Hercules Service LLC

Worst experiance EVER! SCAMMED!! ...

I was quoted 2 guys and a truck with insurance included for 3 hours for $210. They arrived late and then Peter (one of the movers) wanted me to sign a contract. However the contract was not what I was originally quoted. We worked through that. The load on to the truck was smooth. They followed me to my new place ( 6 miles away) and attempted to stop at every light. I knew they were trying to buy time then. When we got to my new place I was asked for payment which was 2x the agreed amount. He (Peter) demanded money (CASH!!!) I explained that I was told I could pay with card he proceeded to yell at me. I was bullied into a very awkward situation and forced to sign things I didn't want too. I decided to start video tapping it and eventually had to contact the police. It was an awful situation. The other guy that was with him was a very hard worker. He was put in a horrible position. I have attempted to contact this company numerous time after the move and have not heard back.

worst experience of my life

apart from the fact that they appeared 3 HOURS LATE we arrived to Baltimore and they were extremely unprofessional demanded them I pay them before above the quoted price and if I didnt they would lave with my things. I paid them and they proceeded to throw my things from the truck. WORST EXPERIENCE DO NOT HIRE THEM. I also did some research -- these people DO NOT HAVE A VALID BUSINESS LICENSE THEY ARE A COMPLETE SCAM. I AM NOT THE ONLY ONE. OTHER REVIEWS: http://www.yelp.com/biz/city-movers-dc-washington-3?osq=hercules+services http://www.yelp.com/biz/hercules-moving-washington THEY ALSO CALL THEMSELVES CITY MOVERS. DO NOT HIRE THEM, THEY ARE A LIVING HELL.

Awesome Experience

Had a awesome experience with Hercules today. Big shout out to Alex, Peter and Mario for everything they did today (amazing packing included) for an interstate move. Not only they called me ahead of time and came on time, but also took care of all my things, even going the extra mile to make it a very smooth and wonderful experience. Great work and wished if the same 3 come to my delivery as well. Never thought packing and moving could be this hassle free.

Horrible Customer Service!!!!!

I have recently moved with Hercules Moving company out of DC. Our move date was June 29th 2013 from Fort Belvoir Virginia to Woodbridge Virginia. Below is a list of complaints regarding your company, movers and dispatch. Movers were scheduled to arrive at 9am, they did not arrive until 11:55. Dispatch blamed my husband and I for the delay stating that we should have told them we were on a military base so that they could have had their IDs. The fact that we were in a military base was on our estimate that was put together by Andrew. Movers showed up with a small box truck to move a 4 bedroom home. They stated that they were told it was a 2 bedroom apartment. I was quoted for 5 hours at $480. The movers spent 4.5 hours playing tetris with the truck to get everything to fit. Movers worked slowly. There is still 2 desks, a deep freezer, dining room chairs, china hutch, outdoor stuff, bikes, and a garden bench still at the other house. We now have to rent a Uhaul on Wednesday in order to get our remaining furniture. Movers were told repeatedly not to get on I-95 because it was backed up due to construction. My husband asked them to follow him. They refused. My husband got to the house and the movers did not arrive for another 30 minutes. Once the movers arrived they asked us to pay before unloading. The price was much more than what we were quoted. There were charges on the receipt for bubble wrap which we did not use and tape that had been used for monotonous things when not needed. There was no tape charge on the estimate pulled up by Andrew. My husband called dispatch to dispute the charges, time issues, slow workers and small truck that left furniture at the other home. Dispatch called the movers and told them to add an extra hour to our charges after he got off the phone with my husband. Movers took no care in the moving of furniture. My headboard for my bed was dropped on the concrete and then dragged up a concrete step leaving scuff marks.The movers dropped my dresser breaking the top of it. Dresser was up on one end and they let it fall to meet the ground evenly. One mover continuously jumped from the top landing on the stairs down to the bottom. Walls and banisters were scuffed up because they took no care in moving furniture.Basement door is severely scuffed up due to movers continuously trying to force a couch through the door when it clearly would not fit.Movers gave us a receipt for one amount and charged our credit card significantly more.We were told by Andrew, and it also states on the website, that military members get a 5% discount. The company refused to honor that discount.These people are cheats, they care absolutley nothing about your goods, and they dont make good on what is on their website.

Great Job!

I was very impressed!! Hercules Moving and Storage is an excellent moving company. I was treated with professionalism and care from the time they stated the move through the delivery of my items to Miami. The movers were great to work with. I would recommend this company to anyone.