lines tried to charge my credit card an additional $205 for the move. I had to put a fraud alert on my credit card to stop the payment. More hassles as I had to wait for the bank to set-up a new account and send me a new credit card. Based on my experience, I recommend never use Fry Wagner or United Van Lines for a move. There’s definitely a bait and switch aspect to the way Fry Wagner and United Van Lines do business. Furthermore, United Van Lines tried to fraudulently charge me an amount above the agreed contract price twice; and its packing service was incompetent. If you hire Fry Wagner and United Van Lines for your move be prepared for administrative hassles and trashed goods. There are other more competent movers in the St. Louis area than Fry Wagner and United Van Lines. I strongly suggest using another company than Fry Wagner and United Van Lines. Fry-Wagner and United Van Lines are just despicable business people and incompetent movers. Beware, you will get screwed.

Origin : Arnold, MO
Destination : California

No Photo Najla
October 16, 2012

4.5

Pretty good under the circumstances

The building we lived in was burned and the insurance company hired this company to move us out. Under the said circumstances they have performed well. They were good on time, worked fast and none of the furniture got damaged in the process. I am pleased with what the movers have done.

Origin : Saint Louis, MO
Destination : Saint Louis, MO

No Photo Joseph
March 28, 2011

3.8

Move

Thought the move went fine. The packers came after the movers due to bad / lack of directions. but once everyone was there the move got done. Took a couple extra hours I think because of the travel issue.

Origin : Saint Louis, MO
Destination : Saint Louis, MO

Quoted Price : $396.00
Actual Price : $750.00


Spread over five prime locations that include Kansas City, Columbia, Missouri, Springfield, Belleville and Illinois and with a towering presence of hundred years in the field of relocation, Fry Wagner Moving & Storage has really become synonymous with quality, efficiency and professionalism. Fourth generation moving companies in the business, we at Fry Wagner Moving & Storage always chart that extra mile to make your relocation as smooth as you want. With us, you will really believe that moving anywhere in the world is a piece of cake. No matter where you are moving, or what type of move you are undertaking, expect to get the highest level of quality in every service that you avail from us. Here is a summary for you to have an idea what you can get with us:
  • We at Fry Wagner Moving & Storage offer you high quality services for moving both your household and your business.
  • No matter whether you are moving locally, across the states or internationally, be sure that Fry Wagner Moving & Storage is always ready by your side to make your move a perfect one.
  • We have top class and state-of-the-art warehousing and storage facility where keeping your valuables is just like keeping them at your own home.
  • We even offer Hospitality moving and services for installation.
  • If you are one among them who prefer to do-it-yourself, then you can count on us for providing you with top quality moving supplies and suitable containers for the purpose.
  • At Fry Wagner Moving & Storage you will get the best of manpower who are professional, courteous and trained enough to provide you with the best of moving services available in the industry.
  • We also offer free moving quotes which you can avail to get the right moving estimate
While these are nothing but the prelude to the plethora of services that we offer, you may also like to know that Fry Wagner Moving & Storage is the proud owner of a number of prestigious awards. These awards include, Agent of the Year Service Excellent Award by AMSA, President’s Quality Awards 2008 by United Van Lines and many others that speak of our dedication to our work, our excellence and the consistency that we have maintained throughout. So, come, visit us and take this acquaintance further to make your move the best one you have ever experienced.

Entity Type: Carrier
Operating Status: Authorized For Property
Out of Service Date: None
DUNS Number: 64-845-54
Power Units: 44
Drivers: 26
MCS-150 Form Date: 7/30/2013
MCS-150 Mileage (Year): 2,870,000 (2012)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
3700 Rider Trail South Earth City, MO, 63045
Phone: 314-291-4100
Fax: 314-291-1263

Mailing Address:
3700 Rider Trail South Earth City, MO, 63045

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise
TickCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active Active Active
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes Yes
On File $750,000 Yes Yes

Authority History

Subno
Auth TypeProperty Broker
Original ActionGranted
Original Action Dt.11/26/1985
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierVanliner Insurance Company
Policy/SuretyCMA3049400
Posted Date05/11/2012
Converage From and To$0 - $750,000
Effective Date05/01/2012
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierVanliner Insurance Company
Policy/SuretyTRT3049400
Converage From and To$0 - $750,000
Effective Dt. From and To 04/01/2003 - 05/01/2012 Replaced

Insurance Address

CarrierAmerican Automobile Insurance Company
AuthCarolyn Nichols
Address777 SAN MARIN DRIVE NOVATO, CA USA 94998
Telephone714-368-6303
Fax415-899-3600

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 23 33 0 0
Out of Service 5 3 0 0
Out of Service % 21.7 9.1 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 1 1

Review Information

Rating Date Rating Review Date Type
5/14/2008 Satisfactory 5/16/2008 Compliance Review

Unsafe Driving

MeasurePercentileThreshold
0.23< 3 insp. w/viol.65%

Vehicle Miles Traveled (VMT) : 2870000
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 136
Total Inspections with Unsafe Driving Violations : 2
Total Unsafe Driving Violations : 4

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
1.3667%
65%

Relevant Inspections : 38
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 4
Total Hours-of-Service (HOS) Compliance Violations : 5

Driver Fitness

MeasurePercentileThreshold
0.01< 5 insp. w/viol.80%

Relevant Inspections : 38
Total Inspections with Driver Fitness Violations : 1
Total Driver Fitness Violations : 1

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 38
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
5.1357.4%
80%

Relevant Inspections : 27
Total Inspections with Vehicle Maintenance Violations : 15
Total Vehicle Maintenance Violations : 43

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 43.7
Vehicle Miles Traveled (VMT) : 2750000
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 131
Number of Crashes : 3
Number Tow-aways : 3
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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