Unprofessional Demanding Moving ...
I want to share my recent experience with a moving company to help others make an informed choice. As a licensed Texas Real Estate Broker, I value transparent business practices and clear contracts. Unfortunately, this company fell short in several aspects, and I strongly advise against using their services if you care about the safety of your belongings, good customer service, and compliance with state and federal regulations. Below are the negative aspects of my experience. - Poor booking practices - Lack of communication about booking times and procedures. - Unreasonable expectations from the company (I had a phone issue, and the owner assumed I canceled, which was not the case). - The company arrived with an unmarked box truck, without any Dept Of Transportation number on it. - Inadequate insurance coverage. - Lack of background checks and proper training for their movers. - A confusing and contradictory contract that shifts responsibility away from the company. - Pressure to sign the blank, invalid contract before moving items, resulting in the company refusing to proceed with my move - Their contract was pre-written with language that said, I, the consumer was satisfied with my move and I was required to sign it prior to the movers moving my items (how fraudulent is this!!) - Remember, consumers have the right to choose the company they work with, and you should never feel forced or threatened into signing unclear agreements. - The owner posted negative reviews about me cancelling the move on my professional real estate pages with 1 star ratings!! I declined to sign their contract and asked them to leave, which led to the owner posting negative reviews and complaints on my business page, which were unrelated and unwarranted. This is a form of defamation, and I take it seriously. The company insisted on cash and Cash App payments, which offer less consumer protection. Keep in mind, consumers, you have the freedom to choose a moving company that respects your rights and treats you professionally. On a positive note, I'd like to recommend Modern Moves DFW for your moving needs. They came through for me at the last minute, took excellent care of my belongings, and provided a professional and accommodating service, including the setup of my washer and dryer. There were no damages, and I even tipped them extra for their outstanding service.