On Time Moving, St Augustine FL 32092 USDOT 1447613
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On Time Moving

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(35) Reviews
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89% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 1447613
ICC MC # 547090
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 9/1/2001

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On Time Moving Location


On Time Moving
3520 Agricultural center Dr
St AugustineFL 32092 USA

Contact Info

Phone: 904-794-1200
Fax: 904-823-0760

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No Photo Brenna
November 14, 2022


I am writing to you to express my appreciation for the Excellent Customer Service which I received from On Time Moving Company. I have used them twice,and they were incredible both times. The stand is always warm,accommodating and helpful to me. From my experience,Leda is an exceptional employee who deserves to be acknowledged for her hard work,compassion,leadership and dedication to her job. She is caring,attentive and goes above and behind to make sure we are satisfied with our experience. I truly believe Leda is an asset to On Time Moving Company. In addition,On Time Moving Company was committed since Day 1 to making sure I was taken care of. The employees were very insightful,kind,non judgmental,trustworthy,very hard working and had some of the best attitudes of anyone I have ever seen. Due to my positive experiences,I will be passing the word along to my family and friends to start banking using On Time Moving and Company if they need to move in or out of state. Needless to say,I am pleased to have had the pleasure of discovering that On Time Moving and Company has not lost their sight in Customer Care unlike so many other places. Not just in terms of doing excellent work,but with great people skills,attitudes,kindness and helpfulness. Again,I would particularly like to thank Leda and the entire team. Please keep up the good work,the positive attitude,and the superior customer service. Sincerely, Brenna OBrien

Origin : Denver, CO
Destination : Melbourne, FL

Quoted Price : $1,750.00
Actual Price : $1,750.00

No Photo Sandy
February 11, 2022

Above and Beyond

I used On Time Moving last week to ship a valuable antique chest from Jacksonville, FL to my sister in Dallas Tx. On Time Moving was responsive and prompt in their arrival to pick up. The care the movers took to gently wrap each and every inch of the chest in blankets and to secure it all with wrap was excellent. The drivers arrived in Dallas on time to the minute, despite the inclement weather there. Rather than bringing their truck down her small street, the movers left their truck and gently rolled the chest down to her house, about 4 houses down - through the ice and snow! Hands down, the most professional and genuinely thoughtful mover I have ever experienced. And, Leda at the front desk is a gem! I recommend them without hesitation.

Origin : Jacksonville, fl
Destination : Dallas, Tx

Quoted Price : $500.00
Actual Price : $500.00

No Photo Eileen
May 17, 2021

Poor experience

Bad experience start to finish.Movers brought tractor trailer into the apt.complex when small truck should have been used:informed driver I would arrive in n.y.from palm coast,fl on may17,earliest delivery ,may18.Driver called sat.,may 15,wanting to deliver to n.y.on may 16 when I would still be driving to n.y.He called me maybe and said evening of may 18 was o.k.He called me afternoon of may 17 and said ,no,move had to. be 8am,maybe or I'll have to pay $100 per hr.from 8am for them to sit empty waiting.As I had explained,I had no access to apt.until walk thru and receipt of keys to said apt. They pull this incontinence last minute.I was recommended to them by another mover with good reputation,but,I will never give them anything but a negative review.Sorry I chose them for this long distance move.

Origin : Palm Coast, fl
Destination : Ulster co., ny

Quoted Price : $3,150.00
Actual Price : $3,350.00

No Photo Michelle
December 21, 2020


Do not trust this moving company. I had so many problems with them from lack of communication to one of the movers being shady and trying to get me to pay him under the table in exchange for "saving" us from extra charges that did not exist. This company LOST 6 OF MY BOXES. 6 BOXES WITH EXPENSIVE ITEMS GONE with NO EXPLAINATION. This company does not care about you nor will they care for your items. They cannot even tell me information on what they did to look for them. I took them through arbitration with the better business bureau and it was a joke and does not value the normal consumer, the companies pay to be in with the BBB so obviously things were ruled in their favor. They were caught lying multiple times while I had actual evidence showing this but nothing came of it. They either lost my boxes out of complete negligence or stole them. Don't trust them, they put on a good face but it's not worth putting your valuables at risk. We lost over 4,000 dollars worth of stuff.

