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Metro Move

Metro MoveVerified MoverVerified Mover

here you'll find all the moving reviews, ratings, complaints, and customer testimonials you'll ever need for Metro Move. If you have used this moving company in the past and you wish to share your moving experience, Write a review on Metro Move

1.6(8) Reviews
Accuracy of Estimate 1.5
Moving Services 1.8
Packing Services 1.6
Professionalism 1.5

0% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 1807829
ICC MC # 657044
Year of Estd: 6/17/2011

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Metro Move Location


Metro Move
1400 Sharon Rd W Ste C13
CharlotteNC 28210 USA

Contact Info

Phone: 704-606-2109
Fax: 704-527-1978

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No Photo Katherine
February 11, 2015


Movers Never Showed

I made a reservation two weeks in advance, received multiple confirmation calls - but the movers never showed up. The day of the move, when the movers were already 2 hours late, I called the number provided - spoke to a man named Bobby - he said he would check and see where his guys were. I never heard back from him or Metro Moving, despite making multiple calls to every number I had.

Origin : Burlington, NC
Destination : Burlington, NC

No Photo Jackie
August 28, 2014


My Worst Experience in Moving!!!!

I was referred to this "So called" moving company by an associate of mine.... I spoke with someone a week in advance and was given an estimated time period that it would take them to move me out my two bedroom first floor apartment, now although I had a two bedroom you have to include the Living room as a room as well so it's actually three rooms fully furnished, a washer

Origin : Charlotte, NC
Destination : Charlotte, NC

Quoted Price : $200.00
Actual Price : $350.00

No Photo Danny
August 24, 2014


Don't confuse these people with Metro ...

I bought boxes from Metro Box Exchange, and they were wonderful. I didn't ask, I thought, somehow, they were connected to this moving , group. They ARE NOT. They are trading on the box exchanges good reputation. I spoke to the lady in Raleigh, she said they are not licensed,they are operating illegally,and by claiming to be licensed,they are committing fraud. They are also false implying they are associated with Metro Boxzexchange,and they are not. Metro box exchange has been around since 1982, before these guys were even born. The metro move group will ever be licensed,they are in ellegible due to their criminal back ground.

Origin : Charlotte nc
Destination : Chsrlotte nc

Quoted Price : $350.00
Actual Price : $859.00

No Photo Lisa
December 10, 2013



The movers showed up forty minutes late. It took them forty minutes to load my bedroom, one bed (matress were already off the bed frame), one dresser, one night stand. I ended up taking apart all other beds by myself to save time. One guy does all the work, the other sits around texting. They broke my dresser drawers and charged me for the time it took them to tear up my dresser and try to put it back together. Overall horrible experience. I would never recommend them to anyone.

Origin : Durham, NC
Destination : Chapel Hill, NC

Quoted Price : $180.00
Actual Price : $259.00

No Photo Rayo
November 21, 2013


Takes your furniture as hostage until ...

I was quoted a price of $220 max. if the move took 2 hrs for 2 men to complete. I was also told that if the move took less time then the cost would be reduced by $60/hr. The day and time of the move, 8 pm was discussed when the verbal quote was obtained. The truck and the men arrived very late and the move began at 9:30 pm. Before the men would wrap 3 pieces of furniture (a 4-seat sectional sofa, 1 chest of drawers and 1 single/twin bed), the terms noted above were repeated back to me and I was asked to initial a form that I understood the same and that the move time clock would start at 9:30 pm. The 2 men worked quickly and the truck was at the destination in 1hr 5 mins. At the destination, as soon as we got to the driveway, the men walk over to me and advise me that the office called them and that I had to pay, in cash, $324 or else they were not going to unload the truck. It was late at night, I had just come in from a long day out of town, I was hungry, I had not eaten anything since noon and these guys were clearly holding me hostage in my driveway with my furniture on their truck. The office person would not budge from the position and did not care about the verbal quote I had received. They were just not going to honor that. He reduced he quote $24 advising that they were going to "waive the tax". But I had to go to my bank's ATM in the late night, while their truck waited at my house to get them the $300. When I did, the 2 men unloaded the furniture and brought it inside my house. These guys are clearly crooks. They are thieves. They are liars. And they do not honor their quotes. I intend to report them to the NC Department of Justice and the NC Department of Revenue for investigation, persecution and tax evasion.

Origin : Charlotte, NC
Destination : Charlotte, NC

Quoted Price : $180.00
Actual Price : $300.00

No Photo Charlotte
October 4, 2012



The Movers gave a time frame of 1:00pm

Origin : Charlotte, NC
Destination : Charlotte, NC

Quoted Price : $204.00
Actual Price : $554.53

No Photo Tracey
August 13, 2012



These were the absolute worst movers EVER!!! First off, they came 40 minutes late. They were rude and unprofessional! The 2 men that came to my house to move me were slow and lazy, the one guy even spent several minutes talking on his phone while me and my son moved our stuff into their truck for them! Im a single woman and they tried to get over on me. I paid for an hour and a half moving time. I didnt have much stuff and I was only going 3 miles up the road, the 2 men spent 15 minutes moving pillows before I finally had enough and told them to get the big stuff, then they spent 20 minutes arguing with me when I told them I wasnt paying the ridiculous price they were trying to charge me, they quoted me 85.00 then wanted to charge me almost 300.00!!! When I told him I wasnt paying that much, they said in a very threatening tone " you aint gettin your stuff off this truck til we get our money". It was horrible, and on top of that, when they unloaded my belongings, they put EVERYTHING on the ground floor. They didnt even put the stuff on the floor it went on, telling me "you aint paid for that type of service" it was the worst experience of my life! I even called their office several times and the customer service I received from the office was just as bad. I dont know about all the different contractors they have but the ones in Charlotte North Carolina are HORRIBLE! DO NOT GIVE THESE PEOPLE YOUR MONEY. They are slow, lazy, unprofessional and unapologetic. RIP OFF!

