Home > Indiana > Indianapolis > Joyce Van Lines, Inc, Indianapolis IN

Joyce Van Lines, Inc, Indianapolis IN

Joyce Van Lines, Inc-Indianapolis, INVerified MoverVerified Mover

here you'll find all the moving reviews, ratings, complaints, and customer testimonials you'll ever need for Joyce Van Lines, Inc, Indianapolis IN. If you have used this moving company in the past and you wish to share your moving experience, Write a review on Joyce Van Lines, Inc, Indianapolis IN

1.8(1) Reviews
Accuracy of Estimate 3.0
Moving Services 2.0
Packing Services 1.0
Professionalism 1.0

100% Recommended based on user reviews

Write Review

Membership(s) & License Info.

Member of AMSA: Yes
Is a ProMover ?: Yes

If this is your business / listing, Click here to update your info.

Joyce Van Lines, Inc, Indianapolis IN Location


Joyce Van Lines, Inc, Indianapolis IN
1018 E Sumner Ave
IndianapolisIN 46227-1348 USA

Contact Info

Phone: 800-451-0653
Fax: 203-881-1110

Joyce Van Lines, Inc, Indianapolis IN: Gallery

No gallery items found!
If this is your business / listing
Click here to add your photos.


No Photo Ann
September 10, 2020



Joyce Van Lines has lost a semi-antique oriental rug valued at $2400. When I filed a claim, they refused to pay, despite the fact that their own tracking of the rug showed it to have been lost. I have repeated my claim three times, explaining over and over what happened to the rug. Here is what happened. (1) PREPARATION OF GOODS. Before the move I specifically listed the rug—a Hamadan measuring 6’10” x 3’9”—on the High Value Inventory requested by Jim Prendergast, the agent who oversaw my move. It was one of five oriental rugs of different sizes and designs; I included photographs and dimensions of all five. I paid for full replacement value “protection” for all items being moved. (I understand that this is not insurance; however, the form I signed says “the moving company is liable for the full (replacement) value of your goods in the event of loss of or damage to the goods.” (2) PACKING. Before the packers came, the four smaller rugs—including the one Joyce has lost—were separately rolled and taped (in the manner recommended by oriental rug professionals) and placed in the same spot in my living room. Joyce’s claims adjustor determined, when tracking the rug, that the packers had unrolled this rug—only this one, not the others--and placed it in a box (item #194). The packers did not inform me at the time, so I did not know that the rug was concealed. The other three smaller rugs, still rolled up, were wrapped in paper. The fifth (very large) rug was put into the truck. (3) DELIVERY. When the delivery crew came, box #194 was checked off but I did not know the rug was inside. The deliverers unpacked most of the boxes—I had paid for a full unpack. I could not be everywhere at once, and I didn’t see what came out of box #194. The deliverers took away all empty boxes and wrappings and left in a hurry. (4) DISCOVERY AND REPORTING OF LOSS. When I had time that evening to make a thorough inventory of my belongings, I saw that one of the rugs was missing. The next morning I telephoned Jim Prendergast and reported the loss. He said he would track the rug. When I didn’t hear back from Mr. Prendergast after several days, I called him again. He said he would talk to the packers. When another week and a half went by with no word from Mr. Prendergast, I filed a claim. (5) DENIAL OF CLAIM. At this point, I began dealing with Mason Foxlow, claims adjustor. Joyce Van Lines has denied my claim on the grounds that box #194 was checked off on the delivery inventory. However, when I checked it off, I did not know the rug was inside the box. I never saw this rug at all! Mr. Foxlow claimed the deliverers say they unrolled the rug and placed it on the floor--but the rug they placed was a much bigger one. I have repeatedly explained this. Now both Prendergast and Foxlow are no longer replying to my emails at all!

Origin : Oakland CA
Destination : Lakeland FL

Quoted Price : $12,708.97
Actual Price : $11,043.19

No Profile Yet!
If this is your business / listing, Click here to add your profile!

Here are a few more moving companies in the Indianapolis, Indiana

Find Other Moving Services

Make a successful move with the right one of these Movers in Indianapolis, IN here.

Browse through the best of Indianapolis, IN Auto Transport companies to move your car.

Top rated Indianapolis, Indiana International Movers for a perfect overseas move.