Origin : Florida
Destination : Washington

Quoted Price : $3,200.00
Actual Price : $3,900.00

No Photo Maxpepper
September 21, 2020

Good move

Moved from Florida to PA in Sept 2020. Trad was very professional and informative when he gave me my estimate. On the day of the move I added a few items but also removed a few and this did not change the price nor cause any problem. Everything was well padded. The truck at the drop off end arrived a day earlier then estimated. Pick up was on a Monday and furniture was delivered on Saturday (5 days). On both ends the movers worked non-stop to both load and unload. The only tiny tiny issue was that a few boxes were slightly crushed and during the unload the movers forgot to test the TV. But in the end nothing was broken. I was very happy and would use them again.

Origin : Floria
Destination : Pennsylvania

Quoted Price : $3,092.00
Actual Price : $3,092.00

No Photo Biju
September 7, 2020

An excellent move!

I am a very happy customer in receiving the move very safe,secure and ontime. no surprises. all items received in good condition. the actual price were less than quoted including the packing charges. the crew members were also very good. provided ll relevant information and provided timely updates n move. thanks to the Professional move!

Origin : Orlando, Fl
Destination : Dallas, Tx

Quoted Price : $3,400.00
Actual Price : $3,078.00

No Photo T
December 9, 2019

Terrible Movers

I hired On Time Moving and Storage to move items from my deceased fathers home in Florida to my home in Colorado. I was told in writing at the time of booking that I did not need extra insurance because all items being moved were insured for full replacement value, minus a $300 deductible. At the time of packing, a large valuable and fragile amethyst geode was pointed out to the packers and told that it needed to be packed separately. When the items were delivered, the amethyst geode was found at the bottom of a wardrobe box, under kitchen items, a toaster oven, and a small TV. One large piece was broken off the top of the geode, and the body of the geode now has a large crack in it. We filled out the proper claim forms, including a picture of a similar geode from the same store ours was purchased at, showing the value to be $2,590. On time moving and storage is now saying that our items were only insured at $6/lb. They have offered to replace our $2,500 museum grade geode with a poor quality geode from etsy.com for $200. We have tried for 10 months to work out a fair settlement, with no success. Their last email said “Just because you paid a certain amount for something doesn’t mean it is worth that”.

Origin : Cocoa Beach, FL
Destination : Littleton, Co

Quoted Price : $2,622.00
Actual Price : $2,622.00

No Photo Maureen
July 30, 2019

Q: Who looks forward to

Q: Who looks forward to

Origin : Orange Park, FL
Destination : Jacksonville, FL

No Photo Mark
September 9, 2018

On Time Moving & Storage in St ...

I moved from St Augustine Florida to Jacksonville Florida and used On Time Moving & Storage. Since I was traveling on business I also had them help my wife with packing. She had nothing but praise for how everything was handled. They were on time and professional and it sure was nice to have the house done and a happy wife when I got home from my business trip. Thanks Guys Job Well Done!

Origin : St Augustine Florida
Destination : Jacksonville Florida

Quoted Price : $2,500.00
Actual Price : $2,500.00

No Photo Linda
April 4, 2018

On Time Moving And Storage Is who to ...

