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Hercules Service LLC

Hercules Service LLCVerified MoverVerified Mover

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2.6(5) Reviews
Accuracy of Estimate 2.2
Moving Services 2.6
Packing Services 2.8
Professionalism 2.6

40% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 2072752
ICC MC # 724315
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 1/1/2008

If this is your business / listing, Click here to update your info.

Hercules Service LLC Location

Address

Hercules Service LLC
32 N Summit Dr #202
GaithersburgMD 20877 USA


Contact Info

Phone: 443-478-4877
Fax: 240-246-7887



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Reviews

No Photo Chelsea
March 5, 2017

1.0

Worst experiance EVER! SCAMMED!! ...

I was quoted 2 guys and a truck with insurance included for 3 hours for $210. They arrived late and then Peter (one of the movers) wanted me to sign a contract. However the contract was not what I was originally quoted. We worked through that. The load on to the truck was smooth. They followed me to my new place ( 6 miles away) and attempted to stop at every light. I knew they were trying to buy time then. When we got to my new place I was asked for payment which was 2x the agreed amount. He (Peter) demanded money (CASH!!!) I explained that I was told I could pay with card he proceeded to yell at me. I was bullied into a very awkward situation and forced to sign things I didn't want too. I decided to start video tapping it and eventually had to contact the police. It was an awful situation. The other guy that was with him was a very hard worker. He was put in a horrible position. I have attempted to contact this company numerous time after the move and have not heard back.

Origin : Rockville, Maryland
Destination : Rockville, Maryland

Quoted Price : $210.00
Actual Price : $414.00

No Photo Sofia
July 1, 2015

1.0

worst experience of my life

apart from the fact that they appeared 3 HOURS LATE we arrived to Baltimore and they were extremely unprofessional demanded them I pay them before above the quoted price and if I didnt they would lave with my things. I paid them and they proceeded to throw my things from the truck. WORST EXPERIENCE DO NOT HIRE THEM. I also did some research -- these people DO NOT HAVE A VALID BUSINESS LICENSE THEY ARE A COMPLETE SCAM. I AM NOT THE ONLY ONE. OTHER REVIEWS: http://www.yelp.com/biz/city-movers-dc-washington-3?osq=hercules+services http://www.yelp.com/biz/hercules-moving-washington THEY ALSO CALL THEMSELVES CITY MOVERS. DO NOT HIRE THEM, THEY ARE A LIVING HELL.

Origin : washington dc
Destination : baltimore

Quoted Price : $300.00
Actual Price : $500.00

No Photo John
June 9, 2015

4.8

Awesome Experience

Had a awesome experience with Hercules today. Big shout out to Alex, Peter and Mario for everything they did today (amazing packing included) for an interstate move. Not only they called me ahead of time and came on time, but also took care of all my things, even going the extra mile to make it a very smooth and wonderful experience. Great work and wished if the same 3 come to my delivery as well. Never thought packing and moving could be this hassle free.

Origin : Washington DC
Destination : New York

Quoted Price : $956.00
Actual Price : $956.00

No Photo Carla
July 1, 2013

1.2

Horrible Customer Service!!!!!

