NW Hostage Takers
I originally contracted with Moving Pros US to relocate me from the Seattle area to Nashville, TN. They subbed out the actual move to NW Relocation / GTS Shipping out of Portland, OR. Both have steered and continue to steer me incredibly wrong. My complaint is against both companies and any other shadow organizations under which they do business. Original (binding) quote from MPUS--$3954.77 on 08/14/2019 was done by Lisa Cross (good cop) over the phone (now I see that's a red flag!). At the time, I was asked to and paid a deposit of $1155.54. Revised (binding) quote from MPUS--$4695.75 on 08/19/2019 was done by Nikki Price (bad cop), also over the phone. Despite my insistence that nothing had really changed from the original quote, she increased by cubic footage, the basis for charges, from Lisa's 642 to 727, letting me know politely that she has years of experience and is usually within 5-10%. If I take up less room than the 727 cubic feet, my charge will go down again. At this time, Nikki asked for an additional $1768.48, which I paid, even though the total difference between the first estimate and second was only about $700. Enter GTS / NW Relocation, the physical shipper. Had I known they were the company who would be handling my goods, they would have never been allowed in the house. All you have to do is read BBB and Yelp comments to know they're shady as the arboretum. The moving crew wasn't all that bad. Only Bryan spoke English but seemed to be pretty together. They did, however, do whatever they could to increase the volume of my load--taking pillows, etc., out of drawers and repacking them separately, not taking furniture apart, packing loosely, etc. They also had false numbers written on the inside of the truck showing cubic footage. Long story short, they packed my things into about 600 cubic feet, less than the original estimate, and want to charge me, now, for 950. They're currently holding my load hostage at an undisclosed location.