Helping Hands Moving Company-VA

Great Company

Helping Hands was great from the first phone call to delivering our furniture safely to our new home. No damages and came in under the quoted price.

The whole picture

The absolute worst moving company to have ever handled one of my many moves. 21 moves to be precise all over the United States and previously one damaged item between the first 20 moves. The claim on that item took me 5 days to get resolved with Harrison moving company. Every time I called I was met with a line answered, followed by updates, and finally a resolution. Resolution being one thing you will never get from helping hands, and to be clear the owner Mathew Brown. He will sprinkle honey potion in your ear until the moment you have a complaint. Then seemingly move out of the country. My items, 16 to be precise have taken other moving company's between 2 1/2 hours to 3 hours to move. It took helping hands young men 7 1/2 hours and that is not including the travel. The crew was to an extent polite. But not professional, they seemed thrown to the wolves and lost most of the time. And in search of guidance from their boss Mathew Brown who seems to be as inaccessible to his own employees as he is to his customers. 2 of my items were damaged, simple enough fixes, but that's only if you can actually get someone to fix them. Which I was told I would "have to talk to matt" the employee who told me this also added "good luck". And just to add my move was on a Friday and the constant talk amongst my little party of movers was they were expecting pay and hadn't been paid and couldn't get a hold of Mathew Brown or Ashley, who I'm told is his wife. Well I guess laziness and poor business practice runs in the family. Also my movers spent a good 35 minutes of my move not moving anything but instead discussing their issues with the very company they work for. Such as not getting paid, never being able to get in touch with anyone when needed, and never having any of their issues resolved in a timely manner or at all. Understand these kids and young men are truthfully not the problem it is this owner Mathew Brown. Who is a scam I’d be surprised if his real name is Mathew Brown. He’s a liar, and a thief, who either specializes in bad practice (which I believe is the case) or the only other excuse is he is not qualified through intelligence or work ethic to be doing what he calls running a business. While customers and even his own employees can see running a business is not what he is doing. He’s a pretender/ con artist, that says look at me I’m so great, but he really doesn’t want you to look cause then you will see him for the weak, timid, untrustworthy lame that he is.

horrible company

So I was trying to move just a few miles away from my home in Portsmouth. I did not have that much. When the lady called me she was very short with me. Sounded like she had an attitude. Then she blew my phone, email and text messages up 3x a day until i FINALLY caved and booked with them. The guys were nice when they got to my place but were kind of slow. They were also complaining and on their phones alot. The job was supposed to take just 2.5hrs and ended up being like 5hrs and way more money than I could spend. Also I had some damages and filled out a claim form on their website. I saw that it takes 30 days for them to respond and 120 days for them to settle. That is fine. But no one ever sent me an email or letter or anything. I have a broken scratched up dresser and couch. I took pictures like I was supposed to and sent them in and go no response. I tried to speak to a manager Matthew Brown but he NEVER CALLED me back. I tried calling multiple times a day like they did to me. So now I paid for crappy service and did not get my claim taken care of and have a messed up dresser and couch. What a headache. I hope they go out of business soon.

It was a very positive experience...

It was a very positive experience, they were very responsive from the first time I called them, their crew showed up on time, they did an amazing job, very personable, very careful with everything. Once again it was a great experience all the way around; particularly considering I was 1,000 miles away trying to coordinate it.