OBriens Moving & Storage

Damaged Property not reimbursed

TERRIBLE CUSTOMER SERVICE. DAMAGED PROPERTY AND REFUSAL TO REIMBURSE ACCORDING TO THEIR POLICY!! We used Obrien's earlier this month and the team of people, paid hourly, were on their phones, sitting around and asking for food and drink. One mover was handling a court case on the phone while on the clock. they took over an hour go get to the new house that is 25mins away and showed up with take out - we paid for that time. They damaged our property - loaded our fridge sideways and dented the whole freezer door panel and Sam, the claims guy, refused to submit the claim until we paid an outstanding balance. The day of the move, we called to complain and were told that the total amount due would be reduced so we paid that rate. However, multiple calls followed requesting the "remaining balance" to which they responded they would not file our damage claim unless we paid the "remaining balance" that was already settled. DO NOT USE OR HIRE. THEIR MOVERS ARE POOR QUALITY, INEXERPEINCED AND UNPROFESSIONAL!!!!

Stay Far, Far Away!

We arranged for O'Brien's to pack our remaining items and move us 1/2 hour away to our new home. Although they were very flexible with the number of date changes due to our close date being pushed out repeatedly, this is where the positive review ends. On day two, they changed out the crew and except for the lead guy, an entirely new crew was called from a different moving company at the very last minute. This caused them to be 2-1/2 hours later than I was told to expect them – with no communication to let us know. Toward the end of the pack on day two, the lead guy continued to get more and more agitated with my requests to pack up items that THEY forgot including telling me flat out that he wasn't going to pack them. However, unknown to me until later, he took our remaining items and dumped them together unprotected into a wardrobe box. The box also was not sealed on the bottom so when they got to the house, the box fell out from the bottom, dumping our belongings on the floor of our garage, breaking several items. They also picked up and moved a tool cabinet FULL of heavy tools without removing anything and packing them separately. The entire shelf collapsed during the move. Stainless Steel garbage cans were dented, furniture was scratched, and our refrigerator dented. Additionally, two of the crew members had an altercation at the new house which came very close to a fistfight between two of the workers, including quite a bit of vulgar language. One of the crew members had to take a “time out.” I've never in my life witnessed such an unprofessional crew. We decided not to take the $500 insurance they offered since we packed about 80% of our belongings including the most fragile items. I’m so glad we packed most of it ourselves because I can’t imagine the damage we would have had to deal with if they packed everything. We received a whopping $82.00 for over $2k worth of damage that was THEIR fault 100%. I’m shocked that a moving company responsible for your most precious possessions takes ZERO responsibility for damage done by unprofessional and uncaring movers. The movers clearly didn’t care about the safety of our belongings. I wouldn’t go near this company again with a 10-foot pole.

Not A Happy Move.

Buyer beware! My wife and I recently used O’Brien’s to complete a local move on 12/30/16. This company appeared to be professional at first. A very experienced man came to our home with an iPad and took specific notes about what they would be packing for us. But that was the only professional part. The crew forgot pieces for our wardrobe boxes so they had to use a box with a piece of tape across the top instead of a pole. We also requested a box for our 55” TV and expensive painting, and neither was provided. The TV was wrapped in a blanket and placed in “the bin” which was not covered or protected in any way. One mover tried to load the painting without any wrap or packaging of any kind! I stopped him right there and asked that something be used to protect it. He cut up some cardboard and taped it around the painting. Our furniture was not wrapped or protected so drawers were sliding open as they carried dressers up and down the stairs. A deep gash was left on our front door as they carried our couch (that will be coming out of my security deposit). My wife’s new floor-length jewelry box was dented when the crew was disassembling the dresser next to it. When we confronted them about the dent, the mover claimed it was just a “$5 fix” but did not apologize or take responsibility! It was one terrible mistake after another. I could have rented a U-Haul and completed the job better with a couple of friends. This became a very stressful day and I would not suggest this company to anyone.

Everything was great

Everything was great. They did an in home estimate, which is why I trusted the amount more than i would trust an online or a phone call one they actually came and saw. The guys that showed up that day, showed up on time, they were ready to work, they were effective, they followed through with everything, furniture was taken down and re-set up. There were some damages a couple minor things that I filed claims on and the company got back to me on the claim information and the check stuff so everything was fine.