Modern Piano Moving

Do Not Deliver on Promise

I normally do not write reviews, but I thought it might help others when they are trying to decide who to hire when they need a piano mover. After getting quotes from 3 different companies, I hired Modern Piano to move our grand piano from Florida to Utah in May of 2020, even though they were the most expensive, based on a recommendation from our piano tuner. After doing some research and reading some reviews online about them, I decided to hire them. Here is what they did wrong: - The piano was not delivered in a climate controlled vehicle as promised, but in a U-Haul. - The piano was unloaded and reloaded on multiple vehicles before it was delivered, again contrary to what was promised. - The pedal assembly was missing because they mistakenly unloaded it in Texas. - They took another two weeks to deliver the pedal assembly. - When asked if they would install the pedal assembly, they told us to get a piano tuner to do it. - The screws to attach the pedal assembly were not with it. They were finally found in the piano bench. - They did not keep me informed about the delivery status of the pedal assembly but had to be contacted about it. - A partial refund was not offered. - No one ever responded to my complaints. Summary of my experience: - Their customer service is very poor. - They don't deliver on their promises. - They don't take responsibility for their mistakes.

it was ok

they did ok