Guardian Moving & Storage Co Inc

Worst Movers I ever had in 18 years of ...

This was a local House hold Goods (HHG) move DoD Contract. The movers showed up around 10:00am on day 1 as the company told me the day before, Everything after that was a disaster, They damage the townhome walls, door and floors. They did not care at all for our belongings, most of the room furniture got damage by them either droping it or hitting thge walls with it. The mover were disrespectful with me and my wife, as this was happening we contacted the company and they told us that there was nothing they can do to help just to take pictures and make a claim. The mover started to get mad if we take pictures of the damages and at one point they were acting very aggresive. The Ft Meade property office quality inspectors arrived noticed that they were using used boxes for everything to include mattresses and clothing and told them that they cant do that. The movers said that they were not using the used boxes and hide the ones they already pack. Then they tried to use Shrink wrap to cover the mattresses, at that point I went and purchased Mattress Bags out of pocket to try to protect my mattresses at least from getting dirty. The and report is not complete but the initial clame has a broken flat screen 65" 3D TV a king size matress and most of the office furniture and master bedroom and my son furniture. I am still waiting for the claim to be paid but for my bad luck the claim service they used one with the worst ratings Triology Claims (tryologyclaims.com) The first communication with them was already bad the lady was already trying to tell me that my tv may have cost so much but that she can replace it now for like a 1/4 of the original price for the same size TV. (I know she cant because the TV was a Samsung 3D that samsung does not make and people still selling it used for 3799.00 in amazon.) but let see what we happened the company that inspected the property said that everything need to be replaced so let see what happens now. the day after the move I had a voicemail from one of the owners and he was aplogising for the service and that he was going to do right by us and take care of the damages, he also said he was going to be personally involved in the process. To be honest I see him involve in the emails but the moment I called about the TV his answer was more like give a chance to the claim company they know what they do and they are there to protect him from people that are trying to basically scam him for money. I am not like that I just want him to pay for what they broke I really want them to pay like the government policy says full replacement cost and if the tv is no longer made or a newer tv with all the features to include 3D then they need to pay the full replacement cost in this case $3700 and the $3000 for the mattress that is all I am saying. If they had taken care of my stuff they wouldn't have to pay anything but they didn't and we are not including other items because we did not care about.

Understanding Guardian

I am a rep from Guardian Moving and Storage in Baltimore, Maryland to clear our name. We are not joined nor do business with the Guardian in California. We only do Pack and Pickups in the DMV area. We do not do any Commercial, individual or residential moving or storing at all, we only do DOD and Gov Contracting for Military personell. These complaints are for another company named Guardian Moving and Storage that is located in California and Hawaii but they are put in under our number and sometimes even our address and phone number. I hope you all have a wonderful day! Alicia N. -Outbound Coordinator