I think it is about time for me to review On Time Moving and Storage. I was lucky enough to find this company in 2016. When it is time to choose who will move your valuables from one place to another it can be overwhelming. Leida took the time to tell me what to look for in a moving company and what to watch out for and then said call me if we can help. Well I kept on my search and soon realized I needed to call her back. I have moved from Jacksonville Fl to Nashville Tn and back and they were on time and very careful with my furniture and my breakables and it all arrived just like I packed it. They kept in touch with me so I would not worry and as you know moving is stressful and that means a lot. I just moved from Jacksonville Fl to Orlando with very little notice and they went out of their way to make sure all went smoothly. I have moved 3 times in 3 years and I have had the pleasure of working with Bobby, Chris, Joseph and many other people who work at On Time Moving and Storage and they are all respectful, nice and professional. When it is time for you to move put yourself in their capable hands and let them do what they do best, take care of you and your valuables! I know I will move again for my job and it is nice to know that if it is across town or across the country they have my back! Linda A

Origin : Jacksonville Florida
Destination : Orlando Florida

No Photo Anonymous
October 5, 2017

Not much to tell

There's not much to tell, they came in, they gave me a quote, the gentleman was very nice in Florida, very nice. Came in gave me a quote, I told them I wanted to move, they came in, they packed, they moved; told me they were on their way and that was it!

Origin : Saint Augustine, FL
Destination : Henryton, MD

No Photo Kevin
September 27, 2017

Fast Efficient Clean

They did everything they said they would. No damage at all. Will use them again!

Origin : Jacksonville, FL
Destination : Orlando. Florida

Quoted Price : $1,100.00
Actual Price : $825.00

No Photo Sherryl
May 19, 2017

Quick and efficient.

There were three gentleman who packed up. They were very nice, very well mannered, very respectful of the house and they were quick and efficient and just great to work with.

Origin : Orange Park, FL
Destination : Lyndon, KY

No Photo Louis
May 1, 2017

They were great

They were great actually. They showed up exactly when they were suppose to. There were three gentlemen, they are all very nice, they moved me within the three hours and I gave them a nice tip. They said the cost was exactly what they said on the phone when they quoted me.

Origin : Jacksonville, FL
Destination : Jacksonville, FL

No Photo Lawrence
February 13, 2017

Great company, great movers

No problems. Everything went fine.

Origin : Orange Park, FL
Destination : Orange Park, FL

No Photo Daria
February 8, 2017

Very happy with the mover

The movers were great. Wonderful. I don't know what else there is to say. Timing was great.

Origin : Orlando, FL
Destination : Auburn, AL

No Photo Levi
December 17, 2016

"Brokers" Masquerading as Movers

Known locally within the moving community as "brokers" without the resources to handle interstate moves, which they invariably use to stage "hostage" crises -- illegally withholding the cargo of customers until they pay the "ransom" demanded by OTM -- in order to exploit either the willingness of the Feds to sell consumers out for the sake of licensing revenues or the possibility that Interstate Residential Moving is controlled by the Mob, which has its roots in this country in the Trucking Industry, whereas the Feds' approach to dealing with the Mob has always revolved around appeasement as a matter of necessity (perhaps accounting for why the laws governing Interstate Residential Moving are handled by a Federal licensing agency such as the DOT, as opposed to an actual Federal law enforcement agency such as the FBI). All it would take for the DOT to put an end to hostage crises throughout the country is to utilize its authority to fine rogues up to $10,000 per day by simply telling consumers to spend whatever funds they had intended to pay rogue movers towards replacing their cargo until the DOT gets around to fining them, but the DOT flatly refuses to do so. In my case, I unwittingly signed a blank bill of lading when my cargo was picked up on 3/29/16 to be stored locally in Florida until I could locate an apartment in Georgia. When I notified OTM that I had located a prospective unit on 6/3/16 (a Friday), OTM promptly proceeded to demand payment upfront for transport to my new residence and to renege on its verbal agreement to charge by the actual weight of the cargo (reaffirmed when my items were picked up), claiming instead that the "high estimate" they had given me during the onsite inspection of $2,200 was actually a "flat rate" I had agreed to. Since these are behaviors singled out by the DOT as indicators that you are dealing with a "rogue", I immediately set about locating an alternate mover to transfer my cargo to for delivery to Georgia, only to be informed by OTM on 6/6/16 that it was already en route to Georgia at my request on 6/3/16 (I actually told OTM that I had not seen the prospective apartment yet and would get back to them once I had, which took place on 6/8/16) and that I would have to pay for both delivery to Georgia and transport back to Florida if I wanted to hire another mover. I proceeded to file complaints with the DOT

Origin : Jacksonville, Florida
Destination : Macon, Georgia

Actual Price : $2,200.00

No Photo Anonymous
November 10, 2016

They were reliable and personable.

