misleading...no communication...don’t ...
If I could I'd give them 0 stars I would! Good companies don’t need reviews, people only leave reviews when a company doesn't hold up their side of the service. This company should NOT be considered a "TOP 5 RATED MOVING COMPANY". THEY ARE ALSO NOT BBB ACCREDITED. Israel, Mike, Jennifer, and Amir, I don’t know how you all sleep at night knowing you scam and steal from people! From the low initial quote - which by the way my husband walked through every room and told Israel EXACTLY what was coming (what it's really called is a bait and switch), to the lack of communication, to the showing up 24 hours unannounced, but as per Amir we didn't say the date we did (still waiting on those transcriptions, bud). I'm guessing we never got them because you're wrong. Whenever we tried reaching out when they did wrong no one answered & when they did, we would get the run around or a snotty attitude from Jennifer. OR they ghost you, but when they need payment they are nice and say "any resolutions will be deducted off the final price." WRONG. Not only were we charged close to 3 times the amount we were quoted because of a HORRIBLE quote from Israel who was also supposed to be our POC throughout our whole move if anything went wrong, HEY just so you know Israel left us out to dry-until this day we still haven't heard from him, although we have called, left voice mails, emailed, AND even texted his number he provided us with. Amir, who is the "dispatch supervisor" (not much of a supervisor and professional BTW) called my husband a liar and when my husband asked for transcripts since all the phone conversations are "recorded," as per Amir, he never sent those over either (we're still waiting on those if you care to send them over). Mike, who calls himself the "supervisor", didn't have time for us because he was waiting for a flight with his wife on a Friday afternoon while our whole move was a disaster - great supervising done on your end, pal. Jennifer, their secretary, is snotty, condescending, and apparently can not deal with hard situations as she told my husband and blamed my husband for their mistakes. She seems to be blind to the fact that her bosses put her in these situations, not the customers. If the customers were treated correctly they wouldn't be getting the phone calls they get. NOT a professional company at all. They lack empathy and ANY proper business etiquette, they make it sound like they care and are there for you in the beginning, BUT they aren't, they're only there for your money. It really is a shame. Again, not sure how people like this are still in business and not only that but how do they sleep at night? They haven't reached out to us with a "resolution", they probably think we forgot, but when you take food out of peoples mouths people don’t forget. They took advantage, they saw their opportunity and jumped right on it.