Moving Right Along TX

Horrible Customer Service and will ...

They do not even deserve 1 star. Poor customer service, extremely rude and did not provide services and refuse to refund my deposit. I scheduled a move with this company and paid the $100 deposit. The move was supposed to be 3 men, 3 hours and a 26' truck. On the morning of the move, one mover showed up in 12' truck and proceeded to tell me that I would have to pick and choose what to take with me since it was not all going to fit in the truck (which was obvious). I tried contacting Lori (the horribly rude owner) to figure out what was going on and she did not answer, repeatedly. When she finally answered, she was rude, didn't apologize for sending the wrong truck, made up some story about her truck being in the shop - total lie, the movers that showed up told us they were contract workers and this was the truck that she had requested from them. She proposed that they could make 2 trips, our new house was over an hour away, so we would have to make multiple 2 hour round trip drives - wasting our gas and time - this was not an acceptable solution. When asked why she didn't contact us and explain this story about a broke down truck (again, a complete fabrication on her end) she said she felt her time was more useful trying to find us another truck and that she was in the shower. She initially stated that she would give me a refund, since she failed to provide services and now she has backtracked on that and only refunded half of the deposit stating that I cancelled. I did not cancel anything, she failed to deliver services, lied about the whole situation and was extremely rude and unprofessional. Thankfully, I was able to find replacement movers on a Saturday. If you want quality, professional movers I implore you to not do business with Lori Murchinson and Moving Right Along Texas, instead contact the great folks at 3 Men Movers, www.3menmovers.com