DO NOT USE!! They are beyond terrible!
Short story:%0d%0aLate on both pick-up and drop-off%0d%0aOver a month before my items were delivered%0d%0aEmployees tried to extort me for more money%0d%0aManagement authorized movers to leave my things in the lobby of my apartment complex and drive off%0d%0aZero customer service skills%0d%0aRarely staffed phone line (during normal business hours)%0d%0aTons of damaged items%0d%0aLong story:%0d%0aPlease do not use MoveOn Moving ever! I had a horrific experience with them, and they are too incompetent to make any changes in their lack of quality any time soon. They hire employees who will try and extort you for more money (even when contractually they are in the wrong), and their management will do nothing to mitigate the situation nor demonstrate any semblance of customer service. My movers were over 2 hours late for BOTH the pick-up and the drop-off. For my particular move, it took almost TWO FULL WEEKS after my things were picked up for my paperwork to even make it back to the company’s headquarters (because apparently digital/phone calls/emails are not a thing) for my drop-off schedule to even get processed. Meanwhile, I am ready for my things two days after my items were picked up. I called every other day to check on the status of my move, and either no one picked up (how can they not staff during business hours?) or I was just told that they did not have any updates. A few times when I called and gave them my moving information, I was specifically told “we do not have your information, you must not have used our services”. When I told them how that was literally impossible, and maybe look for longer than two seconds in their files, I would get an “oh, there you are!” Before my things were ever picked up, I told MoveOn of a vacation I was going on three weeks later. I was told this was no problem for my drop-off to happen before then. Well, even after multiple check-in calls a week with no delivery date scheduled in sight, I finally was transferred to a manager, who informed me that they “were never made aware of this”, and that my delivery was still a long way off (so, DURING my vacation). Obviously, this was a blatant lie on their part. When my things were finally delivered (OVER A MONTH after my first available date), the driver of the truck tried to EXTORT me for extra money. He said he was not made aware of stairs (I was on the second floor), and I let him know he is welcome to use the elevator, oh and by the way, my contract SPECIFICALLY stated that a flight of stairs was included. He huffed and puffed, and stormed off to his truck to call the company. Half an hour later, he told me he was AUTHORIZED to leave my things on the first-floor entryway. Are you kidding me??? Someone in this company said he could leave a paying customer’s personal belongings in the middle of a public apartment complex’s entryway instead of delivering them to the specific apartment! After I told him absolutely not, he finally agreed to not try