They did a great job. They followed through. They were prompt, and they communicated.

Origin : Orange Park, FL
Destination : Orange Park, FL

No Photo Bill
June 24, 2016

The price was very good, they were ...

They were, the price was very good. They're coming over and getting everything packed, well we packed ourselves. Anyhow when they came over on the day they loaded, and everything, everything went very smoothly. There was no disruption of service. They said they would be there, they were there. They were there when they said when they would be. In fact they were there two day ahead of schedule. They gave us enough notice that we were ready for them in Illinois. I had no problems with breakage or anything. I would use them again if I ever was ever going to move again.

Destination : Belleville, IL

No Photo Murthy
November 23, 2015

It was good.

Most of the items were shipped properly, except for one chair. But overall they did a good job.

Origin : Jacksonville, FL
Destination : Jacksonville, FL

No Photo Anonymous
August 4, 2015

They did a great job and came in under ...

It was fine. It actually turned out very well, they did a great job. They did it even below budget, so that was good. They were fantastic.

Origin : JAX, FL
Destination : JAX, FL

No Photo Karen
July 30, 2015

Everything was smooth!

They came on in, they gave me, the looked at what I needed to move, they told me they would be able to do it, they gave me a rate and they stood by that rate. The people came in, they went ahead and moved and that's all they did was work and I didn't have to leave a deposit, and everything went smooth.

Origin : Orange Park, FL
Destination : Cape Coral, FL

No Photo Linda
April 14, 2015

The best.

The best. Very professional. I liked everything. This was our first time moving, you know, and this was the best.

Origin : Jacksonville, FL
Destination : Orange Park, FL

No Photo Michael
March 9, 2015

The movers were fast and friendly.

They were very fast and very nice. ...Very good on everything. ...The guy was real nice when he came. ...They were on time.

Origin : Orange Park, FL
Destination : Jacksonville, FL

No Photo Dora
February 17, 2015


Movers were excellent on both ends. My complaint was I was told by Trad they would leave load on truck till final delivery, they did not and destroyed soo much stuff, they wanted me to get estimates on all, nothing could be repaired they broke. Lamps and fenton glass, not replaceable. Leather couch had slits in it. I was sick about this. They replaced nothing. Beware

Origin : Miami Fl
Destination : Tennessee

Quoted Price : $3,500.00
Actual Price : $5,100.00

No Photo Betty
September 12, 2014

It was perfect!

They were on-time. They were great, I think just everything about them was good. The employees were good, they actually got the furniture up to Virginia quicker than they thought they would. So we have no issue at all other than we're pleased with everything!

Origin : Orange Park, FL
Destination : Hamilton, VA

No Photo Ron
February 19, 2014

No complaints

They were good, they came and visited the site and offered suggestions. Picked it up very fast and efficient, delivery was very fast and efficient. I was impressed with the way they treated the stuff.

Origin : Port Orange, FL
Destination : Keystone, PA

No Photo Eric
December 4, 2013

Excellent job

They did an excellent job. They did everything they said and did it faster than anticipated, so it was really good. Their price ended up being a little bit under what they quoted and it was less than what they quoted because they had done it faster. I absolutely would recommend them, they are excellent and they did very nice job. I was very satisfied with them.

Origin : St Augustine, FL
Destination : Ormond Beach, FL

No Photo Kim
May 8, 2013

Everything went smoothly

It was great. They took care of everything. My cat was missing. They helped me find the cat. I felt like they were friends of family. I didn't feel like they were just there to do the job. They wanted to make sure everything went smoothly and made it as least stressful as possible. Yes the price was reasonable. They weren't the lowest quote that I received but they weren't far from it and they came in under budget. So I felt like... There were couple of movers who didn't want to come out and do an actual physical estimate. They wanted to do it over the phone or the internet. I didn't felt comfortable with that. I appreciated taking time to come out giving me an estimate in writing and help me out with the move. Yes I would recommend them to my friends and family who will move in the future. I didn't use their packing services.

