Warning - SCAM COMPANY
Consider yourself warned: this is a SCAM moving company%0d%0aMy experience was very similar to other reviews here and on other websites. Many of the positive reviews you’ll see are falsified with fake accounts from the company owners.%0d%0a%0d%0aShould you choose to not heed my advice and hire the company anyway, here is what you will experience:%0d%0aThey will call you, be friendly, tell you they are a “family company” and make promises of their professionality. Then, they will bait you with a lowball estimate of packing and moving your belongings via an inventory over the phone (FIRST RED FLAG). Once your deposit (SECOND RED FLAG) is secured, it’s all down hill from there. On moving day, they will claim you “had more inventory than what was provided” (THIRD RED FLAG). Then, they will double or triple your moving price. If you decide to go ahead with their services, they may price pad in order to reach their desired cubic footage in their truck. For us, this manifested in underpacking boxes (most boxes were half filled), packing trash into boxes (literally, they put trash from their packing supplies and from our counters into boxes), and inefficiently packing boxes (i.e. an entire box of packing paper with only one plastic Tupperware inside). %0d%0a%0d%0aOn delivery day (which is often quite delayed, according to many reviews), you will likely have a third party company deliver your belongings (this was not disclosed to us prior to signing our contract). Our boxes arrived smashed and stained, and the majority of our furniture was damaged. My bikes were damaged nearly beyond repair. Many items inside the boxes were broken, as the movers did not appropriately wrap dishes, picture frames, books, professional clothing (indeed, ours were in the same box as unwrapped and dirty grill accessories), or lamps. When you call to report this, their line will be “we’ve never seen anything like this.” Additionally, an Amazon box was missing upon delivery. Their customer service representative, Richard, attempted to bully my husband via phone, saying, “Look, the box is gone. We don’t know where it is.” The box suddenly turned up a few days later, after my husband informed them that there was nothing of value in the box. Richard also attempted to bully me via phone when I was telling him of all the damage that was done to our belongings. He stated, “I didn’t want to say this over email, but tell me…tell me, how DID those grill accessories get in that box with the clothing? And how DID your mattress get torn and dirty? It couldn’t have been the movers…we’re all professionals here.” He went on to imply that we were either lying or had done the damage ourselves. %0d%0a%0d%0aI followed up on our issues by photo and video documenting everything as it arrived. I then filed complaints with the BBB and Washington AG Office of Consumer Affairs. The consistent response of the company representative, Itay Dadon, was to protect their image, avoid responding directly to my