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OBriens Moving & Storage

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2.9(3) Reviews
Accuracy of Estimate 4.0
Moving Services 2.7
Packing Services 2.3
Professionalism 2.7

67% Recommended based on user reviews

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Membership(s) & License Info.

Member of AMSA: Yes
Member of BBB: Yes
Is a ProMover ?: Yes
License Info: US DOT # 076235
ICC MC # 14735
PA PUC 94076 | NJ 00652
Insurance: On file: $1,500,000
Required: $750,000
Year of Estd: 1/1/1928

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OBriens Moving & Storage Location

Address

OBriens Moving & Storage
7066 Snowdrift Road
AllentownPA 18106 USA


Contact Info

Toll Free: 800-424-3866
Phone: 610-391-8300
Fax: 610-391-0311



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Reviews

No Photo Deborah
January 13, 2020

1.8

Stay Far, Far Away!

We arranged for O'Brien's to pack our remaining items and move us 1/2 hour away to our new home. Although they were very flexible with the number of date changes due to our close date being pushed out repeatedly, this is where the positive review ends. On day two, they changed out the crew and except for the lead guy, an entirely new crew was called from a different moving company at the very last minute. This caused them to be 2-1/2 hours later than I was told to expect them – with no communication to let us know. Toward the end of the pack on day two, the lead guy continued to get more and more agitated with my requests to pack up items that THEY forgot including telling me flat out that he wasn't going to pack them. However, unknown to me until later, he took our remaining items and dumped them together unprotected into a wardrobe box. The box also was not sealed on the bottom so when they got to the house, the box fell out from the bottom, dumping our belongings on the floor of our garage, breaking several items. They also picked up and moved a tool cabinet FULL of heavy tools without removing anything and packing them separately. The entire shelf collapsed during the move. Stainless Steel garbage cans were dented, furniture was scratched, and our refrigerator dented. Additionally, two of the crew members had an altercation at the new house which came very close to a fistfight between two of the workers, including quite a bit of vulgar language. One of the crew members had to take a “time out.” I've never in my life witnessed such an unprofessional crew. We decided not to take the $500 insurance they offered since we packed about 80% of our belongings including the most fragile items. I’m so glad we packed most of it ourselves because I can’t imagine the damage we would have had to deal with if they packed everything. We received a whopping $82.00 for over $2k worth of damage that was THEIR fault 100%. I’m shocked that a moving company responsible for your most precious possessions takes ZERO responsibility for damage done by unprofessional and uncaring movers. The movers clearly didn’t care about the safety of our belongings. I wouldn’t go near this company again with a 10-foot pole.

Origin : Coatesville, PA
Destination : Lincoln University, PA


Actual Price : $4,200.00

No Photo Ben
January 4, 2017

2.0

Not A Happy Move.

Buyer beware! My wife and I recently used O’Brien’s to complete a local move on 12/30/16. This company appeared to be professional at first. A very experienced man came to our home with an iPad and took specific notes about what they would be packing for us. But that was the only professional part. The crew forgot pieces for our wardrobe boxes so they had to use a box with a piece of tape across the top instead of a pole. We also requested a box for our 55” TV and expensive painting, and neither was provided. The TV was wrapped in a blanket and placed in “the bin” which was not covered or protected in any way. One mover tried to load the painting without any wrap or packaging of any kind! I stopped him right there and asked that something be used to protect it. He cut up some cardboard and taped it around the painting. Our furniture was not wrapped or protected so drawers were sliding open as they carried dressers up and down the stairs. A deep gash was left on our front door as they carried our couch (that will be coming out of my security deposit). My wife’s new floor-length jewelry box was dented when the crew was disassembling the dresser next to it. When we confronted them about the dent, the mover claimed it was just a “$5 fix” but did not apologize or take responsibility! It was one terrible mistake after another. I could have rented a U-Haul and completed the job better with a couple of friends. This became a very stressful day and I would not suggest this company to anyone.

Origin : Lancaster, PA
Destination : Reinholds, PA

Quoted Price : $845.00
Actual Price : $733.00

No Photo Stephanie
May 2, 2014

5.0

Everything was great

Everything was great. They did an in home estimate, which is why I trusted the amount more than i would trust an online or a phone call one they actually came and saw. The guys that showed up that day, showed up on time, they were ready to work, they were effective, they followed through with everything, furniture was taken down and re-set up. There were some damages a couple minor things that I filed claims on and the company got back to me on the claim information and the check stuff so everything was fine.

Origin : Phoenixville, PA
Destination : Brownstone, PA


O'Brien's Moving and Storage started in 1928 as a one truck operation delivering ice and packages to local businesses.

We began with the motto "Courteous and Dependable". While we have grown to a 50 plus truck operation with three locations in two states, we are now able to extend that same courteous and dependable service to our customers anywhere around the world.

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