Origin : Jacksonville, FL
Destination : Daytona Beach Shores, FL

No Photo Bertie
March 2, 2013

Very Well Done

I was moved from Jacksonville FL to Phoenix AZ. They were extremely efficient in every manner. They blanket wrapped everything made it to phoenix in 3 days for unloading and no damages at all. Keep it up guys

Origin : Jacksonville, FL
Destination : Phoenix , AZ

Quoted Price : $5,800.00
Actual Price : $5,800.00

No Photo Erica
February 19, 2013

Good job but for some hidden costs

It was the mostly a satisfying experience. I needed to move quickly and they could do it already on a sunday and that helped me very much. Yes the price was reasonable - slightly lower. For future customers I can say that to make sure that you don't have to pay the movers directly. What happened was that my company paid them and then the foreman promised the movers that I would pay them some extra. So I didn't knew that until they were finished. After the move I had three guys standing around waiting for $50 each. That was my biggest complaint. They did a great job. They moved me. They helped me unpack but it was just that. You make sure you don't have any extra hidden cost.

Origin : Anastasia Island, FL
Destination : Tampa, FL

No Photo Rama
January 3, 2013

Delay in delivery and minor damages to ...

The experience was not so good. The reason is they promised me to deliver in two days. After the stuff was picked up from my apartment they called me after an hour and said that they were going to deliver it late. At the end of the day, they delivered it not through the same company, but they transferred it to a different company. I don't know which other company they transferred it to. They sent me the stuff back after a week. Even after a week there were some minor damages to my stuff. The TV stand got damaged because they removed the screws not in my apartment but after they took it from my apartment. There was a little bit of damage from that. But also one thing was agreed upon and later they had changed a little bit. At the end of the day, he did return to me the extra charges that the second moving company charged me with.

Origin : JAX, FL
Destination : Irving, TX

No Photo Nancy
November 4, 2012

Just what the name says

We have made many moves being retired military and we also have made plenty of moves since we retired. We have some real lemons with some of our moves. But these people are some of the best movers we have ever used. They came out and quoted a price, they were with in $5.00 and the send 2 men who had worked with each other for awhile, they did not have to talk to each other they just know what needed to be done and did it. The only thing was they did not have the tools to unhook my washer and dryer. ( I was lucky a neighbrour was home) they got to our new home and unloaded the truck just as fast and even pluged in my freezer and rehooked up my washer and dryer up. We would highlly recommend them to any one, and will use again if the need arised.

Origin : Jacksonville, FL
Destination : Palm Coast, FL

Quoted Price : $550.00
Actual Price : $555.50

No Photo Debbi
September 6, 2012

Loved the guys and had a great ...

These guys are rocking! They were on time, professional and the moment they showed up on my doorstep they didn't waste any time. I know relocating to a new place is highly stressful; I heard so many incidents about it from family and friends. But thanks to the manner in which they took complete control of things, I didn't feel any such stress.

Origin : Jacksonville, FL
Destination : Jacksonville, FL

No Photo Stephanie
September 5, 2012

Horrible!! In so many ways!!!

Quoted $6k for our relocation. Had them come back a second time to "verify" quote and were told would be $7,500. When all is said and done we are now being charged $9,500!! They "forgot" our 3 foot safe despite it being documented on the moving quote. Rude, horrible customer service. We have moved 7 times with moving companies, and never have had such a terrible experience. Unethical, bait and switch tactics. The worst moving experience in our history. Will be filing a BBB complaint and pray our furniture arrives tomorrow intact.

Origin : Port Orange FL
Destination : San Juan Capistrano CA

Quoted Price : $6,000.00
Actual Price : $9,500.00

With On Time Moving by your side, you can make your relocation an event to cherish later and not something that intimidates you even with the mere thought. As the name suggests, On Time Moving knows the very basics of relocation that can make it a success. After all we know how arduous a move can be and the importance of maintaining a time in the entire business. That is why with On Time Moving you will always get timely services that include on time pick up and delivery. You can even avail our quality services if you have to move on a short notice.

