Would not hire Liffey again
I would not hire Liffey Van Lines again. Liffey packed and moved my effects with so little concern that it saw to stacking heavy items on top of items clearly marked as fragile, doing damage to containers and contents, knocked a leg off of an antique table clearly indicated to them as fragile, and then chose not to be honest about the situation in two different ways on two separate occasions. My complaint isn’t about the damage to the antique table- accidents happen; my complaint is about the way Liffey treated my belongings from the outset of the job and how they chose to deal with me afterwards. I would not trust your belongings to this firm. - Upon review of the items delivered to my storage unit, I found that among other things like it, as an example, a plastic trunk marked as fragile and containing plates and glasses was placed in a moving box and on top of it was stacked a similar trunk full of heavy books. This other trunk was so heavy that the positioning of the two items was such that the bottom trunk buckled and warped and the contents damaged. This was the case with other of items, as well. It is clear that, despite assurances from Liffey that they would handle the fragile items appropriately, this was not the case. - The moving crew damaged an antique table, which was in sound condition and was identified to them and clearly marked as fragile, during the move. Upon delivery of the piece, when the damage was immediately clear, the crew foreman insisted that the table was broken when they first packed it, and that the estate’s co-executor has acknowledged this. This statement was false, and I provided evidence to this effect to Liffey’s main office. Later, when the issue was again raised for follow up with Liffey’s main office, the crew’s foreman insisted, instead, that the table was actually in sound condition when he delivered it. This statement was also false, and I provided video evidence of the table and the damage visible upon delivery, to Liffey’s main office. The way Liffey treated my belongings from the outset of the job and how they chose to deal with me afterwards was really disappointing. I would not trust your belongings to this firm.