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Moving Ahead Services LLC-PA

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1.5(1) Reviews
Accuracy of Estimate 3.0
Moving Services 1.0
Packing Services 1.0
Professionalism 1.0

100% Recommended based on user reviews

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Membership(s) & License Info.

Member of BBB: Yes
License Info: US DOT # 1657726
ICC MC # 609826
PUC A-8919468
Insurance: On file: $1,000,000
Required: $750,000
Year of Estd: 4/11/2007

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Moving Ahead Services LLC-PA Location

Address

Moving Ahead Services LLC-PA
1025C Mt Nebo Rd
PittsburghPA 15237 USA


Contact Info

Phone: 412-452-1222



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Reviews

No Photo Jeff
December 7, 2020

1.5

Do not use Moving Ahead Services

Do NOT use moving ahead services. Look at the photos, and judge for yourself. Working with them has been a horrible experience, spend your money elsewhere. They came in at twice the cost of other quotes from moving companies. We chose them because of their claims about good customer service, and low loss rates. All of it was a lie. They have now completely stopped responding to our messages. They will also not acknowledge that they never wrapped our furniture, a service we paid for that can clearly be seen from the photos, and that negligence directly led to these damages. We decided to hire Moving Ahead Services for our early October move. As stated above, they sell themselves as a premium service, and charge a premium price. We decided we were okay paying more for the piece of mind, and could not regret it more. We had never used a "professional" moving company before, and we didn't realize the damage they could do mishandling our furniture. Unfortunately, we didn’t see the full extent of the damages until we began unpacking our home. Following company policy, we put in a damage claim with attached photos and supporting documents for all the damages...and heard nothing back. For several weeks. After another week of calls into their customer service number, Matt Schrader the General Manager sent us a hastily written email listing several options for us. When he again didn’t respond to our follow up for over a week we were directed to Andre Banks who explained the email to us and said that we would have the option of replacing our furniture or getting it repaired. We asked for our options in writing, so we could look at the details and discuss them. The company then stopped responding to our calls and emails for another two weeks. When Matt Schrader finally did email us back he stated that we would not have the option to replace our damaged furniture. Instead, they were electing to repair the furniture. We reluctantly agreed and asked him to schedule an appointment from a local contractor and to finally acknowledge the issue of our furniture not being wrapped as we paid for. It has now been another two weeks and he will not respond to our emails. This has been a horrible experience. While we just posted a handful of photos, almost every piece of furniture we had them move was damaged. On top of it, their subcontracted movers didn’t wear masks the entire time. Matt stated that they only wear masks “upon request”. One even flipped over a desk we moved and used it as a push cart on top of a flat dolly. Unfortunately, he left the cart in the hallway, so we didn’t catch it until the move was almost over. According to their customer service department, Matt Schrader is the only person that can make the repair/replacement decisions, and he has gone completely unresponsive. Despite near weekly outreach from us, he has sent 4 emails over more than two months and never attempted to call us once. Do n

Origin : Buffalo
Destination : Baltimore

Quoted Price : $4,250.00
Actual Price : $4,250.00


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