On Time Moving has been providing quality services for a long time and has been successful in creating a special group of satisfied clientele. We have a number of high quality moving services that are sure to cater to all your moving needs.
  • We provide specialized local moving services. In this case we charge on hourly basis and calculate the time which requires completing the task actually.
  • On Time Moving also offers long distance moving services. In case of long distance move we don’t charge by hour but by the weight of your belongings.
  • You can also avail specialized services if you have to move urgently. We provide last minute moving services as well.
  • We can even deliver your articles the same day if required. We have the necessary arrangements, equipments and man power to offer you this special service as well.
  • Get free moving quotes with us to get an exact estimate of your move and make the budget accordingly.
  • We even offer discounts for the senior citizens and military personnel.
  • On Time Moving also has competitive price to reduce your move tensions and worries. Our price will never burn a hole in your pocket while not compromising on the move quality at the same time.
So next time you are fishing for a perfect mover for your move, choose On Time Moving and experience the excellence.

DBA Name: On Time Moving & Storage
Entity Type: Carrier
Operating Status: Authorized For Property, HHG
Out of Service Date: None
DUNS Number: -
Power Units: 7
Drivers: 10
MCS-150 Form Date: 10/18/2013
MCS-150 Mileage (Year): 330,000 (2012)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: General Freight, Household Goods, Motor Vehicles

Business Address:
3520 Agricultural Center Dr St Augustine, FL, 32092
Phone: 904-794-1200
Fax: 904-823-0760

Mailing Address:
2 Charles St St Augustine, FL, 32084

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise


Type Common Contract Broker
Status Active None None
App Pending No No No


Type BIPD Cargo Bond
Required $750,000 Yes No
On File $1,000,000 Yes No

Authority History

Auth TypeMotor Property Common Carrier
Original ActionReinstated
Original Action Dt.04/18/2012
Disposition Dt.


Auth TypeCommon
1st Served Date03/08/2012
Effective Date04/10/2012
ReasonInvoluntary Revocation

Active/Pending Insurance

Insurance CarrierGranite State Insurance Co.
Posted Date04/16/2012
Converage From and To$0 - $1,000,000
Effective Date02/27/2012
Cancellation Date

Insurance History

Insurance CarrierEverest National Insurance Company
Converage From and To$0 - $750,000
Effective Dt. From and To 02/27/2012 - 04/04/2012 Cancelled

Insurance Address

CarrierAdriatic Insurance Company


Inspection Type Vehicle Driver Hazmat IEP
Inspections 25 38 0 0
Out of Service 1 2 0 0
Out of Service % 4 5.3 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A


Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
12/3/2009 Conditional 2/15/2010 Compliance Review

Unsafe Driving


Vehicle Miles Traveled (VMT) : 0
VMT Year : -
VMT Source : -
Average Power Units (APU) x Utilization Factor (UF) : 2
Total Inspections with Unsafe Driving Violations : 3
Total Unsafe Driving Violations : 3

Hours-of-Service (HOS) Compliance


Relevant Inspections : 38
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 6
Total Hours-of-Service (HOS) Compliance Violations : 6

Driver Fitness

0.01< 5 insp. w/viol.80%

Relevant Inspections : 38
Total Inspections with Driver Fitness Violations : 1
Total Driver Fitness Violations : 1


Controlled Substances and Alcohol


Relevant Inspections : 38
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance


Relevant Inspections : 26
Total Inspections with Vehicle Maintenance Violations : 18
Total Vehicle Maintenance Violations : 32

Hazardous Materials (HM) Compliance

-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator


Average Power units : 2
Vehicle Miles Traveled (VMT) : 0
VMT Year :
VMT Source :
Average Power Units (APU) x Utilization Factor (UF) : 2
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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