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Interstate Van Lines, Inc.

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1.5(1) Reviews
Accuracy of Estimate 3.0
Moving Services 1.0
Packing Services 1.0
Professionalism 1.0

100% Recommended based on user reviews

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Membership(s) & License Info.

Member of AMSA: Yes
Is a ProMover ?: Yes

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Interstate Van Lines, Inc. Location

Address

Interstate Van Lines, Inc.
5801 Rolling Rd
SpringfieldVA 22152-1064 USA


Contact Info

Toll Free: 800-745-6683
Phone: 703-569-2121
Fax: 703-569-3006



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Reviews

No Photo Jami
July 30, 2019

1.5

do not use!!

We recently moved from FL to NC and the military was the ones that used this company to move our household goods. And now that I am looking at BBB I can not believe they have an A+ rating. This was the worst move I have ever been through, and makes me re-think having a company move our stuff and just do it myself. All of our problems stem from the packers and the company managers, the packers came and packed our stuff this is where everything started going south unbeknownst to us. The people came out to quote how long it would take to pack everything and put it on the truck, the lady said it would be a four day process three to pack and one to put everything on the truck. But when the packers came they said it would be two days to pack and one to load the truck. My wife was home to make sure the packers got what they needed and to take things that they could not pack and put it to the side. But our one year old took most of her time and could not be over their shoulders to make sure they were doing a proper job. They had everything packed by the end of the second day and prepped for the truck the next day. When the truck came to get everything loaded, they did not bring any tools with them and did not ask if I could get any out of my big tool box that was not wrapped up and that she had access to the keys for. So when they packed the truck our bed, high boy dresser, and other furniture with legs went on the truck with the legs still on. They also took both my large ammo cans that are full that I had set to the side because I knew that they would not go on the truck and I’d have to put them in our POV I was planning on this and not a big surprised, but when I got home they were on the truck already and since they were up front and berried they didn’t want to do anything about it. Once we got moved up to NC we called the receiving Wearhouse to make sure they still planned on dropping our stuff off on the predetermined day that we set up when the truck came to pick our stuff up. But they didn’t know anything about it and had no record of our stuff being at their facility, it took them 24 hours to find our stuff and call us back that they had found it. Than they told us they couldn’t have it out to us for another two to three weeks, we contacted the supervisor/manager and that got cut down to another week. Once our stuff arrived the driver told us right off the bat we where not going to be happy because when he was getting everything ready he found a couple things broken like the highboy dresser. As they where bringing things in we started unboxing things so they could take some of the boxes and paper back with them(less for me to take to the dump), this is where things got really bad. We opened the TV box and it had all kinds of things in it suck as a metal key holder and coat hangers. We found that some of the boxes did not have any packing material in them and things were just tossed in the boxes, and some of the items were purposefully broken to

Origin : pensacola fl
Destination : north carolina


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