Destination : CHARLOTTE, NC

Quoted Price : $85.00
Actual Price : $297.00

No Photo Lydia
August 1, 2012


Not to be trusted

This has got to be the worst moving experience EVER! I would not recommend this company to anyone. My move date was 7/31/2012/. The movers left without telling me. I did not receive a copy of my receipt/contract. I had to go outside and see that an item was broken (something that my daughter made for me). I was not notified of the incident. I just saw a few of the pieces on the ground. On top of all of this, 2 of my items were not removed from the truck. I promptly called the driver who did not answer my call. I contacted the main number and was told my items would be brought to me 9 am today. At 10:15 I called and was given the run around. I was hung up on and spoken to with much attitude trying to retrieve MY items. Once the person arrived here, I was told that I needed to come downstairs to retrieve them because it was not in his job description to bring the items to my apt. Horrible experience all the way around and a complaint will be filed.

Origin : Charlotte, NC
Destination : Kannapolis, NC

Quoted Price : $350.00
Actual Price : $420.00

Moving from place to place is a decision taken of your choice. Usually everyone has unique reasons to move their family, business, corporate etc. But their ultimate aim is to find comfort in physical, mental and monetary terms. For all your moving plans there are number of relocation companies in order to assist you. Among all we, Metro Move, are one of the reputed and experienced moving companies. With the past several years of experience we have learned and understood the exact need of the customer. In almost all the cases, safety of your goods becomes prior concern during the move.

To move according to your expectations, plans, and budget choose Metro Move. Our experienced staff will handle your belongings with utmost care. We will carry your goods across U.S. and to any corner of the world. Once you book us for your move one of our experts will precede with the on-site estimation where we put our maximum effort to make the move affordable. We take more care on packing since we believe that the damage can be reduced by doing effective packing. With such organized plan we are able to carry your belongings national wide to the given destination within the time frame. We accommodate you if you are in need of any further help from us and we continually look to satisfy you completely. We follow a unique method to calculate the fare since we have researched transportation as whole which allow us to compromise our pricing. We operate from Columbia, Charlotte, Atlanta, Raleigh, Pittsburg, and Miami for your convenience. Contact our customer care executive to know more about our discounts and services.

DBA Name: Metro Move
Entity Type: Carrier
Operating Status: Authorized For Property
Out of Service Date: None
DUNS Number: -
Power Units: 2
Drivers: 2
MCS-150 Form Date: 1/2/2013
MCS-150 Mileage (Year): 16,425 (2010)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: General Freight, Household Goods

Business Address:
2720 Pitts Dr Charlotte, NC, 28216
Phone: 704-606-2109

Mailing Address:
2720 Pitts Dr Charlotte, NC, 28216

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise


Type Common Contract Broker
Status Active None None
App Pending No No No


Type BIPD Cargo Bond
Required $750,000 No No
On File $750,000 No No

Authority History

Auth TypeMotor Property Common Carrier
Original ActionReinstated
Original Action Dt.01/08/2013
Disposition Dt.


Auth TypeCommon
1st Served Date11/03/2011
Effective Date12/06/2011
ReasonInvoluntary Revocation

Active/Pending Insurance

Insurance CarrierWilshire Insurance Company
Posted Date07/31/2013
Converage From and To$0 - $750,000
Effective Date08/27/2013
Cancellation Date

Insurance History

Insurance CarrierWilshire Insurance Company
Converage From and To$0 - $750,000
Effective Dt. From and To 03/28/2013 - 03/07/2013 Replaced

Insurance Address

CarrierGreat American Insurance Co.
AuthProperty & Inland Marine Division


Inspection Type Vehicle Driver Hazmat IEP
Inspections 4 4 0 0
Out of Service 3 2 0 0
Out of Service % 75 50 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A


Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
- - - -

Unsafe Driving


Vehicle Miles Traveled (VMT) : 0
VMT Year : -
VMT Source : -
Average Power Units (APU) x Utilization Factor (UF) : 2
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance


Relevant Inspections : 3
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 3
Total Hours-of-Service (HOS) Compliance Violations : 4

Driver Fitness

0.85< 5 driver insp.80%

Relevant Inspections : 3
Total Inspections with Driver Fitness Violations : 2
Total Driver Fitness Violations : 2


Controlled Substances and Alcohol


Relevant Inspections : 3
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

14.57< 5 vehicle insp.80%

Relevant Inspections : 3
Total Inspections with Vehicle Maintenance Violations : 2
Total Vehicle Maintenance Violations : 11

Hazardous Materials (HM) Compliance

-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator


Average Power units : 2
Vehicle Miles Traveled (VMT) : 0
VMT Year :
VMT Source :
Average Power Units (APU) x Utilization Factor (UF) : 2
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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