Metropolitan Van and Storage, Benicia CA 94510 -
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Metropolitan Van and Storage

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(3) Reviews
Accuracy of Estimate
Moving Services
Packing Services

33% Recommended based on user reviews

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Membership(s) & License Info.

Member of BBB: Yes
Is a ProMover ?: Yes
License Info: US DOT # 222569
ICC MC # 138536
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 6/15/1965

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Metropolitan Van and Storage Location


Metropolitan Van and Storage
5400 Industrial Way
BeniciaCA 94510 USA

Contact Info

Toll Free: 800-824-0549
Phone: 707-745-1150

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No Photo Barbara
November 11, 2015


THIS EXPERIENCE WAS HELL. DON'T GO WITH THEM! I also wouldn't go with ATLAS moving company either as they subcontract this type of sub-par company. Here's what happened: Metropolitan Van picked up my furniture in San Diego on a Sunday. I noticed that the mover wasn't unscrewing the legs to the couch, and even asked about it but he told me, "no it's fine." I shouldn't have listened to him. They took all the furniture and told me and my husband that it would arrive in the Bay Area on Tuesday morning first thing. They also said that it would not be transported between trucks. Tuesday morning - nothing. Radio silence. I call the company who says they will not be delivering the furniture until Thursday. We have a toddler, and have basically packed for two days, not four days. They're rude on the phone, and also try to increase the amount of money we owe as their estimate of the weight was off, they say. Nevermind the fact that the contract says that the price we've paid IS NOT TO EXCEED the amount ($2,300ish). Clearly they do not understand what "not to exceed" means. After much back and forth, they still gave us grief about the price. They also did not deliver until Thursday. On Thursday they arrive in a different truck. Our furniture has been hastily put in a different vehicle. It must not have been secured in any fashion because nearly EVERYTHING was damaged. I mean EVERYTHING. -couch legs gouged -new desks RUINED -powder coated furniture DESTROYED -metal kitchen stands DENTED BEYOND REPAIR. -glass pieces broken -everything filthy I was upset, but relieved I had purchased full value protection. Oh, wait! When I submit my claim I am told that the president of the company has to review it. Convenient he is on vacation for weeks. When he arrives back yet another delay occurs. Now they have to send out an inspector to review. But they don't have one. When I email them I receive legal sounding contract stuff about how they have 60 days to review things and then they can file extensions to review. Basically, the "full value protection" insurance is a SCAM. I've never been so frustrated and disappointed in a company. Ever. I honestly would not wish this company on my worst enemy. So save yourself the trouble and go with a real moving company. ** They tried to charge us $500 more, we just refused to pay it.

Origin : San Diego
Destination : Oakland

Quoted Price : $2,390.00
Actual Price : $2,390.00

No Photo Joe
November 24, 2014

I was fine with the move but not with ...

They gave me a not to exceed quote ... And when we did the move ... Time-wise and mileage it came to less than the not to exceed, so the driver charged me, you know, for the time. And then I get a call back later from their office saying they have to charge me what he quoted me. So I didn't like that. He charged me twice.

Origin : Elk Grove, CA
Destination : Pinole, CA

No Photo Judith
May 29, 2012

great job

Movers were efficitient and careful.

Origin : Gold River, CA
Destination : Antelope, CA

Quoted Price : $567.00
Actual Price : $567.00

We, Metropolitan Van and Storage are providing the people with relocation solutions. Our service expands to the people of California and the neighbors who are planning to move to or from California. We are one of the reputed and experienced moving companies in California having more than 30 years of experience in the field. We offer unmatchable service to the people giving them complete satisfaction in the move.

With the exposure we got in the field we have learned the primary concern of the customers during the move. In this case safety is the main priority of the customer and we make every arrangement to take care of that. Our staffs are highly trained in their respective departments who will help you to move safely. We strongly believe that when you adopt right packing method it will help minimizing damage to your belongings.

Our staffs are experienced in packing gaining “Atlas Superior Packing Award” to the company continuously for several years. Also we maintain a much lower claim ratio than the industry average. This stands as a testimony for our effective service. Apart from packing you can avail storage facility from our company. It is once again a safe and secure place for all your belongings which comes along with the latest security system for you to keep track.

We follow unique billing method for both local and long distance move, in most of the case it is hourly or flat rates. The billings will be done based on the estimation given by our consultant who covers every minute detail about the move. For further detail about the discounts and other offers contact our customer care executive.

Entity Type: Carrier & Shipper
Operating Status: Authorized For Property
Out of Service Date: None
DUNS Number: 53-905-675
Power Units: 9
Drivers: 10
MCS-150 Form Date: 3/8/2013
MCS-150 Mileage (Year): 1 (2013)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: General Freight, Household Goods
Hm Shipping Operation: Intrastate

Business Address:
5400 Industrial Way Benicia, CA, 94510
Phone: 707-745-1150
Fax: 707-745-2759

Mailing Address:
P.O. Box 829 Martinez, CA, 94553

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise


Type Common Contract Broker
Status Active None None
App Pending No No No


Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Auth TypeMotor Property Common Carrier
Original ActionReinstated
Original Action Dt.12/14/2005
Disposition Dt.


Auth TypeCommon
1st Served Date11/07/2005
Effective Date12/12/2005
ReasonInvoluntary Revocation

Active/Pending Insurance

Insurance CarrierVanliner Insurance Company
Posted Date09/03/2004
Converage From and To$0 - $750,000
Effective Date10/03/2004
Cancellation Date

Insurance History

Insurance CarrierVanliner Insurance Company
Converage From and To$0 - $750,000
Effective Dt. From and To 06/27/2001 - 10/03/2004 Cancelled

Insurance Address

CarrierAmerican Automobile Insurance Company
AuthCarolyn Nichols


Inspection Type Vehicle Driver Hazmat IEP
Inspections 40 44 0 0
Out of Service 0 0 0 0
Out of Service % 0 0 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A


Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
- - - -

Unsafe Driving

1.11< 3 insp. w/viol.65%

Vehicle Miles Traveled (VMT) : 1
VMT Year : 2013
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 9
Total Inspections with Unsafe Driving Violations : 1
Total Unsafe Driving Violations : 1

Hours-of-Service (HOS) Compliance


Relevant Inspections : 43
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 0
Total Hours-of-Service (HOS) Compliance Violations : 0

Driver Fitness

0.1< 5 insp. w/viol.80%

Relevant Inspections : 43
Total Inspections with Driver Fitness Violations : 1
Total Driver Fitness Violations : 1


Controlled Substances and Alcohol


Relevant Inspections : 43
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance


Relevant Inspections : 39
Total Inspections with Vehicle Maintenance Violations : 10
Total Vehicle Maintenance Violations : 13

Hazardous Materials (HM) Compliance

-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator


Average Power units : 9
Vehicle Miles Traveled (VMT) : 1
VMT Year : 2013
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 9
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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