I have recently moved with Hercules Moving company out of DC. Our move date was June 29th 2013 from Fort Belvoir Virginia to Woodbridge Virginia. Below is a list of complaints regarding your company, movers and dispatch. Movers were scheduled to arrive at 9am, they did not arrive until 11:55. Dispatch blamed my husband and I for the delay stating that we should have told them we were on a military base so that they could have had their IDs. The fact that we were in a military base was on our estimate that was put together by Andrew. Movers showed up with a small box truck to move a 4 bedroom home. They stated that they were told it was a 2 bedroom apartment. I was quoted for 5 hours at $480. The movers spent 4.5 hours playing tetris with the truck to get everything to fit. Movers worked slowly. There is still 2 desks, a deep freezer, dining room chairs, china hutch, outdoor stuff, bikes, and a garden bench still at the other house. We now have to rent a Uhaul on Wednesday in order to get our remaining furniture. Movers were told repeatedly not to get on I-95 because it was backed up due to construction. My husband asked them to follow him. They refused. My husband got to the house and the movers did not arrive for another 30 minutes. Once the movers arrived they asked us to pay before unloading. The price was much more than what we were quoted. There were charges on the receipt for bubble wrap which we did not use and tape that had been used for monotonous things when not needed. There was no tape charge on the estimate pulled up by Andrew. My husband called dispatch to dispute the charges, time issues, slow workers and small truck that left furniture at the other home. Dispatch called the movers and told them to add an extra hour to our charges after he got off the phone with my husband. Movers took no care in the moving of furniture. My headboard for my bed was dropped on the concrete and then dragged up a concrete step leaving scuff marks.The movers dropped my dresser breaking the top of it. Dresser was up on one end and they let it fall to meet the ground evenly. One mover continuously jumped from the top landing on the stairs down to the bottom. Walls and banisters were scuffed up because they took no care in moving furniture.Basement door is severely scuffed up due to movers continuously trying to force a couch through the door when it clearly would not fit.Movers gave us a receipt for one amount and charged our credit card significantly more.We were told by Andrew, and it also states on the website, that military members get a 5% discount. The company refused to honor that discount.These people are cheats, they care absolutley nothing about your goods, and they dont make good on what is on their website.

Origin : Fort Belvoir Virginia
Destination : Woodbridge Virginia

Quoted Price : $480.00
Actual Price : $862.50

No Photo Victor
March 22, 2013

4.8

Great Job!

I was very impressed!! Hercules Moving and Storage is an excellent moving company. I was treated with professionalism and care from the time they stated the move through the delivery of my items to Miami. The movers were great to work with. I would recommend this company to anyone.

Origin : Washington, DC
Destination : Miami, FL

Quoted Price : $1,400.00
Actual Price : $1,400.00


Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 1
Drivers: 1
MCS-150 Form Date: 2/8/2012
MCS-150 Mileage (Year): 2,009 (2009)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: General Freight

Business Address:
32 N Summit Dr #202 Gaithersburg, MD, 20877
Phone: 443-804-2867
Fax: 240-246-7887

Mailing Address:
32 N Summit Dr #202 Gaithersburg, MD, 20877

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise
CloseCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active None None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.01/03/2011
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierNational Casualty Company
Policy/SuretyCTO1393262
Posted Date10/21/2013
Converage From and To$0 - $750,000
Effective Date10/20/2013
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierNational Casualty Company
Policy/SuretyCTO1389778
Converage From and To$0 - $750,000
Effective Dt. From and To 10/20/2012 - 10/20/2013 Cancelled

Insurance Address

CarrierGreat American Insurance Co.
AuthProperty & Inland Marine Division
Address580 WALNUT ST. CINCINNATI, OH USA 45202
Telephone800-858-8335
Fax513-287-8230

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 6 7 0 0
Out of Service 1 1 0 0
Out of Service % 16.7 14.3 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
- - - -

Unsafe Driving

MeasurePercentileThreshold
15< 3 insp. w/viol.65%

Vehicle Miles Traveled (VMT) : 0
VMT Year : -
VMT Source : -
Average Power Units (APU) x Utilization Factor (UF) : 1
Total Inspections with Unsafe Driving Violations : 1
Total Unsafe Driving Violations : 1

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
4.75< 3 insp. w/viol.65%

Relevant Inspections : 7
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 1
Total Hours-of-Service (HOS) Compliance Violations : 3

Driver Fitness

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 7
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 7
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
2.11< 5 insp. w/viol.80%

Relevant Inspections : 6
Total Inspections with Vehicle Maintenance Violations : 3
Total Vehicle Maintenance Violations : 4

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 1
Vehicle Miles Traveled (VMT) : 0
VMT Year :
VMT Source :
Average Power Units (APU) x Utilization Factor (UF) : 1
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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